Transforming Retail with AI and Edge Computing with Omar El Gohary, Vice President and General Manager of IoT Solutions at ServiceNow​​

How are AI and edge computing revolutionizing the retail industry? In this episode, Bill sits down with Omar El Gohary, Vice President and General Manager of IoT Solutions at ServiceNow​​. Omar shares how AI and edge computing are transforming retail by optimizing operational efficiencies and reshaping customer experiences. He also delves into the challenges of managing distributed data, the impact of GenAI, and the opportunities for innovation in today’s fast-paced retail environment.

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Key Quotes:

“ Technology that is use case driven, that brings you benefit, that's where retailers have to go and that's where the benefits lie.”

“You do see that retailers that have more robust processes, that have integrated their entire value chain, that are able to act on data and be proactive and not reactive, will definitely have an advantage.”

“ One of the key words is how do you reduce the barrier to the adoption of the use cases, right? And that is by having the correct edge device, by having the right data approach and bringing the silos together, and having the right AI components.”

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Timestamps: 

(04:27) Evolving with technology in retail

(06:33) Challenges in digitizing the retail industry

(14:38) Technology adoption and its impact on retail

(18:00) Breaking down data silos 

(27:03) Managing distributed data at the edge

(39:03) GenAI’s role in transforming retail

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Sponsor:

Edge solutions are unlocking data-driven insights for leading organizations. With Dell Technologies, you can capitalize on your edge by leveraging the broadest portfolio of purpose-built edge hardware, software and services. Leverage AI where you need it; simplify your edge; and protect your edge to generate competitive advantage within your industry. Capitalize on your edge today with Dell Technologies.

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Credits:

Over the Edge is hosted by Bill Pfeifer, and was created by Matt Trifiro and Ian Faison. Executive producers are Matt Trifiro, Ian Faison, Jon Libbey and Kyle Rusca. The show producer is Erin Stenhouse. The audio engineer is Brian Thomas. Additional production support from Elisabeth Plutko.

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Links:

Follow Omar on LinkedIn

Follow Bill on LinkedIn

Reimagining Intelligent Modern Retail: Redefining the Retail Experience for Tomorrow

Learn more about ServiceNow: 

• https://www.servicenow.com/industries/retail.html
• https://www.servicenow.com/products/retail-operations.html
• https://www.servicenow.com/company/media/press-room/now-assist-ai-industry-solutions.html