Titans of the Trades Ryan Englin

Summary
In this conversation, Keith Ingels discusses the importance of continuous improvement in business and dispels the myth that it requires massive leaps. He emphasizes the value of taking small, manageable steps every day and setting realistic goals. 


Keith also highlights the importance of visualizing processes, involving fresh eyes, and empowering employees to identify and solve problems. He discusses the impact of continuous improvement on onboarding and employee morale, as well as the role of Raymond in providing logistics solutions. The conversation emphasizes the need for a mindset shift and a focus on customer needs.


Takeaways
·       Continuous improvement is about taking small, manageable steps every day.
·       Visualizing processes and involving fresh eyes can help identify and solve problems.
·       Setting realistic goals and focusing on the process rather than the end result is key to continuous improvement.
·       Empowering employees and building morale through continuous improvement can reduce absenteeism and turnover.
 
Chapters
02:09 Continuous Improvement in Small Steps
03:09 Setting Realistic Goals
05:06 The Value of Fresh Eyes
11:14 Understanding Value Add
14:08 Continuous Improvement in Recruiting and Onboarding
16:15 The Importance of Understanding the Why
18:29 Empowering Employees and Building Morale
19:38 Taking Ownership of Morale and Absenteeism
22:19 Making Work Easier and Improving Morale
23:11 The Role of Raymond in Logistics Solutions
 
Connect With Keith:
LinkedIn: https://www.linkedin.com/in/keith-ingels-14453615/
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Summary
In this conversation, Ryan Englin and Jeff Davis discuss the myths and misconceptions surrounding field service jobs. They highlight the value and opportunities available in these roles and emphasize the importance of employer branding and employee referrals in attracting quality candidates. Additionally, Jeff touches on the role of technology in facilitating the hiring process. 
 
Takeaways
·       Field service jobs are often undersold and undervalued, but they offer freedom, flexibility, and unique opportunities.
·       The trades and field service jobs can be a viable and rewarding career path, especially for those who prefer hands-on work and want to avoid extensive debt from college education.
·       Employer branding and social media can be powerful tools in attracting passive job seekers and showcasing the benefits of working for a company.
·       Employee referrals are a valuable source of quality candidates.
 
Chapters
01:36 The Appeal of Field Service Jobs
02:21 Opportunities in Field Services
03:27 The Myth of Field Service Jobs
05:22 Making the Trades Cool Again
06:21 The Shift in Job Preferences
08:08 The Limitations of Job Boards
09:03 Tapping into the Passive Job Seeker Market
09:50 Employer Branding and Social Media
11:14 The Power of Employee Referrals
12:07 Telling Your Company's Story
14:12 Programmatic Ad Buying
16:24 Coaching Employees to Refer Candidates
 
Connect With Jeff:
Website: https://www.workwave.com/
LinkedIn: https://www.linkedin.com/in/jeffdavisexec/
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Summary
David Giannetto, CEO of WorkWave, discusses the importance of technology in overcoming industry challenges and achieving business goals. He highlights the need for service providers to embrace technology to generate new customers, improve communication, and streamline operations. 
David emphasizes the role of technology in moving money quickly and efficiently through a company, as well as the benefits of using technology for billing and recurring payments. He addresses the resistance to technology adoption and explains how WorkWave simplifies technology for small businesses. He also shares insights into WorkWave's history and its partnership with trades, as well as the importance of systems and processes for small businesses. He concludes by providing action items for listeners to implement today.
 
Takeaways
·       Technology is integral to the success of service providers, enabling them to generate new customers, improve communication, and streamline operations.
·       Accepting credit cards and using technology for billing and recurring payments can significantly improve cash flow and business profitability.
·       WorkWave offers technology solutions tailored to the needs of small businesses, simplifying operations and allowing owners to focus on building and growing their companies.
·       Local grassroots campaigns and digital marketing strategies, such as Google My Business, are effective ways for service providers to generate new customers.
 
