What To Say & What To Send In Property Management

Lee Woodward
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Welcome to What to Say & What to Send in Property Management, the essential podcast for career-driven property managers in the real estate industry. Join hosts Lee Woodward and Nathan Pensini as they explore the challenges and opportunities faced by property management professionals.Each month, we tackle key industry topics that matter most to you. Through insightful interviews with experienced practitioners, we deliver practical solutions and actionable advice on what to say and send in your day-to-day operations. We aim to equip you with hands-on skills and knowledge that you can immediately implement.Whether you’re just starting or looking to sharpen your expertise, this podcast serves as a fundamental resource designed for property managers at the street level. Tune in for a transformative audio-learning experience that will empower you to excel in your caree

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  1. 05 Battling the Mould Monster

    7월 3일

    05 Battling the Mould Monster

    Mould in rental properties presents significant challenges for property managers, requiring collaborative solutions between landlords and tenants to effectively manage and prevent infestations. We explore eco-friendly treatment options with Dean O'Neil from National Mould Services, who shares insights on natural products that are safe for people with asthma, allergies, and pets while effectively eliminating mould. • Complete Property Management Day in Sydney attracted 84 industry professionals from newcomers to 20-year veterans • Many sales-focused principals are experiencing "lightning moments" when realising property management is their most valuable business asset • Mould can appear in any property, regardless of age, even brand-new apartments • Prevention requires tenant actions (ventilation, using exhaust fans) and landlord provisions (insulation, ceiling fans) • Natural mould control products offer safer alternatives to harsh chemicals and bleaches • Preventive treatment costs approximately $195 for a standard property • Some agencies now incorporate mould prevention into tenancy agreements or welcome packs • Products can also be used for air conditioning systems, vehicles, and commercial properties For more information or to purchase natural mould control products, visit nationalmouldservices.com.au or call 1300 175 642. Supporting Partners Detector Inspector Ensure compliance and safety with Detector Inspector–Australia’s leading provider of smoke alarm, gas, and electrical safety services for rental properties. Trusted by property managers and landlords, they help keep homes safe and up to standard. Connectnow Make moving seamless with Connectnow—the stress-free service that helps tenants and homeowners set up electricity, gas, internet, and other utilities in just one step. Skip the hassle and get connected quickly at connectnow.com.au. Discover more: Next Events The Complete Property Management Day

    17분
  2. 04 Mastering Compliance - Max Gilmour

    6월 5일

    04 Mastering Compliance - Max Gilmour

    Compliance in property management isn't just a box-ticking exercise but a critical responsibility with serious consequences if neglected. Nathan Pensini and Lee Woodward discuss the essentials of staying compliant and how modern technology transforms this crucial aspect of property management. Max Gilmour, Detector Inspector, shares valuable knowledge.  • Comprehensive documentation of all interactions is non-negotiable for tribunal situations • Text messages offer higher response rates than emails for tenant and landlord communications • Centralised communication through software systems ensures traceability even when staff changes • Compliance extends beyond smoke alarms to include gas, electrical, water efficiency, corded blinds and safety switches • Max Gilmour from Detector Inspector explains how their platform automates compliance management • Technology can identify compliance gaps across portfolios and manage landlord opt-ins/opt-outs • Automated integrations with property management software reduce administrative workload • Former property managers serving as account managers provide expertise and understanding • Staying current with evolving legislation across different states requires business maturity • Digital audit trails provide crucial protection if compliance issues arise Supporting Partners Detector Inspector Ensure compliance and safety with Detector Inspector–Australia’s leading provider of smoke alarm, gas, and electrical safety services for rental properties. Trusted by property managers and landlords, they help keep homes safe and up to standard. Connectnow Make moving seamless with Connectnow—the stress-free service that helps tenants and homeowners set up electricity, gas, internet, and other utilities in just one step. Skip the hassle and get connected quickly at connectnow.com.au. Discover more: Next Events The Complete Property Management Day

