39 episodes

You're listening to Ungated Conversations.

This is a show for revenue leaders who want to generate high quality leads, close more deals and retain customers — all at a lower cost.

We'll talk about how you can do just that by delivering conversational experiences at scale with the help of AI.

If you're looking to elevate your interactions with leads and customers by turning every day conversations into revenue-driving outcomes, the real life experiences and insights you're about to hear will surely help you excel in your journey.

Ungated Conversations Landbot

    • Business
    • 5.0 • 21 Ratings

You're listening to Ungated Conversations.

This is a show for revenue leaders who want to generate high quality leads, close more deals and retain customers — all at a lower cost.

We'll talk about how you can do just that by delivering conversational experiences at scale with the help of AI.

If you're looking to elevate your interactions with leads and customers by turning every day conversations into revenue-driving outcomes, the real life experiences and insights you're about to hear will surely help you excel in your journey.

    Up to Speed: AI’s Role in Onboarding Sales Reps with Mafalda Johannsen

    Up to Speed: AI’s Role in Onboarding Sales Reps with Mafalda Johannsen

    This week, hosts Rachel Ann Kreis and Jiaqi Pan are joined by Mafalda Johannsen, Director of Growth at WonderWay, who shares how AI is streamlining the onboarding process for new sales reps. Mafalda provides sharp insights on AI-driven coaching and prospecting tools—which not only save time for sales leaders but also automate key tasks, along the way improving efficiency and performance, preventing SDR burnout, and ensuring a supportive, productive work environment.

    Join us as we discuss:How AI coaches tackle key sales management challengesInnovative hiring methods to evaluate candidates' critical thinking and receptiveness to feedbackThe crucial role of documenting business processes for scalability and sustained successThe pitfalls of relying exclusively on AI-generated marketing content

    • 1 hr 6 min
    AI Object!: Using AI in Objection Handling and Sales Training with Andrew Leshak

    AI Object!: Using AI in Objection Handling and Sales Training with Andrew Leshak

    On this week’s episode, Jiagi Pan and Rachel Ann Kreis talk with Andrew Leshak, Head of Commercial Solutions at Sapient Industries and Founder at Samme, about integrating AI into objecting handling and sales team training. Andrew also shares his thoughts on how organizations with limited budgets can better generate leads and increase revenue, as well as finding and targeting ideal customers.

    Join us as we discuss:
    The use of AI for simulating customer interactions, and providing immersive training experiencesCreating customized chatbots for different clients and the challenges it presentsHow using AI FAQ bots in objection handling impacts the sales process and lowers manager stress levelsLevering objections into a database for sales leaders to study and help their teams manage more effectively.

    • 54 min
    Tomorrow’s Conversations: ChatGPT-4o and the Future of AI with Hans van Dam

    Tomorrow’s Conversations: ChatGPT-4o and the Future of AI with Hans van Dam

    This week, hosts Rachel Ann Kreis and Jiaqi Pan speak with Hans van Dam, CEO of the Conversation Design Institute. Hans weighs in on current topics and developments in the world of conversational AI—such as the recent advent of ChatGPT-4o. Hans, Rachel, and Jiaqi also outline some critical aspects of designing simple yet effective chatbots, with an emphasis on the necessity of clear problem-solving and frictionless functionality.

    Join us as we discuss:The best times to ask for user feedback in AI chatbot interactionsHow human behavioral models can be used when designing effective AI chatbots when it comes to motivation, ability, and promptsThe role of user expectation in successful conversational AI interactionsQuality control and risk mitigation when implementing AI in high-impact customer interaction scenarios

    • 56 min
    Putting an AI in Team: Collaboration and Client Management with Alvaro Tejido

    Putting an AI in Team: Collaboration and Client Management with Alvaro Tejido

    This week, co-hosts Jiaqi Pan and Rachel Ann Kreis speak with Alvaro Tejido, Sales Manager for Southern Europe & UKI at Pleo. Alvaro shares his insights on AI’s potential in transforming sales and organizational processes—with particular attention to cultivating and sustaining a focus on the entire client life cycle and empowering customer success teams to do what they do best.

    Join us as we discuss:
    Effective division of responsibilities between account executives and customer success teamsThe importance of hiring coachable candidates who naturally fit the company’s cultureHow to handle errors in AI—and what reasonable expectations for the tech should look likeAdvantages and potential challenges of implementing AI-driven self-service onboarding processes

    • 59 min
    Experimentation Excellence: AI Product Development with Isa Garate

    Experimentation Excellence: AI Product Development with Isa Garate

    On today’s episode, hosts Rachel Ann Kreis and Jiaqi Pan are joined by Isa Garate, VP of Product at Landbot. Isa has harnessed her years of experience in product management and strategy to drive major experimentation and growth at Landbot—and she shares plenty of insights and explanations of use cases for integrating AI into sales processes.

    Join us as we discuss:
    How AI can help personalize and optimize the customer onboarding processThe role of qualitative and quantitative metrics in developing and refining AI technologiesWhy creating a culture of experimentation is so crucial for delivering helpful products and services to all manner of customers

    • 43 min
    QualifAId Sales Meetings: Maximizing Sales Success with Alan Ruchtein

    QualifAId Sales Meetings: Maximizing Sales Success with Alan Ruchtein

    This week, co-hosts Rachel Ann Kreis, Jiaqi Pan, and Cris Villar are joined by Alan Ruchtein, Founder of The Startup Effect and former Sales Manager at Landbot. Alan shares his insights and tips on all things outbound sales and AI-enchanged discovery processes, with a particular focus on developing systems that allow sellers to address both their customers’ problems and the underlying causes of those problems.

    Join us as we discuss:How AI can enhance the preparation process for meetings and discovery callsEssential KPIs for tracking and measuring success in outbound sales teamsStrategies for managing a high demand for demosUnderstanding your buyer’s emotions and tailing your sales approaches accordingly

    • 1 hr 6 min

Customer Reviews

5.0 out of 5
21 Ratings

21 Ratings

AngelaC5 ,

Congratulations!

Congratulations on the show! Looking forward to more episodes 🥳

Top Podcasts In Business

REAL AF with Andy Frisella
Andy Frisella #100to0
The Ramsey Show
Ramsey Network
PBD Podcast
PBD Podcast
People Magic: How to Build a $1M Community
Mighty Networks & Pod People
The Prof G Pod with Scott Galloway
Vox Media Podcast Network
The Diary Of A CEO with Steven Bartlett
DOAC