Two steps for creating an award-winning service desk (Ep. 47)

How did one manufacturing client’s focus on employee experience lead to $5 million in savings while advancing environmental sustainability goals? Patrycja Sobera, vice president of global delivery for Digital Workplace Solutions (DWS), closes out the Digital Workplace Deep Dive podcast for the year by divulging how she’s built a service delivery team that consistently provides exceptional client outcomes, stacks up industry awards and has fun in the process. She reveals:

• Why proactive, predictive support is the only path forward for IT service delivery
• How to eliminate silos and inefficiencies like “ticket ping pong” and embrace a holistic service delivery model
• Why many companies fail to realize ROI and achieve real business impact despite robust data analysis capabilities
• How employee experience, empowerment and enablement result in better customer experiences