The Uncharted Veterinary Podcast

Uncharted Veterinary Community
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The Uncharted Veterinary Podcast

The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don't get discussed. We'll cover topics like how to manage workplace conflict, take exceptional care of pets and people, convince pet owners to follow your advice, have difficult money conversations, survive toxic co-workers and much more. If you want to up your communication, efficiency, management, or marketing skills so you can get more success and enjoyment from your career, then this is the podcast for you!

  1. قبل ٤ أيام

    318 - How Did You Get From Tech to Manager?

    We've got a new office manager who's wondering, what education do I need now that I'm here? Veterinary medicine is a field of lifelong learning, and career paths can zig and zag in unexpected ways. In this episode of the Uncharted Veterinary Podcast, Stephanie Goss is joined by the dynamic Alyssa Mages, CVT, to discuss the many paths to leadership in the veterinary profession. Alyssa shares her inspiring journey, from marine biologist to veterinary technician to entrepreneur, highlighting the importance of continuous learning, mentorship, and embracing opportunities.Alyssa's unique path highlights the many ways veterinary technicians can leverage their clinical skills and experience to step into leadership roles. She emphasizes the importance of seeking out formal and informal learning opportunities, both within and outside of veterinary medicine. Additionally, Alyssa discusses the value of self-advocacy, vulnerability, and building a strong support network.This episode offers valuable insights for veterinary technicians aspiring to leadership positions and provides practical advice on navigating the transition. Alyssa's story is a testament to the diverse career paths available in veterinary medicine and the importance of continuous learning and self-advocacy. If you're a veterinary professional looking to grow and develop your leadership skills, this episode offers valuable insights and inspiration. Let’s get into this episode!Unlock Success with an Uncharted Membership!As an Uncharted Member, you can consult colleagues on pressing issues, join free workshops like creating pay scales, and enroll your team leads in specialized summits. The Uncharted Veterinary Conference and Community has empowered veterinary professionals worldwide with essential leadership and communication skills. Our programs cover business strategy, conflict resolution, leadership, and culture management, ensuring impactful changes in your practice. Join our supportive, solution-driven community and transform your practice today! Get started at https://unchartedvet.com/membership (https://unchartedvet.com/membership).Elevate Your Leadership at the Practice Manager Summit 2025! (http://unchartedvet.com/managers)Join us on February 19, 2025, for a day packed with actionable insights to transform your management skills. With sessions like "Coaching a Struggling Team Member" by Amy Newfield and workshops on financial conversations, COGS, and defining your role, this event is designed to empower veterinary practice managers. Registration opens December 11, 2024—just $99 for members and $149 for non-members. Don’t miss this opportunity to grow your leadership toolkit and connect with peers. Register now and step into 2025 ready to lead!Upcoming events: unchartedvet.com/upcoming-events/ (https://unchartedvet.com/upcoming-events/)All Links: linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

    ١ س ٢ د

  2. ٣ جمادى الآخرة

    317 - What Do We Do When We Are TOO Slow?

    How do you get your team excited for the mundane, downtime tasks? In this episode of the Uncharted Podcast, Dr. Andy Roark and Stephanie Goss tackle a question from a veterinary practice experiencing a slowdown in appointments. Together they discuss the challenges of managing a veterinary team when business is slow, including maintaining team morale and motivation. They emphasize the importance of accepting the reality of the situation, adapting to change, and focusing on the practice's mission and purpose. If your veterinary practice is experiencing a slowdown, this episode offers valuable insights and actionable steps to help you navigate this challenge. Let's get into this episode!Boost Your Veterinary Leadership Skills! Looking to strengthen your leadership team and take your practice to the next level? Say hello to the Leadership Essentials Certificate—an engaging, on-demand program crafted just for veterinary leaders like you. With 8 CE hours packed into this course, you’ll gain practical tools to create a collaborative, high-performing team environment. Best of all, Uncharted members get it included in their membership! Whether you’re a practice owner, manager, or team lead, this is your chance to level up your leadership game and build a thriving practice. Don’t wait—start your journey today: https://unchartedvet.com/certificates/ (https://unchartedvet.com/certificates/)Coming Soon: Uncharted’s Conflict Resolution Certificate! When drama strikes at your practice (hello, front vs. back clashes!), how does your team handle it? Conflict is inevitable—but with the right tools, it doesn’t have to be destructive. That’s why Uncharted is launching a brand-new Conflict Resolution Certificate! This program isn’t about dumping every issue on managers—it’s about empowering everyone on your team to navigate tricky conversations with confidence and positivity. Build better connections, foster teamwork, and transform conflict into growth opportunities. Curious? Head to www.unchartedvet.com/conflict (http://www.unchartedvet.com/conflict) to sign up for updates and be the first to know when it drops.Upcoming events: unchartedvet.com/upcoming-events/ (https://unchartedvet.com/upcoming-events/)All Links: linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

