Ungated Conversations Landbot

For this season finale of Ungated Conversations, hosts Rachel Ann Kreis and Jiaqi Pan recap some key takeaways from their conversations with this season’s guests, as well as other memorable moments and anecdotes. Jiaqi and Rachel also reflect on the experience of hosting the podcast this season—and they participate in the listener-favorite “AI Rewind” segment in which they recount interesting and exciting ways they’ve been using AI lately.

Join us as we discuss:The importance of small scope, simplicity, and authenticity in AI-powered chatbots.How AI can help revenue leaders streamline pipelines by automating specific stagesThe need for diverse teams in the design and implementation of AIKnowing what’s possible for AI and staying updated on the most recent developments

This week, hosts Rachel Ann Kreis and Jiaqi Pan are joined by Mafalda Johannsen, Director of Growth at WonderWay, who shares how AI is streamlining the onboarding process for new sales reps. Mafalda provides sharp insights on AI-driven coaching and prospecting tools—which not only save time for sales leaders but also automate key tasks, along the way improving efficiency and performance, preventing SDR burnout, and ensuring a supportive, productive work environment.

Join us as we discuss:How AI coaches tackle key sales management challengesInnovative hiring methods to evaluate candidates' critical thinking and receptiveness to feedbackThe crucial role of documenting business processes for scalability and sustained successThe pitfalls of relying exclusively on AI-generated marketing content

On this week’s episode, Jiagi Pan and Rachel Ann Kreis talk with Andrew Leshak, Head of Commercial Solutions at Sapient Industries and Founder at Samme, about integrating AI into objecting handling and sales team training. Andrew also shares his thoughts on how organizations with limited budgets can better generate leads and increase revenue, as well as finding and targeting ideal customers.

Join us as we discuss:
The use of AI for simulating customer interactions, and providing immersive training experiencesCreating customized chatbots for different clients and the challenges it presentsHow using AI FAQ bots in objection handling impacts the sales process and lowers manager stress levelsLevering objections into a database for sales leaders to study and help their teams manage more effectively.

This week, hosts Rachel Ann Kreis and Jiaqi Pan speak with Hans van Dam, CEO of the Conversation Design Institute. Hans weighs in on current topics and developments in the world of conversational AI—such as the recent advent of ChatGPT-4o. Hans, Rachel, and Jiaqi also outline some critical aspects of designing simple yet effective chatbots, with an emphasis on the necessity of clear problem-solving and frictionless functionality.

Join us as we discuss:The best times to ask for user feedback in AI chatbot interactionsHow human behavioral models can be used when designing effective AI chatbots when it comes to motivation, ability, and promptsThe role of user expectation in successful conversational AI interactionsQuality control and risk mitigation when implementing AI in high-impact customer interaction scenarios

This week, co-hosts Jiaqi Pan and Rachel Ann Kreis speak with Alvaro Tejido, Sales Manager for Southern Europe & UKI at Pleo. Alvaro shares his insights on AI’s potential in transforming sales and organizational processes—with particular attention to cultivating and sustaining a focus on the entire client life cycle and empowering customer success teams to do what they do best.

Join us as we discuss:
Effective division of responsibilities between account executives and customer success teamsThe importance of hiring coachable candidates who naturally fit the company’s cultureHow to handle errors in AI—and what reasonable expectations for the tech should look likeAdvantages and potential challenges of implementing AI-driven self-service onboarding processes

On today’s episode, hosts Rachel Ann Kreis and Jiaqi Pan are joined by Isa Garate, VP of Product at Landbot. Isa has harnessed her years of experience in product management and strategy to drive major experimentation and growth at Landbot—and she shares plenty of insights and explanations of use cases for integrating AI into sales processes.

Join us as we discuss:
How AI can help personalize and optimize the customer onboarding processThe role of qualitative and quantitative metrics in developing and refining AI technologiesWhy creating a culture of experimentation is so crucial for delivering helpful products and services to all manner of customers