TrustTalk - It's all about Trust

Severin de Wit
TrustTalk - It's all about Trust

Trust is the invisible force that shapes our world, and at TrustTalk, we're committed to exploring its many dimensions. Join us as we engage with thought leaders from all walks of life to discuss the role of trust in every aspect of our world. From personal relationships to business, technology, society, and beyond, we explore the wonders of this essential human emotion. It's a journey you won't want to miss.

  1. Leading Through the Storm: Fairness, Trust, and Tough Decisions

    13小时前

    Leading Through the Storm: Fairness, Trust, and Tough Decisions

    Our guest today is Joel Brockner, a professor at Columbia Business School. He discusses the crucial role of procedural fairness in building trust. He explains that trust isn’t just about delivering results—it’s also about how decisions are made. When people feel treated fairly, they are more likely to accept difficult outcomes, whether in the workplace or beyond. Joel highlights that leaders often assume they act fairly, but employees may perceive things differently. Research shows that workers who feel disrespected during layoffs are 17 times more likely to sue, and similar patterns exist in medical malpractice cases. He stresses that clear, respectful communication and follow-up are key to ensuring fairness is both real and perceived. The discussion also explores trust and control, noting that leaders who involve employees in decision-making and explain their reasoning gain more engagement. Joel warns that job insecurity and uncertainty make fairness even more important, as people become highly sensitive to how they are treated during tough times. With the rise of remote work and AI-driven decisions, fairness challenges are growing. Remote employees may feel disconnected, and algorithm-based decisions can seem opaque. Leaders must actively communicate, clarify processes, and ensure transparency to maintain trust in these evolving environments. Joel’s key takeaway: Fairness is an investment that prevents bigger problems later. Leaders who cut corners on transparency and respect may save time in the short term, but they risk distrust, resistance, and legal issues in the long run. His advice? “Pay a little now, or pay a lot later.”

    21 分钟
  2. Immigration, Trust, and the Politics of Fear

    2月26日

    Immigration, Trust, and the Politics of Fear

    Our guest today is Zeke Hernandez, author of "The Truth About Immigration”. He powerfully challenges the myths and fears surrounding immigration, revealing the human stories and everyday realities behind the headlines. He argues that immigrants are often unfairly blamed for societal issues like crime, unemployment, and housing shortages, not because of facts but because of political narratives and media distortions that fuel fear. Hernandez explains that people often distrust immigrants simply because they don’t know them. Those who have little or no personal contact are more likely to believe stereotypes, while those who live and work alongside immigrants see them as neighbors, colleagues, and friends. They see them raising children, working hard, and contributing to their communities. Hernandez passionately illustrates how immigrants are woven into the fabric of our daily lives. He paints a vivid picture, asking listeners to think about their day—from breakfast to bedtime. The foods on our tables, the music that moves us, and the products we buy are all enriched by immigrant contributions. If we removed foods introduced by immigrants, more than half of our grocery carts would be empty. The music that makes us dance, cry, and celebrate—whether salsa, rock, or hip-hop—owes its vibrancy to immigrant cultures. Immigrants shape our tastes, our sounds, and our experiences, making life richer and more colorful. Challenging the notion that immigrants compete with native-born workers, Hernandez reveals the opposite: they complement the workforce, making economies stronger and more innovative. He shares compelling evidence that immigrants are more likely to start businesses, create new jobs, and drive technological advances. They pay more in taxes than they receive in public services, giving back to the very communities that sometimes fear them. Hernandez argues that the debate on immigration shouldn’t be about insiders versus outsiders but about seeing immigrants for who they truly are—people who bring hope, hard work, and heart to our societies. He criticizes the common narrative that frames immigrants as victims needing help, pointing out that this approach is politically ineffective and patronizing. Instead, he urges us to see immigration through a new lens—not as charity or humanitarian aid but as an economic opportunity that benefits everyone. He emphasizes that immigrants bring investment, innovation, and energy, helping economies grow and societies thrive. By recognizing the value immigrants add, we move beyond a narrative of pity or fear and toward one of shared prosperity. He shares the personal story of an undocumented barber in Philadelphia—an incredibly talented man with $200,000 saved to start his own business but unable to do so because of his legal status. This isn’t just about one man’s dream; it’s about the potential we lose when we reduce immigrants to stereotypes or political pawns. It’s about the jobs not created, the taxes not paid, and the communities not enriched because of restrictive immigration policies. Through his passionate words and powerful stories, Hernandez invites us to rethink the way we see immigration—not as a problem to be solved but as an opportunity to be embraced.