Chapters
01:08 The Role of Technology in Generating New Customers and Improving Communication
02:29 The Shift in Consumer Behavior and the Impact on Service Providers
03:22 The Need for Technology in Moving Money Quickly and Efficiently
05:37 Overcoming Resistance to Technology Adoption
06:23 Simplifying Technology for Small Businesses
07:45 The Importance of Building and Growing a Profitable Service Company
09:18 WorkWave's Role in Streamlining Operations and Processes
14:00 The Importance of Systems and Processes for Small Businesses
15:26 Balancing Communication with Customers in the Digital Age
17:22 Using Technology as Designed and Avoiding Unnecessary Complexity
18:06 Action Items: Accepting Credit Cards and Generating New Customers
20:34 Learning More About WorkWave and Getting Started
 
Connect With David:
Website: https://www.workwave.com
LinkedIn: https://www.linkedin.com/in/david-giannetto-79b0621/
 
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Summary
In this conversation, Scott Bohannon from CEO Warrior discusses common myths and misconceptions in business. He emphasizes the importance of practical application and tactical strategies in addition to mindset. 
The conversation covers topics such as time management, focusing on strengths, learning from failures, and the role of technology in business growth. Scott also provides insights into the work of CEO Warrior and how they support entrepreneurs in the contracting space.


Takeaways
Building a great business takes time and is not achieved through a single silver bullet.Decide where you are willing to “suck” and focus on your strengths.Spend time learning from your business and continuously improve.Set clear expectations for the results you want to achieve.Learning from failures and adapting is crucial for success.CEO Warrior provides holistic support and practical tools for entrepreneurs in the contracting space.
Chapters
00:36 The Myth of the Silver Bullet
02:08 The Importance of Time Management
03:33 Deciding Where to Suck
04:59 Focusing on a Few Marketing Activities
06:14 Building on Strengths
07:11 Hiring Complementary Skills
09:09 Continuous Learning
13:40 Setting Expectations for Results
15:09 Learning from Failures
18:38 Overview of CEO Warrior
21:33 Conclusion
 
Connect With Scott:
Website: ceowarrior.com/
LinkedIn: https://www.linkedin.com/in/scottbohannon/


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Your host, Ryan Englin, talks with the Founder and President of Rival Digital, Eric Thomas. Eric explored the concept of recruiting as a form of marketing, but targeted towards a different audience. Eric, with his deep expertise in marketing for the skilled trades, shed light on the effectiveness of simple strategies that are often overlooked or dismissed. The principles of marketing don't just apply to attracting customers—they're equally relevant when attracting talent to your team.
Eric touched on the importance of featuring a team on social media and company websites. There's a common fear that by doing so, competitors might poach the best employees. However, Eric debunked this myth, emphasizing that highlighting a team can actually boost morale, create a positive company image, and even lead to organic recruitment opportunities.
Eric discussed the tangible impact of celebrating team members on platforms like social media. Eric pointed out that recognizing accomplishments isn't just about feeling good—it's a strategic move that can foster organic sharing and enhance a company's reputation.

Connect With Eric:
Website: https://rivaldigital.com/
LinkedIn: https://www.linkedin.com/in/eric-thomas-444388108/


Think you’d be a great guest on the show? Apply HERE.
Want to learn more about Ryan’s work at Core Matters? Check out his website at https://corematters.com/. 



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Your host, Ryan Englin, talks with the Founder of ELF Solutions, Erin Thorp. Erin’s journey is nothing short of inspiring. Starting as an army officer, she transitioned into the commercial world, where she became part of a legendary banking culture at Texas Commerce, which later became Chase Bank of Texas. Her experiences there, particularly the bank's 64 consecutive quarters of earnings growth, shaped her understanding of leadership and business success.

After taking early retirement at 45, Erin embraced entrepreneurship and consulting, helping business leaders and owners reach new levels of success. Her passion for leadership development has been a constant throughout her career, and she considers herself a lifelong learner on the subject.

Erin draws a clear distinction between being a manager and being a leader. She argues that while you can run a business by managing processes, embracing leadership is what builds a culture and continuity within a company. She points out that businesses with long-term employees are often the ones that have cultivated a strong, positive culture.

Erin emphasized the importance of understanding and managing risk in business. She believes that while every business involves some level of risk, the hallmark of a successful entrepreneur is the ability to make educated judgments about how much risk to take and then move forward with confidence.


To learn more about Erin‘s work, click HERE and HERE.
Check out Erin’s book, Inside Out Empathy, HERE.
Think you’d be a great guest on the show? Apply HERE.


Support Titans of the Trades:
If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.