We F****d Up...and made our customer feel like a dumbass | Episode 8

Have you ever done the exact same training? Twice? For a customer who couldn't understand the software? And made her cry because YOU couldn't understand why she wasn't getting it?

...no?  Well, then you haven't quite fucked up like we have.

In this episode, we help you *remember* that no two customers, and no two trainee, are the same:

00:00:00 - The Facebook moms generation

00:01:18 - Defining change management challenges

00:02:45 - The pitfalls of lacking product expertise

00:05:41 - Navigating difficult customer onboarding

00:11:54 - Tailoring training to different generations

00:13:36 - Gen Z’s confidence backfires in onboarding

00:16:18 - Tips for managing successful product adoption

00:20:32 - Don’t be afraid to ask the tough questions

00:21:38 - Pro tip: just ask why

And hey, we want to hear from you! What topics do you want us to tackle next? Reach out and let us know. Remember, we’re here to share how We Fucked Up So You Don’t Have To.

Reach out to Melanie: https://www.linkedin.com/in/melanie-faye/

Reach out to Stino: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/

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