76 episodes

Welcome to TIQUE Talks Podcast - a live-workshop style travel business podcast packed with actionable step-by-step tips that are helping hundreds of travel advisors redefine success, grow their bottom line, and find balance in their business. Join us, Florida-based business partners Robin Bradley and Jennifer Jacob, for value-packed, hilarious conversations and impactful interviews with other industry leaders.

With every episode, our mission is to empower you with information, expand what you think is possible for your travel business, and hopefully make you laugh along the way! We are honest, open, and above all, human. We are committed to learning right alongside of you so that we can all find more balance, joy, and peace while pursuing those big, scary business goals.

Whether you are brand new to the industry, have a side-hustle, or you are growing a travel booking empire, this is the show for you.

Join us for new episodes every Tuesday!

TIQUE Talks Robin Bradley and Jennifer Jacob

    • Business
    • 4.9 • 59 Ratings

Welcome to TIQUE Talks Podcast - a live-workshop style travel business podcast packed with actionable step-by-step tips that are helping hundreds of travel advisors redefine success, grow their bottom line, and find balance in their business. Join us, Florida-based business partners Robin Bradley and Jennifer Jacob, for value-packed, hilarious conversations and impactful interviews with other industry leaders.

With every episode, our mission is to empower you with information, expand what you think is possible for your travel business, and hopefully make you laugh along the way! We are honest, open, and above all, human. We are committed to learning right alongside of you so that we can all find more balance, joy, and peace while pursuing those big, scary business goals.

Whether you are brand new to the industry, have a side-hustle, or you are growing a travel booking empire, this is the show for you.

Join us for new episodes every Tuesday!

    76. Summer Tech Series: Factors To Consider When Selecting A CRM

    76. Summer Tech Series: Factors To Consider When Selecting A CRM

    Welcome to the first episode of the Summer Tech Series! Over the course of the summer months, Robin and Jennifer will be interviewing tech founders to share about their platform, their favorite features, as well as the future of their systems. They will also be interviewing founders of tech companies that are revolutionizing how founders research and book their travel. 

     

    This episode kicks off the series by breaking down which factors to consider when selecting a CRM for your travel business. Jennifer explains the need for customization and adaptability to niche, as well as the integration capabilities of the CRM with other systems. Robin highlights the significance of client communication and documentation, emphasizing the importance of organization and thorough tracking. The ladies also discuss the challenges and limitations of reporting and metrics in CRMs, as well as the importance of accessibility, particularly through mobile capabilities. If you’re in the market for a new CRM, tune in for advice on what to look for when choosing the right one for your business!

     

     

    Today we will cover:


     (03:40) Customizing a platform to make it work for you
     (07:30) Choosing a User-Friendly CRM
     (10:40) The ability to integrate with other systems; email, calendar, payment processor
     (14:45) Current development of travel CRM platforms
     (21:00) Tern’s responsiveness and Customer Service Excellence
     (25:00) Importance of Organized Client Documentation
     (27:15) Evaluating When to Switch Software Platforms
     (30:40) Valuing Client Investments
     (34:20) Critical Importance of CRM Security and Data Backup
     (37:05) Enhancing Business Insight Through Reporting and Metrics
     (39:15) The Complexities of a CRM App for mobile accessibility

     

     

    CLIENT COMMUNICATION TEMPLATES

    tiquehq.com/client-communication-templates

     

    SEMI CUSTOM BRAND KITS

    tiquehq.com/semi-custom-brands

     

    Listen to Episode 70: 

    Which Numbers REALLY Matter In Your Business?

    _____

     

     

    JOIN OUR NICHE COMMUNITY: tiquehq.com/join-niche

    FOLLOW ALONG ON INSTAGRAM: instagram.com/tiquehq

    CHECK OUT OUR SERVICES & PROGRAMS: tiquehq.com

    • 48 min
    75. 5 Things To STOP Doing To Increase Your Productivity

    75. 5 Things To STOP Doing To Increase Your Productivity

    Struggling to find enough hours in the day? Learn how to tackle time management and find out which items are creating inefficiencies within your day! Robin and Jennifer share their thoughts on effective time management, including reviewing your schedule ahead of time and creating a game plan for each day. They discuss the benefits of using tools like Calendly and TravelJoy for automation and delegation, as well as the value of leaning on concierges and DMCs. In today's fast-paced world, it's easy to feel overwhelmed and like there's never enough time to accomplish your to-do list. However, the key to optimizing your time is not about having more hours, but rather about how you manage the hours you do have. Don't miss out on these tips for increasing productivity and finding the right balance in your business!

