Retail Remix

Retail TouchPoints

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

  1. 3 NGÀY TRƯỚC · NỘI DUNG TẶNG THÊM

    Deep Dive: How to Tackle Return Fraud Without Losing Customers

    This episode is brought to you by Appriss Retail Product returns are often seen as a necessary evil — but when return fraud enters the mix, things get a lot more costly, and complicated. In this Retail Remix Deep Dive bonus episode — brought to you by Appriss Retail — guest host Adam Blair (Editor, Retail TouchPoints) takes a closer look at how retailers can cut down on fraudulent returns without sacrificing customer experience. Joined by Vishal Patel and Pedro Ramos of Appriss Retail, the conversation covers: Why the scale of returns fraud is rising—and how it’s evolving;The growing tension between consumer expectations and loss prevention efforts;How retailers can adjust return policies without alienating loyal shoppers;Key findings from Appriss Retail’s latest Consumer Returns in the Retail Industry report;Real-world success stories from retailers tackling this issue head-on. If you’re rethinking your return policy or struggling with increasing return rates, this episode offers strategic insights backed by real data. RELATED LINKS: Explore the latest ORC report from Appriss RetailLearn more about Appriss RetailRead more from Retail TouchPointsCatch up on all episodes of Retail Remix ----- Reduce returns, stop abuse and fraud, and protect your bottom line. Visit ApprissRetail.com to learn more.

    28 phút

  2. 6 NGÀY TRƯỚC

    The Experience Equation: What Retailers Need to Get Right

    This episode is brought to you by Commerce. In an age of instant delivery, why are so many consumers still making the trip to the store? In this episode of Retail Remix, host Nicole Silberstein sits down with Melissa Gonzalez, Principal at the design firm MG2, to explore why the in-store experience is still such a powerful tool for connection and conversion.  Melissa shares how she helps clients turn physical retail spaces into strategic assets and digs into new MG2 research that explores the motivations and behaviors of Gen Z — spoiler: they’re showing up to stores with purpose. What you’ll learn: Why grouping all Gen Zers together as one cohort is a myth (there’s are big differences between the older and younger ends of the spectrum);Why inter-departmental communication and modularity in store design are crucial to omnichannel execution;Why co-creation is a must, especially as Gen Z cedes territory to Gen Alpha;Why, even when consumers don’t follow through with higher ideals like sustainability in their purchasing, those values are an opportunity for brands; andExamples of stellar store experiences from Coach, Lego and Nordstrom. RELATED LINKS: Learn more about MG2Related reading: Williamsburg’s the Spot for Third NYC-Area Nordstrom ‘Local’ StoreRelated reading: LEGO’s New NYC Flagship Inspires Customer Creativity, Brick by BrickExplore more insights from Retail TouchPointsCatch up on all episodes of Retail Remix -----How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide.

    35 phút

  3. 18 THG 8

    Inside ThredUp’s Surge: What’s Fueling Resale’s Rise

    This episode is brought to you by Commerce. Resale has officially moved from the margins to the mainstream. As economic pressures push consumers to seek value and sustainability gains steam, resale marketplaces like ThredUp are poised for massive growth. In this episode of Retail Remix, host Nicole Silberstein sits down with Alon Rotem, Chief Strategy Officer at ThredUp, to discuss the company’s impressive recent growth and what it says about the broader retail landscape. They dive into: Why economic headwinds like tariffs and the removal of de minimis have been tailwinds for resale;How ThredUp has finally been able to achieve profitability in the U.S. and what it plans to do with that capital;Why AI advancements are poised to "disproportionately benefit” secondhand retail;Details of the company’s forthcoming peer-to-peer offering;PLUS what everyone gets wrong about lawyers. Whether you’re a retail exec or a resale-curious consumer, this episode breaks down why the resale model is no longer a trend — it’s the future. RELATED LINKS Check out what ThredUp is up toRelated reading: ThredUp Makes Resale Technology Free for All, Plans New Peer-to-Peer OfferingRelated reading: Tariffs, AI, Social Trends Create ‘Powerful New Pathways’ for ResaleRelated reading: ThredUp Nixes Rewards Points as Struggle to ‘Improve Unit Economics’ ContinuesExplore more episodes of Retail Remix -----How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide.

    34 phút

  4. 11 THG 8

    How Primark Is Rewriting the Rules of Value Fashion in the U.S.

    This episode is brought to you by Commerce. If you’ve shopped in Europe, chances are you’ve been to Primark — and if you haven’t, you’ve probably heard someone rave about it. But in the U.S., the value fashion giant is still writing its origin story.  This week, Nicole sits down with Kevin Tulip, President of Primark U.S., to talk about the brand’s expansion across the states, what makes its business model so unique, and how the company is adapting to American consumers — without abandoning its global blueprint. Listen in to learn: How Primark balances its centralized inventory model with regional flexibility;What makes the brand’s no-ecommerce, no-discounting approach work;Why initiatives like repair workshops and sustainable sourcing are priorities — even at a $12 price point; andWhat to expect from the upcoming NYC flagship (Kevin promises it’s going to be “unlike anything else”). RELATED LINKS Explore Primark’s latest store openingsRelated reading: Primark Pens Contract for Penn District NYC FlagshipRelated reading: Primark Aims to Extend Clothing’s Lifecycle by Bringing Repair Workshops to the U.S.Related reading: Inside Primark’s Mecca for All Things Disney and MarvelCatch up on all episodes of Retail Remix -----How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide.