    ٤٧ من الدقائق

  3. ٢٥ جمادى الأولى

    316 - Is the Chaos of Practice Ownership Just Part of the Job?

    Do you feel overwhelmed by the challenges of running a successful veterinary practice? You're not alone. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark talks with Rhys Giannarelli, a dedicated practice owner who runs two thriving veterinary clinics. Rhys shares his inspiring story of overcoming common obstacles like operational inefficiencies, team disengagement, and financial pressures. He'll reveal the practical strategies he's used to transform his clinics into models of success, offering actionable insights for veterinary practice owners and managers. Whether you're just starting out or looking to take your practice to the next level, this episode is packed with valuable takeaways. Tune in and discover how you can create a thriving veterinary practice that delivers exceptional care to your patients and fuels your passion for animal health. This episode is brought to you ad-free by Innovative Veterinary Management Solutions.Exclusive Offer from Rhys Giannarelli & Innovative Veterinary Management Solutions! Ready to elevate your veterinary practice? Rhys Giannarelli, founder of Innovative Veterinary Management Solutions, is here to help! If you're a practice owner who feels more like a business operator than a true business owner, or you find yourself constantly working in your business instead of on it, Rhys' system is exactly what you need. His 4-day workshop will help bring your vision to life, align your team, and get everyone on board with your long-term goals. With expertise across business strategy, leadership, and practice management, Rhys provides tailored support to meet your unique challenges. As a special offer for our listeners, enjoy a $500 discount when you connect through the show! Visit www.IVMSolutions.org (http://www.ivmsolutions.org/) to learn more and reach out to Rhys on LinkedIn at Innovative Veterinary Management Solutions. Rhys is always open to chat—whether it’s about practice growth or even a friendly conversation with your pet. Start your journey to a better practice today!Upcoming events: unchartedvet.com/upcoming-events/ (https://unchartedvet.com/upcoming-events/)All Links: linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

    ٣٤ من الدقائق

  4. ١٨ جمادى الأولى

    315 - The New Hire Hurricane Just Hit

    Uh-oh, that new hire that seemed like a dream on paper turned out to be a bit of a nightmare in person! This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive deep into a relatable leadership challenge: what to do when a new team member isn't working out. They explore the importance of setting clear expectations, involving the team in the onboarding process, and providing constructive feedback. It's all about finding that balance between compassion and accountability, ensuring everyone gets a fair chance while maintaining a safe and positive work environment. Let's get into this episode!Build a Stronger Leadership Team!Ready to unlock new potential in your veterinary team? The Leadership Essentials Certificate offers a comprehensive on-demand program designed for veterinary leaders, featuring 8 hours of CE. This certificate program equips you and your team with the tools to create a high-performing, collaborative environment. For Uncharted members, it’s included in your membership, making now an ideal time to dive in and grow together! Whether you're a practice owner or team lead, elevate your practice's leadership game today. Start shaping a thriving future here: https://unchartedvet.com/certificates/Get Ready for Uncharted’s New Conflict Resolution Certificate!How do you teach your team to handle conflict? How do they talk through the tough stuff—the tiffs, the beefs, the classic front vs. back friction? This is one of the biggest questions we get asked, and after years of hard work, the Uncharted team is excited to bring you a brand-new certificate in the foundations of conflict resolution. This isn’t about managers solving every problem; it’s about empowering every team member to approach conflict in a healthy, productive way. Get ready to help your team build stronger connections, communicate confidently, and lean into positive conflict. We can’t spill all the beans yet, but head over to www.unchartedvet.com/conflict to sign up for updates. Be the first to know when it launches!Upcoming events: unchartedvet.com/upcoming-events/All Links: linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

    ٥٣ من الدقائق
  5. Is Selling To Corporate My Only Option?