     

     

    Today we will cover:


     (01:00) Planning ahead for productive days
     (03:05) Prioritizing tasks: rocks, pebbles, and sand
     (05:15) Setting boundaries in client communication
     (09:15) Eliminating distractions and task batching
     (16:50) Maximizing productivity with Focus; managing digital distractions
     (21:00) Balancing business tasks with creative preferences
     (25:45) Being more efficient with your time
     (29:45) Leveraging concierge knowledge for enhanced travel experiences
     (32:50) Business automations; Calendly and Traveljoy
     (37:55) Efficiency and productivity in the age of social media

     

     

     

    CLIENT COMMUNICATION TEMPLATES

    tiquehq.com/client-communication-templates

     

    GUSTO - Get $100 off when you join! 

    https://gusto.com/r/robin4469

     

    Listen to Episode 18: 

    Controlling The Chaos Of Managing Concierge-Level Travel Details with Kaytee Fisher

     

    Listen to Episode 47: 

    How To Batch Your Tasks & Manage Your Time As A Travel Advisor

    _____

     

     

    JOIN OUR NICHE COMMUNITY: tiquehq.com/join-niche

    FOLLOW ALONG ON INSTAGRAM: instagram.com/tiquehq CHECK OUT OUR SERVICES & PROGRAMS: tiquehq.com

    • 40 min
    74. How To Craft The Perfect Travel Proposal

    74. How To Craft The Perfect Travel Proposal

    Hot topic alert! As a travel advisor, crafting a perfect proposal is key to a positive client experience and increasing sales conversion. Regardless of which stage you’re at in your travel career, you can always improve upon your proposal presentation to create the best possible outcome for your clients. In this episode, Jennifer and Robin discuss the key elements of a perfect proposal, such as confirming the details in writing, selecting the right supplier, and quick turnaround time. They also provide tips for improving the presentation and creating an engaging and immersive experience to wow clients. If you’re ready to set yourself apart as a trusted and knowledgeable advisor, hit play and learn how to take your proposal presentations to the next level!

     

     

    Today we will cover:


     (01:20) Confirming details in writing with a recap email
     (11:30) Selecting the perfect supplier; turnaround time, communication, creativity, consortium affiliation amenities
     (22:00) Reviewing proposals with style, pace, and customization in mind
     (25:30) Getting to know the client's preferences and style; vacation vs trip
     (30:00) Presenting the itinerary and discussing budget adjustments
     (37:40) Using strong imagery and virtual immersion in proposals
     (42:00) Leveraging AI for descriptions and personalization
     (45:20) Benefits of using Loom for personalized videos
     (47:50) Utilizing Loom's comment feature for client interaction

     

     

    CLIENT COMMUNICATION TEMPLATES

    tiquehq.com/client-communication-templates

     

    SEMI CUSTOM BRAND KITS

    tiquehq.com/semi-custom-brands

     

    Listen to Episode 63: 

    How To Speak The Language Of Luxury with Amber Frankhuizen (Part 1)

    _____

     

     

    JOIN OUR NICHE COMMUNITY: tiquehq.com/join-niche

    FOLLOW ALONG ON INSTAGRAM: instagram.com/tiquehq CHECK OUT OUR SERVICES & PROGRAMS: tiquehq.com

    • 54 min
    73. What Is ASTA And Why Should You Care? with Zane Kerby

    73. What Is ASTA And Why Should You Care? with Zane Kerby

    What does ASTA actually do, and why does it matter to you as a travel advisor? Zane Kerby, the President and CEO of the American Society of Travel Advisors (ASTA), joins this episode to discuss the importance of ASTA and its impact on the travel industry. Zane explains ASTA's mission to promote and defend travel advisors at all levels of government, within the industry, and to the traveling public. He highlights the work ASTA is doing to protect travel advisors' businesses, including currently advocating for fair refund policies and fighting against unfair practices by airlines. He also emphasizes the importance of education and professional development for travel advisors, and how ASTA provides resources and courses to support their growth. Tune in for all the details on what ASTA is, what they do on a daily basis, and how their work impacts everything that a travel advisor touches!

     

    About Zane Kerby:

    As ASTA’s president and chief executive officer, Zane Kerby reports directly to the board of directors on all internal and external ASTA business and is the primary spokesperson for ASTA. Kerby moved to ASTA from a successful career with the Global Business Travel Association (GBTA).

