Toolbox for the Trades ServiceTitan

Hey Toolbox listeners, today we're adding a bonus episode to your feed from our newest show on the ServiceTitan Podcast Network — Mastering ServiceTitan.This new show airs on Thursdays and we're bringing it to you here to put more great information about running your business in your ears.

In this episode of Mastering Service Titan, we talk with Steve Cossette, the Head of IT at NICE Home Services and a prominent figure in the ServiceTitan Masterminds Facebook group. 

Dive into the nitty-gritty of inventory management as Steve explains why he’s passionate about the topic and the critical role it plays in business operations. Learn how proper inventory management can lead to a better knowledge of your business and, ultimately, a more profitable one. 

Steve provides practical tips for both small and large companies, emphasizing the importance of tracking materials and the human factor in inventory management.

Whether you’re a seasoned ServiceTitan user or just getting started, this episode offers valuable insights into enhancing your business efficiency. 

Join us as we discuss:
 
[1:48] What exactly is inventory management?
[10:22] Why inventory counts are like haircuts
[23:34] If it’s not 100% accurate, what’s the point?

Check out these resources we mentioned during the podcast:
My HVAC Tools

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or our website, or search for Mastering ServiceTitan in your favorite podcast player.


Hosted by Ausha. See ausha.co/privacy-policy for more information.

Ellen Rohr is definitely not your typical financial planner. Besides presenting on stage at industry events like Pantheon, she has another incredible superpower that she loves to share with everyone in the trades: the power of networking with intent.
Her success in networking lies in her ability to build relationships with people, her aptitude for making meaningful connections, and her strategic approach to getting the most out of conferences.
As the Brand & Marketing Industry Lead at ServiceTitan, Ellen and her team are on a mission to help people in the trades to connect, be inspired, and learn from each other.
To prepare for ServiceTitan’s annual conference, Pantheon, she stops by to chat with us about her secrets to networking success and to discuss the importance of asking good questions. Ellen also shares some best practices for Pantheon and explains why you need a follow-up plan once your time at the event ends.
Join us as we discuss:
[12:32] Why it’s important to bring your team to a conference like Pantheon
[22:16] The secrets to networking success at a Pantheon
[38:05] How to successfully implement what you’ve learned at conferences
Check out these resources we mentioned during the podcast:
Zoom Drain
Pantheon 2024
ServiceTitan
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Brian Ruffner and Charlie Warren are on a mission to help companies in the trades realize their full potential and scale effectively. They do this through a combination of systems, processes, technology, and the right talent.

They believe success boils down to having a growth mindset and the right internal culture that encourages growth, accountability, and collaboration. This helps to set the stage for teams to succeed beyond expectations.

They both stopped by to share their professional journeys with us and to discuss how companies can grow their commercial contracting division. During our conversation, they discussed the common barriers contractors must overcome, how to find the right talent, and how a growth culture can be implemented successfully.

Join us as we discuss:
 
[10:20] Common barriers that contractors must overcome to scale their commercial division
[14:25] How to find the right talent to build your commercial division
[26:42] How a growth culture can be successfully implemented to keep your team engaged and exceeding expectations

Check out these resources we mentioned during the podcast:

No Limit Performance
Convex
ServiceTitan

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.


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Christian Rattin not only believes that using creative methods like gamification can increase employee performance and engagement, but he also believes in giving back. He knows that many people in long-term recovery have the ability and talent to pursue a profession in the trades.
It comes down to having the right systems and processes in place and a program that supports and provides these individuals with an opportunity to learn and go on to build a career.
As the CEO of Five Star Home Services, Christian is on a mission to deliver professional heating, cooling, plumbing, and electrical services to homeowners in Ohio. He stops by to talk to us about how he got into the trades, how he increased employee engagement, and why he believes in the power of giving back and giving people a second chance.
Join us as we discuss:
 
[08:01] How gamification can improve performance and engagement
[18:54] How Profit on Purpose gives back
[22:36] The importance of second-chance employment
Check out these resources we mentioned during the podcast:
Five Star Home Services
Profit on Purpose Podcast
ServiceTitan
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Jamie Adams is on a mission to take the guesswork out of digital marketing for businesses in the trades. He encourages customers to move away from outdated advertising methods to online channels and helps them maximize their marketing dollars with technology.

As the Chief Revenue Officer at Scorpion, Jamie and his team endeavor to help local service businesses drive more clients, revenue, and profit. He stops by to talk to us about how he got into marketing for the trades, explains how to maximize your marketing ROI, and elaborates on what makes a good marketing plan.

Join us as we discuss:

[06:33] Tips to ensure that you’re getting the most out of your marketing budget
[18:58] What makes a good marketing plan
[26:03] How to make incremental changes to your marketing funnel

Check out these resources we mentioned during the podcast:

Scorpion
ServiceTitan Marketing Pro Tool
The Franchise Edge Podcast
ServiceTitan

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

After spending over 25 years working with industry legends like Jim Abrams and Leyland Smith of Service Champions, Lawrence Castillo felt he was ready for his next challenge.
So in 2020, he accepted the role of president at Brody Pennell Heating & Air Conditioning, which has been proudly serving the greater Los Angeles area since 1945. Since taking the reins, Lawrence has helped supercharge their business strategy, seeing revenue growth from $7 million to $40 million in just three years.
We’ll learn the steps Lawrence took to strengthen the Brody Pennell brand into a 5-star-rated business, start an HVAC school, and prioritize world-class customer service.
Join us as we discuss:
 
[18:32] What to do when you get pushback from the old guard
[22:44] The first thing to do to help your business grow
[30:41] How building an HVAC school leads to a winning talent pipeline
[37:44] How to create your own urgency
Check out these resources we mentioned during the podcast:
Service Champions
You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.
Know a business that could use a bit of muscle from ServiceTitan? Refer them here!
Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.