    ١١ جمادى الأولى

    Is Selling To Corporate My Only Option?

    In this episode of the Uncharted Veterinary Podcast, Stephanie Goss and guest Bret Halishak discuss the challenges solo veterinary practice owners face when considering their exit strategy, and how to position their practice for future success. Bret provides valuable insights on maximizing practice value, operational efficiency, and the importance of team development. He emphasizes the need for practice owners to understand their financials, leverage their team's skills, and build a strong practice brand that is not solely reliant on the owner. By implementing these strategies, practice owners can create a sustainable and attractive business, ensuring a successful transition and preserving the legacy of their independent practice. Bret Halishak is a practice broker with Total Practice Solutions Group, specializing in helping veterinary practice owners in the Great Lakes region navigate the complexities of selling their practice. With a background in practice management and a deep understanding of the veterinary industry, Bret is passionate about helping practice owners achieve their financial goals and find the right buyer for their practice.

    ٥٦ من الدقائق
  6. 313 - When Asking 'Do You Want To Go Home ' Hurts More Than It Helps

    ٤ جمادى الأولى

    313 - When Asking 'Do You Want To Go Home ' Hurts More Than It Helps

    When the clinic schedule looks light, should the practice owner send techs home to save costs—even if it means stretching the remaining team thin? In this episode of The Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive into a manager’s dilemma: balancing payroll concerns with patient care and staff morale. They share actionable steps for addressing these staffing challenges head-on, including how to communicate with leadership, gather input from the team, and propose solutions that keep the clinic running smoothly. This is a must-listen for veterinarians, practice managers, technicians, and the whole veterinary team looking to tackle real-world workflow issues and support their clinic’s success. Let’s get into this episode!

    ٤٤ من الدقائق
  7. 312 - My Practice Owner Spends Too Much Money

    ٢٧ ربيع الآخر

    312 - My Practice Owner Spends Too Much Money

    Ever felt caught in the middle when it comes to practice finances? A practice manager wrote in, sharing their frustration with an owner who regularly draws large amounts of money from the business—leaving the practice struggling to cover bills and payroll. In this episode of the Uncharted Veterinary Podcast, Practice Management Super Nerd, Stephanie Goss and guest Dr. Sue Sayles dive into the tricky dynamics of managing practice finances when the owner’s withdrawals disrupt cash flow and this practice manager's morale. With 23 years of practice ownership under her belt, Dr. Sue has seen it all. She started out as a mixed-animal practitioner, then built a thriving small animal practice, growing it from $300k in revenue to over $2 million. She knows firsthand the challenges of balancing financial needs with business growth, and today she’s passionate about helping other practice owners and managers navigate these waters. Stephanie and Sue share actionable insights on how to structure tough financial conversations, establish trust, and support the owner’s goals while keeping the practice afloat. They discuss ways to approach sensitive topics, build financial systems that work for both parties, and ultimately foster a practice environment that supports everyone’s success—even when priorities don’t always align. If you’re looking to navigate the rough seas of practice finances and improve team morale, this episode is for you. Let’s get into this episode!

    ٥٠ من الدقائق
  8. 311 - Do I Want To Know Why They Are Calling Out

    ٢٠ ربيع الآخر

    311 - Do I Want To Know Why They Are Calling Out

    A practice manager struggles with managing a PTO policy that leads to team members overusing their time off early in the year. In this episode of the Uncharted Podcast, Dr. Andy Roark and practice management super nerd, Stephanie Goss help a practice manager having a hard time balancing their team's use of paid time off (PTO). The manager explains that they simplified PTO, lumping sick days and vacation time together to give their staff more autonomy. However, it’s backfired, leaving them frustrated as team members are either taking too much time off or asking for guidance on whether they should come in sick. Andy and Stephanie offer practical advice on how to set clear guidelines while maintaining a positive culture, how to establish boundaries without micromanaging, and how to approach the situation without becoming the "PTO villain." Let’s get into this episode!

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The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don't get discussed. We'll cover topics like how to manage workplace conflict, take exceptional care of pets and people, convince pet owners to follow your advice, have difficult money conversations, survive toxic co-workers and much more. If you want to up your communication, efficiency, management, or marketing skills so you can get more success and enjoyment from your career, then this is the podcast for you!

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    The Uncharted Veterinary Podcast

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