When to Upgrade Your Knowledge Management System with Jesse Bourgeault-Trickey, Happeo

“AI makes content creation easier, but curating the right information at the right time is what truly drives success,” says Jesse Bourgeault-Trickey, Global Deployment Manager at Happeo

In this episode of The Content Cocktail Hour, Jesse Bourgeault-Trickey, Global Deployment Manager at Happeo, talks about the challenges and opportunities of knowledge management and intranet systems. Drawing from his extensive experience, Jesse shares why aligning HR, IT, and Ops creates a “three-legged stool” for efficiency, how AI is transforming intranet functionality, and why curation is now more critical than content creation. He also explains the impact of knowledge systems on employee retention and how proactive strategies can help organizations avoid costly inefficiencies.

In this episode, you’ll learn:

1. How AI-powered knowledge engines close content gaps
2. The ROI of self-serve intranets in reducing redundancies
3. Why shared ownership leads to successful intranet adoption

Resources:

Connect with Jonathan on LinkedIn: https://www.linkedin.com/in/jonathan-gandolf/

Check out The Juice HQ: https://www.thejuicehq.com/

Connect with Jesse on LinkedIn: https://www.linkedin.com/in/jessebtrickey/

Learn more about Happeo: https://happeo.com/

Timestamps:

(00:00) Intro

(01:25) The importance of shared ownership in intranet success

(04:10) How AI is transforming knowledge management

(08:45) Proactive vs. reactive approaches to intranet adoption

(12:30) The ROI of reducing redundancy through self-serve systems

(17:20) Creating feedback loops for internal and external insights

(21:40) Curation vs. content overload: Striking the right balance