The Trusted Technician

SBE - Service Business Evolution
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The Trusted Technician

The Trusted Technician Podcast from SBE is a must-listen for HVAC technicians who want to set themselves apart. This short format podcast covers topics from a fresh perspective of increasing trust. We take care of the customer first. Learn the tips and strategies to communicate like a professional while solving problems with 5-star service. Guests will include some of the top-performing HVAC technicians in the country as well as experienced HVAC coaches and trainers.

  1. 13 NOV.

    53. The Customer Needs to Educate You, Not the Other Way Around

    John from George Brazil in Arizona shares how it is not about educating your customers. You should actually be letting your customers educate you.   Key Takeaways Get to know every customer and how they want to be helped best. Listen and actually think about what your customers are saying or trying to say. Be patient and let your customers feel seen. Trust happens when your customers feel it is OK to open up with you about their concerns.   Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook

    21 min

  2. 31 OCT.

    52. What It Means to Trust the Process

    Bryan from George Brazil in Arizona joins to share how, if you don't 100% trust and buy into your process and fully believe in it, it won't ever get you the results you are wanting.    Key Takeaways: He is going to do more revenue this year than double the number of calls the year prior. The machine is the least important part of your call. - Don't be the 15-minute HVAC Demand Call Technician. What customers actually want in a demand or maintenance visit. Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook

    18 min

  3. 11 OCT.

    51. Good Coaching Helps Create Self Coaching

    Thomas from McCoy's Heating & Air in Tennessee shares how he coaches HVAC technicians to become more aware of what they do that is both working and not working. He also shares tips for using riding-alongs as a great way to coach.   Key Takeaways: Actions create the motivation, not the other way around. What he learned as an HVAC technician and how that helps him now coach and train other technicians. How to avoid the common mistakes that get made on technician ride-along. The ability to be able to self-coach and self-correct as a technician in between calls.   Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook

    24 min

  4. 25 SEPT.

    50. Work Smarter, Not Harder with Meaningful Goals

    Austin from Harris Air Services in Texas shares how having meaningful goals is very important for an HVAC technician to stay consistent and on their process.    Key takeaways:    To build trust with a customer, you need to enjoy what you do. You can't have accountability without having a process. Coaching works best when there are meaningful goals.   Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook

    21 min

  5. 11 SEPT.

    49. Mental States, Motivation, and Goals

    Jason from Andersen Heating & Cooling in North Carolina joins and shares how his mental state and goals affect his motivation and performance as an HVAC technician.   Key Takeaways: Every technician is motivated differently. Goal setting and its importance to know your goals and your progress towards your goals. How his revenue last year ended differently than it started, and what he did to change his outcomes for this year. Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook

    23 min

  6. 14 AOÛT

    48. How To Make Training Effective

    In this special episode of the podcast, SBE Trainers Zak and Louis join to share their perspectives from their time in the field running HVAC calls. This perspective helps them understand how to get the most out of training. Key Takeaways: Things they know now as trainers they wish they knew when in the field. Why companies struggle with training and being consistent with results from training. How to build a system around training so that it is effective. The most important thing that goes along with training that most companies don't do. Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook

    37 min

  7. 24 JUIL.

    47. Give Yourself Guard Rails With A Strong Process

    Hunter from D&R Heating & Cooling in West Virginia shares how learning a process to follow on his HVAC service calls helped him create guardrails to stay on track, have better conversations, and better help his customers. Key Takeaways: Guard Rails keep you from going off the cliff by going in the wrong direction with customers. How to separate Mechanical Problems from People Problems. Why it's helpful to understand customers' wants vs needs. The secret to selling a lot of add-on accessories.  Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook

    23 min

  8. 10 JUIL.

    46. Qualifying Your Customers During Demand Season

    Will Calhoun from NWA Cooling & Heating in Arkansas joins the podcast again to share tips for making it through the busy summer HVAC season in the most productive and efficient way possible. Key Takeaways: Not every customer needs the same amount of time. With so many calls coming in during demand rush, you have to have a way to manage your time. Good questions help qualify customers. By qualifying, customers can get the help and attention they prefer. Learn more about SBE at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Connect with us on social media: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook

    19 min
Tout afficher (54)

Bande-annonce

5
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21 notes

À propos

The Trusted Technician Podcast from SBE is a must-listen for HVAC technicians who want to set themselves apart. This short format podcast covers topics from a fresh perspective of increasing trust. We take care of the customer first. Learn the tips and strategies to communicate like a professional while solving problems with 5-star service. Guests will include some of the top-performing HVAC technicians in the country as well as experienced HVAC coaches and trainers.

Informations

  • Création
    SBE - Service Business Evolution
  • Années d’activité
    2022 - 2024
  • Épisodes
    54
  • Classification
    Tous publics
  • Copyright
    © SBE - Service Business Evolution
  • Site web de l’émission
    The Trusted Technician

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