To Improve Culture, Build Behaviors The Customer Mission Podcast with Andrea Belk Olson

We often think that organizational change requires a series of all-hands meetings, announcing a new set of company values, often accompanied by a pizza party or even a series of team-building activities. Then, we sit back and wait for the amazing organizational transformation, that never comes. What went wrong? We told everyone what we wanted, and it seemed like the team was positive and optimistic about our vision! The flaw in this thinking is the belief that culture can be changed by simply declaring it should change. Lasting change requires much more - the building of new behaviors.