     

    linkedin.com/in/zane-kerby

    asta.org

    asta.org/membership/member-resources

     

     

    Today we will cover:


     (01:35) Zane's background and his role at ASTA
     (04:50) Overview of what ASTA does for the travel industry
     (06:50) The Department of Transportation's refund policy and its impact on travel advisors
     (11:00) ASTA's role in supporting travel advisors during the pandemic; advocacy against holding advisors responsible for chargebacks
     (18:20) ASTA's response to American Airlines' unfair practices
     (23:15) ASTA's promotion of best business practices
     (25:30) Courses and resources offered to travel advisers; Verified Travel Advisor program
     (32:00) Advice for new travel advisors
     (35:30) The benefits of establishing face-to-face relationships
     (37:35) Current growth and progress in the travel advisor industry
     (43:15) Opportunities for volunteering and getting involved in ASTA

     

    THE LEGAL PAIGE: https://thelegalpaige.com/collections/industry-travel-advisor/?aff=143

    Travel industry agreement templates

     

    SEMI CUSTOM BRAND KITS: tiquehq.com/semi-custom-brands

    Browse our collection of pre-designed brand kits that are customized to your brand's unique personality by our talented Creative Director!

    _____

     

    JOIN OUR NICHE COMMUNITY: tiquehq.com/join-niche

    FOLLOW ALONG ON INSTAGRAM: instagram.com/tiquehq CHECK OUT OUR SERVICES & PROGRAMS: tiquehq.com

    • 48 min
    72. Failing Forward: Awards, Events, And The Power Of Connections with Kristin Chambers, CTC

    72. Failing Forward: Awards, Events, And The Power Of Connections with Kristin Chambers, CTC

    Surrounding yourself with the right people in the industry can be transformative. Kristin Chambers, owner of TravelLuster and D.A. Luxury Travel, joins this episode to share how she has grown her companies and the initiatives that helped her gain success and land on award lists such as Conde Nast’s Top Travel Specialists and Top 25 All Star Travel Advisors by Travel Agent Magazine. 

     

    Hear Kristin’s inspirational journey from starting her own agency during the 2007 recession to founding a full-service host agency in 2015. She emphasizes the significance of building a community and nurturing partnerships to achieve success. She also provides insights into attending industry events (ILTM, Pure, Duco Italy, and more) and the value of curiosity and commitment in advancing your business. Tune in to gain strategies on growing your agency and making a name for yourself in the industry!

     

    About Kristin Chambers:

    Through Kristin’s modern-day luxury travel consultancy D.A. Luxury Travel (launched in 2006), she and her team cater to discerning vacationers who don’t just want to take trips – they want to experience travel. Her tailored-to-you itineraries for high-end clients boast the ultimate wow factor thanks to Chambers’ Black Book of powerhouse insiders across the globe. With 18 years of experience, it’s her “reach for the stars” conceptualizing that has her on Conde Nast’s Top Travel Specialists list, Travel & Leisure’s A list of advisors for “over the top trips,” and in the Top 25 All Star Travel Advisors by Travel Agent Magazine, and an invite-only Virtuoso Culinary & Ultraluxe membership, to name a few.

     

    In 2016, Chambers wanted to create a space in which seasoned and emerging travel advisors could evolve the industry together. And so TRAVELLUSTRE was born, a full-service travel agency that oversees a highly regarded Boston-based portfolio of fellow luxury travel consultants. The group was soon nominated for the “Luminaries, Legends and Leaders” award for its economic generosity within the travel space during the pandemic. It’s this passion that drives Chambers to deliver the extraordinary to her clientele.

     

    daluxurytravel.com

     

     

    Today we will cover:


     (03:20) Kristin's journey into the travel industry and starting her own agency
     (08:20) Creating a community and supporting fully dedicated travel professionals
     (11:00) Overcoming challenges and embracing an abundance mindset
     (19:50) Defining high net worth clients and the benefits of working with them
     (24:30) Details on specific travel industry events; ILTM
     (30:00) Smaller niche shows; TFest, Pure, Duco Italy
     (36:15) Choosing shows that align with target audience and comfort level
     (37:50) Creating long-term supplier relationships; effective post-show email communication
     (47:35) Landing on award lists and making industry connections
     (49:45) Having silent mentors in the industry
     (53:55) Getting involved in boards, committees, and think tanks
     (57:48) Overcoming fear of rejection and asking for opportunities

     

    CLIENT COMMUNICATION TEMPLATES

    tiquehq.com/client-communication-templates

     

    SEMI CUSTOM BRAND KITS: tiquehq.com/semi-custom-brands

    Browse our collection of pre-designed brand kits that are customized to your brand's unique personality by our talented Creative Director!