    25분
  3. 03 The Secret Link Between Outgoing and Ingoing Inspections

    5월 1일

    03 The Secret Link Between Outgoing and Ingoing Inspections

    What do property managers really need to succeed? After calling nearly every registrant for the upcoming Complete Property Management Day, we've uncovered the most pressing challenges facing professionals across Australia and New Zealand. This deep dive into the modern property management landscape reveals surprising insights about what matters most. Managing challenging conversations tops the list of concerns, particularly when dealing with combative landlords. The days of confrontational approaches are over - successful property managers now focus on understanding client perspectives while protecting staff wellbeing. As one principal shared, they willingly gave away 30 managements last year rather than subject their property managers to toxic client relationships. This philosophy that "not all business is good business" represents a fundamental shift in how agencies approach client retention. Structure for growth emerged as another crucial focus, with "new business is everyone's business" becoming the mantra of thriving agencies. Property managers are constantly demonstrating their value through everyday service delivery - essentially pitching without pitching. We explore how understanding what was promised during business development helps property managers deliver consistently, creating alignment that builds trust and drives organic growth. The podcast concludes with practical guidance on perfecting the property turnover process - revealing the critical link between outgoing and ingoing inspections. This step-by-step approach includes inviting vacating tenants to final inspections, clearly documenting findings, maintaining communication throughout, and giving tenants options regarding repairs and bond returns. We also discuss the growing trend of offering professional cleaning and maintenance services to departing tenants, potentially saving them money while ensuring properties meet standards for incoming tenants. Whether you're managing five properties or five thousand, these insights will transform how you approach your daily operations and build a more sustainable business. Supporting Partners Detector Inspector Ensure compliance and safety with Detector Inspector–Australia’s leading provider of smoke alarm, gas, and electrical safety services for rental properties. Trusted by property managers and landlords, they help keep homes safe and up to standard. Connectnow Make moving seamless with Connectnow—the stress-free service that helps tenants and homeowners set up electricity, gas, internet, and other utilities in just one step. Skip the hassle and get connected quickly at connectnow.com.au. Discover more: Next Events The Complete Property Management Day

    12분
  4. 02 The Value Of Renovations

    4월 3일

    02 The Value Of Renovations

    Welcome back to another episode of our property management podcast! Join Nathan as he chats with the insightful Corissa Sorbello from Refurb to Invest. Corissa shares her expertise on strategic renovations to help landlords maximize rental income and build equity. With over 12 years of experience, she reveals the importance of understanding a landlord's goals and the potential of their properties. In this episode, they discuss the challenges property managers face in coordinating renovations and how Corissa's approach fills the gaps in property management. From assessing the right level of renovation to enhancing property appeal for tenants, they explore how to unlock hidden potential in rental properties.  Tune in as they uncover the secrets to effective property investment planning and the benefits of collaboration between property managers and renovation specialists. This conversation is packed with valuable insights for landlords and property managers, ensuring everyone walks away with actionable strategies to enhance their real estate portfolios.  Supporting Partners Detector Inspector Ensure compliance and safety with Detector Inspector–Australia’s leading provider of smoke alarm, gas, and electrical safety services for rental properties. Trusted by property managers and landlords, they help keep homes safe and up to standard. Connectnow Make moving seamless with Connectnow—the stress-free service that helps tenants and homeowners set up electricity, gas, internet, and other utilities in just one step. Skip the hassle and get connected quickly at connectnow.com.au. Discover more: Next Events The Complete Property Management Day

    19분
  5. 01 Arrears Management

    3월 8일

    01 Arrears Management

    Episode 1: What to Say & What to Send in Property Management  In this inaugural episode of "What to Say & What to Send in Property Management," hosts Lee Woodward and Nathan Pensini dive into the essential skills and tools needed for effective property management communication. Lee introduces Nathan, who recently joined Lee Woodward Training Systems and Services after serving as a Director of Property Management. The episode emphasizes the importance of gaining visibility, generating new business, and maintaining compliance while managing properties effectively. Nathan shares insights on what to say and send during critical interactions, particularly in handling arrears. He discusses the value of discovery calls, how to approach difficult conversations with tenants and the importance of documentation and follow-up communication. As the episode wraps up, Lee and Nathan highlight the significance of clarity and mutual expectations in property management processes. Listeners can look forward to insights on technology developments in property management and an upcoming guest property manager in future episodes. Join Lee and Nathan as they embark on this journey to empower property managers with the knowledge and skills they need to excel in their roles. Supporting Partners Detector Inspector Ensure compliance and safety with Detector Inspector–Australia’s leading provider of smoke alarm, gas, and electrical safety services for rental properties. Trusted by property managers and landlords, they help keep homes safe and up to standard. Connectnow Make moving seamless with Connectnow—the stress-free service that helps tenants and homeowners set up electricity, gas, internet, and other utilities in just one step. Skip the hassle and get connected quickly at connectnow.com.au. Discover more: Next Events The Complete Property Management Day

    13분
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Welcome to What to Say & What to Send in Property Management, the essential podcast for career-driven property managers in the real estate industry. Join hosts Lee Woodward and Nathan Pensini as they explore the challenges and opportunities faced by property management professionals.Each month, we tackle key industry topics that matter most to you. Through insightful interviews with experienced practitioners, we deliver practical solutions and actionable advice on what to say and send in your day-to-day operations. We aim to equip you with hands-on skills and knowledge that you can immediately implement.Whether you’re just starting or looking to sharpen your expertise, this podcast serves as a fundamental resource designed for property managers at the street level. Tune in for a transformative audio-learning experience that will empower you to excel in your caree

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