UX Design In The Deep End UX Design in the Deep End

Welcome to the “UX Design in the Deep End” podcast, this is Chuck LoCascio.
 

One of the reasons why I’ve been successful in UX design is being able to dive deep
into complex subjects. These conversations go deep. With this podcast one of my goals
is to explore new depths in conversations with inspirational UX Designers in the field.
 

Today we are here to talk about Accessibility in UX Design. This is our first podcast
episode and what a great topic to start with. I’d like to begin by saying that accessible
design makes for better design. It is more inclusive, good for business and is much
more usable for very large sets of people.
 

More often than not, when speaking to other designers on this topic, I’ll usually hear
something like, “The fonts and colors pass accessibility.” Although this is a great start,
there is a whole world here that goes far beyond that.
 

Today, I am excited to introduce Kyle Esguerra. Kyle is a Product/UX Designer at
iShares by BlackRock coming up on 4 years in September? I see on your linkedin
profile subline you have your title as UX / Product Design & Accessibility? Very cool, I
like that beard by the way! So I have had the good fortune of working with you at
iShares, and man did we have some good days in the office partnering together, solving
UX challenges for the end user, and delivering on accessibility.
    

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Welcome to the “UX Design in the Deep End” podcast, this is Chuck LoCascio.
 

Chuck here, what does it mean to create a user experience for a conversational AI that
is more than just a simple Q&A, FAQ look up tool? How often have you heard, “Sorry I
didn't understand, please try again.” Please try again, please try again.
 

How many of you have been trapped in a call tree before? When you press zero, which
we all do, the set of options are repeated with no way out but to hang up the call. How
frustrating is that user experience? What if you could interact with a conversational AI
the same way you would interact with a human? And what considerations need to be
made in order to make that possible?
 

With me today is Mohamad Nasr-Azadani, who is a principal data scientist at Accenture
Labs. Mohamad has a postdoctoral degree from UC Santa Barbara on gravitational
currents occurring in the submarine and atmospheric environments.
 

In your own words Mohamad, I recall you saying you became a champion of UX after
working together? Which is something that is really special to hear. When we talk about
this subject, I think one of the key “Aha moments” that you uncovered is really this vast
delta between UX Designers and Data Scientists, and in some business organizations
there aren’t many opportunities to work together.



This is before ChatGPT days, Mohamad and I worked together on AI Chat Solutions in 2019.
 

For those new designers listening I hope there are some key takeaways in how (UX
Designers and Data Scientists) can collaborate to create truly meaningful experiences
for the end user.
    

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Welcome to the “UX Design in the Deep End” podcast, this is Chuck LoCascio.
 

What does it take to bring a product to market? The journey of 0 to 1 product creation
isn’t without its ups and downs. The highs are very high, and the lows can be very low.
This roller coaster ride may be what keeps passionate entrepreneurs and founders in it
for the long haul to build something truly special for the end user.
 

My guest today is Kapil Kanugo, he is currently leading AI at Accenture. Kapil has been
responsible for delivering pioneering technology solutions to revolutionize how our
Fortune 500 clients run their business. Kapil received his masters in Computer
Engineering from Stonybrook university, and graduated from Stanford University with a
focus on entrepreneurship and business planning. You are also a 40 under 40 is that
right?
 

Kapil, you were my first technology manager that I reported to at Accenture that truly
shaped my broader philosophy on design and technology. I thank you for that, and I
thank you for including me in so many technology sessions, you never told me I wasn’t
smart enough for a conversation in a room, and I always felt empowered to stay
engaged and ask questions.
 

That sort of environment you established allowed me to explore areas conceptually that
pushed boundaries with the support of a strong technology team behind me. I am
honored to call you my friend and have you on the show.
    

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