The voice channel conversion playbook for hotels

This week, on the Hotel Moment podcast, we are running an experiment. Today’s podcast was generated using an AI-powered tool. We fed the tool our content, played with the prompts, and landed on this episode.

The world of podcasting is currently in the midst of a debate: “Are conversations crafted by AI-powered tools engaging? Are they on point? Convincing? And what extent will we go to in our search for efficiency?”

We had a suspicion we wouldn’t be fans of AI-generated podcasts. After producing this episode, we are more convinced than before.

AI has a crucial role to play. It powers crucial components of our own tech stack. There is a limit, though, and we discovered that limit with this episode. We value conversations with real people. The reactions, insights, and warmth simply cannot be mimicked. The value of what we bring listeners week after week with the Hotel Moment podcast cannot be duplicated through an AI-powered tool. Take a listen and let us know if you share our opinion.

This episode is a complete overview of our voice guide, “The voice channel conversion playbook for hotels." It provides a high-level overview of topics within this guide, including stories from Revinate customers to inspire you.
The episode features:

• A unique AI-generated discussion between two AI bots, based on Revinate's “Voice channel conversion playbook for hotels”
• Insights into voice channel optimization and reservation sales strategies
• A thought-provoking exploration of AI's potential and limitations in hospitality
• Karen's perspective on the future of human interaction in hospitality
  
  

So tune in for a deeper look at how to maximize the power of the voice channel and appreciate the value of real conversations with real people on this podcast or in the conversations guests have with your reservation agents every day.
If you enjoyed this episode, don’t forget to subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here.

Download the voice channel conversion playbook for hotels here
Connect with Karen here:

• LinkedIn
• Revinate

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• LinkedIn

Episode Highlights:


[06:18] Multi-channel revenue optimization - The AI voices discuss how voice channel success extends beyond isolated phone interactions. They explore the interplay between voice and digital channels, noting how hotels seeing the highest conversion rates effectively track guest touchpoints across all channels. For example, they highlight how properties that implement callback strategies for abandoned online bookings see an average 25% increase in conversion rates, demonstrating the power of integrated channel strategies.


[11:43] Training for high-value conversations - The discussion delves into specific training techniques that transform reservation agents from order-takers into revenue generators. The AI voices share concrete examples, such as how teaching agents to ask "What brings you to our area?" instead of "When would you like to stay?" opens up opportunities for package recommendations and upsells. They note that hotel