    _____

     

     

    JOIN OUR NICHE COMMUNITY: tiquehq.com/join-niche

    FOLLOW ALONG ON INSTAGRAM: instagram.com/tiquehq CHECK OUT OUR SERVICES & PROGRAMS: tiquehq.com

    • 1 hr
    71. How To Legitimize Your Travel Business

    71. How To Legitimize Your Travel Business

    Oftentimes, advisors are working to transition from part-time travel planning to a full-time travel advisor committed to their travel career. If this is you, it’s time to take the necessary steps to legitimize your business and elevate your reputation! From the financials to your online presence and external client perspective, Robin and Jennifer walk through all things to consider when establishing a strong foundation for your business. They cover topics such as legal requirements, brand consistency, financial considerations, and organizational processes. They also provide tips and resources to help you get you started. By following these steps, you'll not only establish yourself as a professional in the industry but also attract higher-paying clients and build a sustainable travel business!

     

     

    Today we will cover:


     (01:15) Filing for an LLC and obtaining an EIN number
     (02:50) Obtaining errors and omissions insurance
     (09:10) Establishing a professional online presence with a website
     (15:40) Creating an email address with a unique company domain
     (18:15) Setting up a separate business bank account
     (21:55) The need for a credit card processor to collect payments
     (25:20) Working with a bookkeeper and the necessity of tracking expenses and revenue
     (29:05) Implementing standard operating procedures (SOPs)
     (34:25) Why a customer relationship management system (CRM) is so important
     (40:40) Utilizing an organizational system outside of client management
     (43:10) Maintaining consistency in branding and marketing

     

    Miguel Campos at Berkshire HathawayMiguel.Campos@bhspecialty.com

     

    The Legal Paige

    Travel Industry Agreement Templates

    thelegalpaige.com/collections/industry-travel-advisor/?aff=143

     

    Tonic

    Get 15% off your purchase when you use code: TiqueSentMe

    tonicsiteshop.com/showcase

     

    Solstice Collective

    Get $250 off your initial service commitment

    solstice-collective.com/tique

     

    Novo - The ultimate online banking system

    onboarding.novo.co/signup?referral_code=JenniferJacob

     

    Tique’s Client Communication Templates

    tiquehq.com/client-communication-templates

     

    ClickUp

    Sign up for a FREE trial when you use code: TIQUE

    https://clickup.com/?fp_ref=robin92&promo=TIQUE

     

    Listen to Episode 57: 

    The Connection Between Brand Consistency And Client Trust with Amandolin Webb

    _____

     

     

    FOLLOW ALONG ON INSTAGRAM: https://www.instagram.com/tiquehq/ 

    CHECK OUT OUR SERVICES & PROGRAMS: https://www.tiquehq.com/

    • 54 min

Customer Reviews

4.9 out of 5
59 Ratings

59 Ratings

Awefullsarah ,

Absolute Best In Class

This review is long overdue, as I have been a faithful listener of Tique Talks since it launched. It has been one of my top three most listened to podcasts across all genres, and without a doubt my favorite and go-to for all things within the travel industry. Jennifer and Robin don’t know it, but they have become my friends through their generosity of knowledge, encouragement and humor shared on their podcast. It is a must listen for travel advisors!

v2455 ,

This podcast makes me feel less isolated

I’ve been in the travel advisor industry for 4 years but only recently went into it full time a year ago. This podcast has been a game changer for me to feel less alone and isolated, as well as validated in a lot of the experiences I’m having. If you’re new to this industry this is a MUST LISTEN!

Hdhndn ,

Amazing snd number 1 travel podcast for travel advisors

I listen to this podcast every week and always glean many pieces of helpful information to improve my overall business and process. I’ve also implemented the workflow and use the templates for my business daily. In an industry where many advisors work and operate independently it is nice to have a “friend” with insight this world that adds confidence to things like using fees and the reasons behind it.

Top Podcasts In Business

Prof G Markets
Vox Media Podcast Network
Money Rehab with Nicole Lapin
Money News Network
PBD Podcast
PBD Podcast
REAL AF with Andy Frisella
Andy Frisella #100to0
The Diary Of A CEO with Steven Bartlett
DOAC
The Ramsey Show
Ramsey Network

You Might Also Like

Masters in Travel
Whitney Shindelar & Brianna Glenn
The TIN Lounge
Korrine Johnson & Theresa Chu-Bermudez
The Art Of Selling Travel Podcast
Glenda Beagle
The Lounge with Travefy Academy
Travefy Academy
Travel Marketing & Media ®
Sandra McLemore
Trade Secrets Podcast
Travel Weekly and TravelAge West