Auto Collabs

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Auto Collabs

The walls are closing in on Franchised Retail Auto Dealers as the industry is moving at break-neck velocity toward a new way of doing business. The convergence of economic and social volatility, new entrants like Tesla and Carvana, and the new rules of retail are putting Auto Dealers in a crucible that will either destroy them or refine them.Auto Collabs brings you deep into real-talk conversations with the brightest operators and innovators in the Retail Auto Industry who believe the Dealer network is the single greatest way to serve the transportation needs of communities across the country. The only way Retail Auto Dealers and Industry Partners will survive is by committing to innovate together, so let’s get started. Welcome to Auto Collabs. // Auto Collabs is produced by Automotive State of the Union (ASOTU). Learn more at https://www.asotu.com

  1. قبل يومين

    The Art of Human Connection in the Data-Driven Automotive Industry with Carol Marshall

    Send us a textAI may be the future, but Carol Marshall reminds us it’s the human touch that keeps the automotive industry thriving.Carol Marshall, COO of ActivEngage, brings a refreshing blend of wisdom, innovation, and a touch of "grandparent vibes" to this episode of Auto Collabs. As the pioneer of conversational commerce for car dealerships, Carol shares how her team has spent the past 17 years fostering genuine, trust-building interactions between dealers and their customers. From develop...

    ٢٧ من الدقائق

  2. قبل ٤ أيام

    Why Customers Leave Bad Reviews with Matt Murray

    Send us a textWhy do dealership customers leave bad reviews? Matt Murray of Widewail breaks it down with insights from over 8 million Google reviews—and the answer might surprise you.In this episode, we’re diving into the world of customer feedback. Matt shares how his company transformed millions of unstructured reviews into actionable insights for automotive dealers.The 2024 Voice of The Customer report shows a 20% increase in negative staff-related reviews this year, the conversation cente...

    ٣٢ من الدقائق

  3. ٢٢ صفر

    The Impact of Aligning The Right Inventory With The Right Market with Susanna Cunningham

    Send us a textSusanna Cunningham’s automotive journey is all about harmonizing passion with precision.In this episode of Auto Collabs, Susanna Cunningham, the Regional Group Manager at automotiveMastermind, shares her fascinating journey from missing choir practice to becoming a data-driven force in the automotive industry. Susanna talks about how her love for cars started at a young age and evolved into a full-fledged career, emphasizing the importance of data and people in driving success. ...

    ٢٦ من الدقائق

  4. ١٥ صفر

    Changing the Culture Through An Employee Stock Ownership Plan with Bethany Sobczak

    Send us a textThe top rule from this human resources star? Good vibes only.Bethany Sobczak, Corporate Director of HR at Fitzgerald Auto Mall and 2023 Automotive News 40 Under 40 winner, brings a refreshing perspective to HR in the automotive industry. Her career might have started as car salesperson straight out of high school, but today, Bethany is spearheading Fitzgerald’s transition to a 100% employee-owned company. She leverages her love for cars and people to cultivate a workplace cultur...

    ٢٦ من الدقائق

  5. ٨ صفر

    Seeing and Knowing The Person Behind The Click with Tina Cuatto

    Send us a textRemembering faces at events isn't so different understanding a shopper's journey online. They both require seeing and knowing a person.Tina Cuatto, Director of Product Management at DealerOn, joins the crew to discuss website personalization and its impact on the automotive industry. From her early days as a Public Affairs intern at the Smithsonian to her current role, Tina shares her journey in navigating fast-paced industries and her focus on making technology more human. With...

    ٢٣ من الدقائق

  6. ٤ صفر

    How In-Person Events Create Innovation And Collaboration with Greg Uland

    Send us a textIn this episode of Auto Collabs, we welcome back Greg Uland, VP of Marketing for The Reynolds and Reynolds Company, who has the most appearances on the show out of any guest! Greg dives into the significance of in-person events like the upcoming Amplify event, emphasizing the unparalleled value they bring to the automotive industry. With Reynolds' dedication to fostering innovation, Greg highlights how these gatherings are pivotal for sharing best practices, enhancing processes,...

    ١٨ من الدقائق

  7. ١ صفر

    Unlocking Potential In The Auto Industry by Mentorship and Training with Jack Pearson

    Send us a textMentorship is a secret weapon in helping teams overcome being average.Jack Pearson, Centre Manager at Jaguar Land Rover South Shore, joins the Auto Collabs podcast to share his insights on mentorship, training, and the transformative power of nurturing potential in the automotive industry. Jack's journey from a student-athlete in the UK to a top leader in the U.S. car market reminded us of so many similar stories that run throughout the industry. His passion for fostering talent...

    ٢٩ من الدقائق

  8. ٢٦ محرم

    Applying Farming Principles To The Service Drive To Harvest Customer Retention with Nick Shaffer

    Send us a textCultivate loyal customers by turning your service drive into fertile ground with Nick Shaffer’s farming strategies.In this episode, the hosts welcome Nick Shaffer, the VP of Sales at TVI-MarketPro3, to discuss innovative approaches to improving customer retention. Shaffer, who recently moved from Northern California to Houston, brings a wealth of experience from his extensive career in automotive retail, particularly in fixed operations. The conversation delves into the importan...

    ٢٦ من الدقائق
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The walls are closing in on Franchised Retail Auto Dealers as the industry is moving at break-neck velocity toward a new way of doing business. The convergence of economic and social volatility, new entrants like Tesla and Carvana, and the new rules of retail are putting Auto Dealers in a crucible that will either destroy them or refine them.Auto Collabs brings you deep into real-talk conversations with the brightest operators and innovators in the Retail Auto Industry who believe the Dealer network is the single greatest way to serve the transportation needs of communities across the country. The only way Retail Auto Dealers and Industry Partners will survive is by committing to innovate together, so let’s get started. Welcome to Auto Collabs. // Auto Collabs is produced by Automotive State of the Union (ASOTU). Learn more at https://www.asotu.com

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    Auto Collabs

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