Toolbox for the Trades

ServiceTitan
  • 4.9 (82)
  • ENTREPRENEURSHIP
  • UPDATED WEEKLY

Toolbox for the Trades is a podcast where top service professionals share the tips, tricks, and tactics they use to succeed in their industry. This podcast is brought to you by ServiceTitan—the leading home and commercial field service software. Episodes will feature stories and strategies to help contractors grow and scale their service business. Hosted on Ausha. See ausha.co/privacy-policy for more information.

  1. 5D AGO

    The Fractional CFO's Blueprint for Trades Profit

    Recording live at Pantheon, Kristen Deese, CFO at The Virtual CFO for the Trades, explains her fractional CFO strategy for helping trades business owners master their finances. Drawing on her experience selling her own home services business to private equity, Kristen discusses the crucial steps to ensure financial health, including properly departmentalizing financials and calculating gross profit margin. She shares the one "hot take" she would megaphone to the entire industry — why net profit trumps revenue — and details the KPIs she immediately zeroes in on when auditing a client's ServiceTitan to QuickBooks workflow. Join us as we discuss:  [3:48] How a fractional CFO can help contractors with their financials and training [7:15] Common issues Kristen sees in the books of struggling businesses [14:30] Prepping companies for a private equity sale [18:03] How contractors should factor new tech into their financial planning Check out these resources we mentioned during the podcast: ServiceTitan Atlas Freedom Blueprint for Home Services with Justin Deese Contact Kristen at kristen@kristendeece.com You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

    26 min

  2. 12/23/2025

    From Startup to Sale: Achieving Rapid Trades Growth in 3 Years

    Live from Pantheon, Chris Gist, Regional VP of the Gulf at Leap Service Partners, shares his incredible journey of rapid trades growth. Starting his plumbing company, Paradise Plumbing, in 2019, Chris quickly partnered with a mentor and executed an ambitious plan, selling the business in just three years to LEAP. He discusses the critical role of a distinctive brand and culture (including tiki hut vans and Hawaiian shirts) in attracting customers and private equity interest, the intense commitment required for doubling revenue annually, and how he uses ServiceTitan reports daily to manage gross profit margin in real time. Join us as we discuss:  [6:11] Why private equity cares about your company’s culture and branding  [11:48] Why higher marketing spend is the key to rapid growth [17:54] Chris’s go-to ServiceTitan reports for gauging a company’s fiscal health Check out these resources we mentioned during the podcast: ServiceTitan You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

    21 min

  3. 12/16/2025

    HARDI Insights: Controlling What You Can to Maximize HVAC Profit

    Zachary Perge, VP of Distribution Strategy at HARDI, breaks down the critical HVAC profitability strategy for today's challenging “repair market.” He reveals key data points, including how financing adoption can increase average ticket prices by over $6,800. Zachary argues that the most resilient contractors are those who stop chasing pure volume and instead focus on controlling what they can control: identifying and duplicating their most profitable jobs, teams, and product lines. He also offers essential advice on how to successfully integrate financing into the sales process to turn repair opportunities into full replacement jobs. Join us as we discuss:  [6:16] Numbers every contractor needs to understand to make better decisions [18:26] Why owners should focus on profitability over volume [28:45] Advice for contractors who want to integrate financing into their operations Check out these resources we mentioned during the podcast: Women in HVACR You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

    36 min
  4. The Commercial Landscape Industry Report: Crack the Code on Growth in 2026

    12/09/2025

    The Commercial Landscape Industry Report: Crack the Code on Growth in 2026

    In this packed episode of Toolbox for the Trades, Justin White, CEO of K&D Landscaping and host of the Trades Talk podcast, returns with a clear message for 2026: raise the bar or get left behind. He and host Amanda dive into the Commercial Landscape Industry Report and pull apart the biggest shifts shaping the year ahead, including client retention battles, pricing pressures, the tech surge sweeping the industry, the power of experimentation, and the generational handoff transforming the trades. Justin brings the receipts, sharing how K&D hit an 84 percent client retention slump, where hiring went sideways, and how his team fought their way back with sharper systems, smarter tech, and a renewed commitment to excellence. If you are ready to elevate your business and outpace the competition, this episode will light a fire under you. Join us as we discuss:  [7:15] The 3 biggest reasons clients leave their landscaping partners [15:23] The biggest hiring mistake Justin made… twice [27:03] Why technology is a competitive edge, but only if you use it right [37:54] The 30-minute exercise that sparks innovation Check out these resources we mentioned during the podcast: Aspire's 2026 Commercial Landscape Industry Report Trades Talk podcast Aspire Elevate Fans First by Jesse Cole You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