    29 phút

  5. 4 THG 8

    What $24 Billion in Prime Day Spending Tells Us About H2

    This episode is brought to you by Commerce. Prime Day gave us more than just deals — it delivered critical clues about what consumers want now, and what they’ll expect this holiday season. In this episode of Retail Remix, Vivek Pandya, Director at Adobe Digital Insights, joins host Nicole Silberstein to unpack the numbers behind this year’s record-breaking Prime Day performance — and what they signal about consumer behavior heading into the back half of the year. You’ll Learn: How essential goods drove surprise growth during Prime Day and whether those same patterns will repeat during the back-to-school and holiday periods;Why affiliate traffic is outperforming paid search;What the data says about shopper price sensitivity and demand headed into holiday; andThe ways in which generative AI is already impacting how — and where — consumers shop. RELATED LINKS Check out Adobe’s latest retail insightsRelated Reading: Prime Day Again Breaks Sales Records — and Offers Insight into Current Consumer MindsetExplore more consumer behavior coverage from Retail TouchPointsCatch up on all episodes of Retail Remix -----How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide.

    36 phút

  6. 28 THG 7

    What U.S. SMBs Can Learn from Alibaba.com’s Playbook

    This episode is brought to you by Commerce. Alibaba may be known for its massive scale — but at the heart of its U.S. strategy is something much more focused: empowering small businesses. In this episode of Retail Remix, host Nicole Silberstein sits down with Justin Liu, U.S. Country Manager at Alibaba.com, to explore how the global B2B marketplace is helping American entrepreneurs source more efficiently, build more resilient supply chains and take advantage of cross-border opportunities. With experience at Amazon, Meituan and streetwear marketplace Poizon, Justin brings a global lens to today’s most pressing retail topics — from digital discovery to de-risking the sourcing process. Together, they discuss: How global supply chain disruption has changed brands’ sourcing timelines and strategies;How Alibaba is evolving to better serve U.S. small businesses;The company’s strategy for simplifying product discovery and vendor relationships; andThe role of trust, transparency and tech in the future of B2B ecommerce. RELATED LINKS Explore Alibaba.com’s offerings for U.S. small businessesTry out Alibaba’s new AI-powered sourcing platform Accio.com Read more about the Alibaba-Wix partnership on Retail TouchPointsLearn about Alibaba’s efforts to support SMBs, including Olympic athletesListen to more episodes of Retail Remix -----How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide.

    32 phút

  7. 21 THG 7

    True Religion’s Secret to Winning Over Gen Z

    This episode is brought to you by Commerce. True Religion is back — and it’s not just about nostalgia. In this episode of Retail Remix, host Nicole Silberstein sits down with Tina Blake, Creative Director at True Religion to explore the brand’s impressive comeback with Gen Z. Tina shares her approach to evolving True Religion’s design language, building a bolder women’s assortment and leveraging partnerships — from celebrities like Megan Thee Stallion to Latinx brands like Bella Doña — to create moments that resonate with young consumers. They also discuss: How True Religion blends street-level style insights with its heritage brand image;How trend data and cultural cues guide True Religion’s product and creative strategies;The brand’s rapid growth in women’s and its plans to expand the category even further; andWhy authenticity is key to celebrity and cultural collaborations.RELATED LINKS Explore True Religion’s latest drops and digital experienceRead more about brand reinvention on Retail TouchPointsListen to more episodes of Retail Remix -----How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide.

    15 phút

  8. 14 THG 7

    From Red Carpet to Cart: Crafting Digital Experiences that Convert

    This episode is brought to you by Commerce. For Patrick Ta Beauty, the key to growth isn’t just great marketing — it’s an experience that educates, inspires and converts. In this episode of Retail Remix, host Nicole Silberstein chats with Heidi Lim, VP of Ecommerce at Patrick Ta Beauty. With experience leading digital growth at brands like ThirdLove, Estée Lauder and Fashion Nova, Heidi shares how she’s now helping Patrick Ta Beauty stand out in the crowded, trend-driven beauty market. From breaking through the noise on TikTok to building smarter marketing flows, she reveals what it really takes to scale a prestige beauty brand today. Together, they discuss: How the brand turns product education into a powerful driver of conversion and trust;Why a diversified channel mix — DTC, Sephora, TikTok Shop — is key to building both reach and resilience;What makes creator partnerships work — and how to keep them aligned with your brand story;How the team achieved 8X year-over-year growth during BFCM by doubling down on retention;PLUS the beauty trend you’ll be hearing about all summer. RELATED LINKS Explore Patrick Ta Beauty’s latest products and digital experiencesRead more about ecommerce innovation at Retail TouchPointsCheck out past episodes of Retail Remix -----How to Win Customers Across Every Channel This guide from BigCommerce brings you expert insights on data, branding, and marketing to help you grow sales across every major channel. Read the Guide.

    24 phút
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Giới Thiệu

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.

Thông Tin

  • Nhà sáng tạo
    Retail TouchPoints
  • Năm hoạt động
    2020 - 2025
  • Tập
    265
  • Xếp hạng
    Sạch
  • Bản quyền
    © 2023 Retail TouchPoints
  • Trang web chương trình
    Retail Remix

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