Theresa French - Moving Beyond Small Talk: Mastering Deep Discovery Conversations

🎙 Welcome to SaaS Fuel, your go-to show for SaaS growth, leadership, and sales mastery. Today’s guest is Theresa French, the brilliant CEO and founder of SellMark360. 

Theresa is a trailblazer in sales strategy, known for helping businesses transform their approach to connect authentically with clients and drive scalable success.

Key Takeaways

00:00:00 - Introduction: Standing out in the SaaS market

00:01:08 - Why assumptions derail sales conversations

00:02:54 - The value of asking meaningful, deeper questions

00:05:40 - How curiosity builds trust with clients

00:09:06 - Avoiding feature-dumping during pitches

00:11:15 - Using context to create tailored solutions

00:13:30 - Balancing curiosity with closing the deal

00:17:58 - Common mistakes in sales conversations and how to fix them

00:20:42 - The power of guiding clients through the buying journey

00:26:58 - Building trust through intelligent, personalized sales approaches

00:33:10 - Why research is critical for effective selling

00:39:28 - Intelligent questions that stand out in sales calls

00:47:44 - Leadership’s role in building a successful SaaS sales team

00:51:13 - Strategies to create a world-class sales team

00:55:40 - Why client-focused selling leads to lasting success

Tweetable Quotes

"Sales is about asking the right questions, not making the right assumptions." – Theresa French

"Want better sales results? Focus less on pitching and more on listening." – Jeff Mains

"The deeper the question, the bigger the opportunity." – Theresa French

"Trust is earned through preparation, curiosity, and genuine care for client success." – Jeff Mains

"SaaS success comes from building partnerships, not just products." – Theresa French

"Effective leaders teach their teams to sell with context and empathy." – Jeff Mains

SaaS Leadership Lessons

Ask Thoughtful Questions: Go beyond surface-level to understand your clients better.

Avoid Sales Overload: Skip the feature dump and focus on solving specific problems.

Use Context: Tailor your solutions based on the client's unique needs.

Teach the Process: Guide clients through the buying journey with clarity and confidence.

Build Trust: Research and intelligent questions can set you apart.

Support Your Team: Leaders must enable and empower their sales teams for sustainable growth.

Guest Resources

theresa@salescallcoach.com

Website: http://selllmark360.com/

Facebook: https://www.facebook.com/tjthesellingcoach

Linkedin: https://www.linkedin.com/in/tjsellingcoach/

Instagram: https://www.instagram.com/tj_sellingcoach/

Episode Sponsor

Small Fish, Big Pond – https://smallfishbigpond.com/ Use the promo code ‘SaaSFuel’

Champion Leadership Group – https://championleadership.com/

SaaS Fuel Resources

Website - https://championleadership.com/

Jeff Mains on LinkedIn - https://www.linkedin.com/in/jeffkmains/

Twitter - https://twitter.com/jeffkmains

Facebook - https://www.facebook.com/thesaasguy/

Instagram - https://instagram.com/jeffkmains