User Experience with David Tsai

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What is User Experience and why is it important to us as Admin and Devs? 

Show Overview 0:00 I give up! 1:31 Introduction 2:31 Joke 3:36 David Tsai User Experience Lead for IdeaExchange at Salesforce 4:42 What is User Experience 5:35 Difference between End User and Customer 9:40 A storied difference to solving problems. Story-driven problem statements 15:00 Salesforce Relationship design 23:50 The User Experience journey for Prioritization on the IdeaExchange 39:43 Continuous improvement 49:25 Outro 51:20 Post Outro Book recommendations

• Competing Against Luck

Links in This Show

• Relationships by Design - Salesforce

• Better Build with Ux Trailhead
• App Design and Prototyping Trailhead

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