    34 分钟
  3. Trust, Doubt and the Power of Experts

    1月29日

    Trust, Doubt and the Power of Experts

    Is trust in experts really declining, or is it just changing? In this episode, Gil Eyal, sociology professor at Columbia University, challenges the popular idea that people are losing trust in science and expertise. Instead, he argues that trust exists in tension with blind faith on one side and skepticism on the other. Trust isn't just about believing in experts—it’s about knowing when to trust and when to question. A key theme of the discussion is the role of time in building and eroding trust. Eyal explains that trust is not a one-time decision but a process that unfolds over time. He introduces the concept of timing in trust, showing how it matters when trust is given, how long it takes to build, and how quickly it can collapse when betrayed. Trust in institutions, for example, is accumulated through repeated positive interactions but can be destroyed in an instant by a single failure or scandal. This is why governments, companies, and even personal relationships must continuously maintain trust—because it is never fully secured. Using the example of choosing a flight, Eyal illustrates the difference between routinized trust, where we simply assume things will work, and informed anticipation, where we actively evaluate risks based on past experience. This distinction, he argues, is crucial in understanding how modern society navigates trust in science, medicine, and politics. He also explores how expertise has become deeply entangled with politics, making public confidence in institutions more fragile than ever. He explains why mistrust isn’t necessarily a problem, it’s often a rational response to systems that have historically failed certain groups. He highlights research on long Covid patients, showing how their trust in doctors is shaped by personal experiences, rather than blind faith in medical authority. A particularly provocative argument Eyal makes is that trust itself has become commercialized. Consulting firms, governments, and corporations actively sell trust as a product, offering frameworks and training to "restore trust" in workplaces and institutions. But does all this talk about trust deepen the crisis instead of solving it?

    24 分钟
  4. Does Control Erode Trust?

    2024/12/24

    Does Control Erode Trust?

    Today’s guest, Tina Øllgaard Bentzen, a researcher at Roskilde University in Denmark, explores the nuanced relationship between trust and control. Specializing in trust-based management, Tina challenges the assumption that control erodes trust. Instead, she explains how thoughtfully designed control systems can coexist with trust, fostering innovation, collaboration, and accountability. Drawing on Scandinavian public organizations, Tina highlights how trust-based management shifts the focus from rigid oversight to empowering employees through autonomy and intrinsic motivation. Tina describes trust as a "magic concept"—a powerful yet abstract idea driving organizational change. By using trust as a framework to critically evaluate and reshape control systems, organizations across Denmark and Scandinavia have developed approaches that enhance trust rather than erode it. For instance, Danish municipalities have replaced rigid purchaser-provider models with collaborative frameworks that engage employees and improve outcomes. A central theme of the conversation is whether granting more autonomy weakens control or strengthens trust. Tina argues that autonomy, when paired with accountability and co-created control systems, can reinforce trust. However, she acknowledges the challenges, particularly for employees unaccustomed to navigating greater freedom. Leaders must actively address trust breaches and provide support to create an environment where trust and control complement one another. Looking to the future, Tina discusses how global challenges like fiscal pressures and workforce retention are shaping trust-based reforms. She highlights examples from the COVID-19 crisis, where granting trust during uncertainty spurred innovative solutions, such as Denmark’s outdoor teaching and online schooling.

    17 分钟
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Trust is the invisible force that shapes our world, and at TrustTalk, we're committed to exploring its many dimensions. Join us as we engage with thought leaders from all walks of life to discuss the role of trust in every aspect of our world. From personal relationships to business, technology, society, and beyond, we explore the wonders of this essential human emotion. It's a journey you won't want to miss.

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