    49 min

  5. 12/02/2025

    The E-Commerce Approach to Digital Marketing in the Trades

    Live from Pantheon, Scorpion CRO Jamie Adams dives into the biggest challenges and opportunities in trades digital marketing. Jamie explains why the rise in competition and advertising costs requires a more sophisticated, data-driven approach. He shares how the ServiceTitan and Scorpion partnership allows contractors to view their business through an e-commerce lens, tracking marketing spend all the way to revenue. Jamie also details new consumer trends, like impatience and the demand for information, and how ServiceTitan's Marketing Pro, combined with Scorpion's expertise, acts as a competitive weapon to generate massive ROI from existing customer data. Join us as we discuss:  [4:31] Contractors’ biggest marketing challenges and AI’s influence on consumer trends [9:57] Taking the e-commerce approach to enhancing the customer experience [13:01] The competitive advantages of adding Scorpion to your Marketing Pro stack Check out these resources we mentioned during the podcast: Marketing Pro You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

    19 min

  6. 11/25/2025

    The Power of Franchising: You’re in Business for Yourself, Not By Yourself

    In this episode, Christina Criniti-Dear, Director of Operations at Zoom Drain and owner of two Florida franchises, shares how she went from answering phones to running the show. She explains why every great leader should start at the bottom, how empathy isn’t innate but learned through experience, and what it really takes to build a thriving franchise from the ground up. Christina opens up about the lessons that shaped her leadership style: from owning every mistake to leading with clarity and purpose. She also pulls back the curtain on the franchise model, showing how it gives entrepreneurs the freedom to build something of their own with a proven roadmap.  Join us as we discuss:  [6:38] How to learn empathy and communication as a young leader [14:27] The GROW values of a successful entrepreneur [21:36] What new franchisees struggle with most  You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.  Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

    36 min
  7. The Two-Year Pause: A Strategy for Sustainable Landscaping Business Growth

    11/18/2025

    The Two-Year Pause: A Strategy for Sustainable Landscaping Business Growth

    Tim Johnson, President of Tim Johnson Landscaping in Statesville, NC, shares his blueprint for sustainable business growth, detailing his company's journey from a childhood mowing operation to a multimillion-dollar enterprise. After a period of rapid expansion, Tim made the strategic decision to “pump the brakes” for two years to restructure. He discusses the critical importance of building a management team, defining core processes (like implementing EOS), and shifting from “order taker” to a more tactical sales focus. Tim also explains how leveraging technology has allowed the company to scale without dramatically increasing non-revenue-producing headcount. Join us as we discuss:  [5:11] When Tim realized he needed a proper org chart for sustainable growth [10:23] Rebuilding momentum after a two-year pause in rapid growth to implement scalable systems [17:30] Leveraging tools like Aspire to build frameworks for problem-solving and data visibility Check out these resources we mentioned during the podcast: Aspire Traction: Get a Grip on Your Business by Gino Wickman You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

    28 min

  8. 11/11/2025

    Pantheon 2025: Differentiate Your Brand With the 2025 Consumer Report

    In this live episode from #Pantheon2025, Chris Petros, ServiceTitan COO, and Martha Hill Harvey, SVP of Platform Strategy at Synchrony, discuss how contractors can leverage the latest consumer trends in the trades to grow their businesses. They break down key insights from the ServiceTitan-Synchrony 2025 Consumer Report, including the importance of providing a seamless web and mobile experience, offering flexible payment options like financing, and building a strong brand that resonates with a new generation of homeowners. Join us as we discuss:  [11:11] Financing and payment insights from the ServiceTitan-Synchrony 2025 Consumer Report [19:45] Trending consumer preferences in digital options and shifting demographics  [25:14] Why brand reputation and core values are more important than ever  Check out these resources we mentioned during the podcast: 2025 Consumer Trends in the Trades ServiceTitan Marketing Pro You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. Know a business that could use a bit of muscle from ServiceTitan? Refer them here! Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player. Hosted on Ausha. See ausha.co/privacy-policy for more information.

    32 min
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Trailer

4.9
out of 5
82 Ratings

About

Toolbox for the Trades is a podcast where top service professionals share the tips, tricks, and tactics they use to succeed in their industry. This podcast is brought to you by ServiceTitan—the leading home and commercial field service software. Episodes will feature stories and strategies to help contractors grow and scale their service business. Hosted on Ausha. See ausha.co/privacy-policy for more information.

Information

  • Creator
    ServiceTitan
  • Years Active
    2020 - 2025
  • Episodes
    262
  • Rating
    Clean
  • Copyright
    © 770874
  • Show Website
    Toolbox for the Trades

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