What is Digital Banking? An Inside Look at a Modern Call Center

With the constant advancement in technology, digital banking is the way many people choose to handle their finances, and at Leaders, we are a digital first credit union. On this episode of Pocket Change Podcast, we talk to Latoya Ingram, Director of E-Branch Operations at Leaders, to hear how the call center is always staying ahead of what you need.

1:12-1:36 - About Latoya

1:38-1:56 - Digital banking at Leaders

2:01-2:41 - What does the E-Branch do?

4:16-6:17 - The importance of our members and their needs

6:27-7:27 - Why is the E-Branch called "the Gym?"

7:37-8:23 - Culture of the E-Branch

You can check out all the digital banking Leaders has to offer through our website or in our app https://www.leaderscu.com/online-banking. You can also give our E-Branch a call at 731.664.1784.

Pocket Change Podcast is presented by Leaders Credit Union. Learn more at leaderscu.com.