BA Brew - A Business Analysis Podcast

AssistKD
BA Brew - A Business Analysis Podcast

Our podcast is a chance to tune into our musings on a range of subjects from the use of business analysis tools and techniques to the books we like that are helpful for business change professionals.

  1. 2月21日

    Business Architecture – A Comprehensive Guide

    This BA Brew focuses on the newly published ‘Business Architecture: a comprehensive guide.’ Authors Jonathan Hunsley and Debra Paul and contributing author Victoria Banner discuss the ‘why’ of the book; the joy of collaborating and sharing ideas; and some of their favourite content including: - leveraging capability to meet goals and outcomes using the CALM model - comparing the business architecture service framework to the business analysis service framework and other service frameworks for role clarity - information concepts including data protection and security - case studies showing the positive impact of business architecture ‘Business Architecture: a comprehensive guide’ is available from BCS publishing and other retailers. You may be interested in the following articles, BA Brews and bitesize learning on the topic of Business Architecture. This article compares the Business Analysis and Business Architecture roles, in particular their respective Service Frameworks. Find out more about AssistKD’s Architecture courses.  This BA Brew on Business Architecture features Wouter Nieuwenburg. This BA Brew on Strategy and Business Architecture features Vicky Rothwell. Business Architecture: a comprehensive guide is available from the BCS book shop, and also on Amazon. Scroll through our bitesize learning videos and you will find ‘What is Business Architecture’ and ‘What is Enterprise Architecture’. #businessarchitecture #businessanalysis #businessarchitectureguide #businessbooks #businessstrategy #businessarchitecturetraining #whatisbusinessarchitecture

    24 分鐘
  2. 1月24日

    Customer Experience Analysis

    In AssistKD’s latest Business Analysis podcast the team discuss why every touchpoint of the customer journey matters... and how a deeper understanding of the customer experience can only benefit organisations and the wider economy. Kerry, Mike and Jonathan get some serious mileage out of a restaurant analogy and Mike gets extra brownie points for mentioning POPIT™️within the first two minutes of the podcast. Topics covered include: what is the customer experience; the difference between CX and UX (User Experience) and which elements of POPIT™️relate to each; plus useful techniques such as empathy maps, customer journey mapping and Jonathan’s favourite – the Zone of Tolerance. AssistKD's CX Analysis course takes and in-depth look at the customer experience, and how an organisation can transform its existing processes to create engaged, responsive and connected customer experiences. It’s ideal if you want to deepen your understanding of CX, and the module counts towards the new A4Q Service Designer qualification. CX Analysis is now also available as an eLearning course. You may be interested in this article by Debra Paul. The Rise of the CX Professional.  You can find out more about AssistKD’s Service Design courses here: https://www.assistkd.com/courses/service-design-courses Enjoy bitesize learning? Watch our short learning videos  here: https://www.youtube.com/playlist?list=PLEvIolukjraxfTJfMou8axtos6ec_0z2s #CX #CXanalysis #voiceofthecustomer #surveys #interviews #storytelling #focusgroups #observation #ethnographicstudies #empathymaps #customerjourneymaps #customerjourney #servicedesign #servicedesigner  #customerexperience #businessanalysispodcast

    22 分鐘

簡介

Our podcast is a chance to tune into our musings on a range of subjects from the use of business analysis tools and techniques to the books we like that are helpful for business change professionals.

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