Trailer

Welcome to Successful: Winning Ideas from the World of CS and Beyond.

If you’ve ever worked in customer success, you know that your entire organization is responsible for the success of your customers.

That’s because the support and buy-in of your counterparts in product, sales, operations, marketing, and beyond is critical to your ability to do your job.

Effective CS leadership requires constant collaboration across departments and an understanding of how our colleagues' challenges and goals impact our own.

We created this show to be the go-to resource for current and aspiring leaders in Customer Success. Host Taylor Johnston, VP of Global Customer Success at Vitally, will be talking to some of the most effective leaders in and out of CS, bringing in perspectives from across the org to share their unique insights on how Customer Success execs can be most effective in their roles.

We’re here to unearth blind spots, build bridges across disciplines, and uncover the universal threads of success that tie us all together.

So if you’re a CS professional seeking to innovate and adapt in this ever-changing industry, join me on the journey to be more Successful.