Why Empathic Leadership Drives Performance Ft. Maria Ross Purposeful Empathy Hosted by Anita Nowak

Watch this episode to learn why empathy does not impede accountability or performance and how leaders can be empathic while respecting their boundaries and mental health.

Maria Ross is an empathy advocate who believes cash flow, creativity, and compassion are not mutually exclusive. She is also the author of The Empathy Dilemma. In this episode, she describes how leaders can leverage empathy in the workplace to boost employee engagement - and even joy.

00:00 Preview

00:36 Introduction 

00:54 About Maria Ross

04:13 What’s the business case for empathy?

07:09 Biggest empathy myths

11:18 Reflections from The Empathy Dilemma

12:06 What did Maria learn from leaders perceived as empathic?

15:01 Power of Empathy in a moment

15:38 Maria’s “5 Pillars of Empathy”

19:15 Mental health in the workplace

22:57 What are the limits to empathy?

26:57 How to practice empathic leadership without sacrificing accountability, performance, or mental health

30:34 Decisiveness is not a barrier to empathy (or the other way around)

32:18 Can AI become empathic?

36:52 Maria Ross’s Purposeful Empathy story

CONNECT WITH ANITA

✩ Email purposefulempathy@gmail.com 

✩ Website https://www.anitanowak.com

✩ Buy a copy of Purposeful Empathy http://tiny.cc/PurposefulEmpathyCA

✩ LinkedIn https://www.linkedin.com/in/anitanowak/

✩ Instagram https://tinyurl.com/anitanowakinstagram

✩ Podcast Audio https://tinyurl.com/PurposefulEmpathyPodcast

CONNECT WITH MARIA

✩ Email maria@red-slice.com

✩ Website https://mariaross.com/

✩ LinkedIn https://www.linkedin.com/in/mariajross/

✩ Instagram https://www.instagram.com/redslicemaria/

✩ Podcast https://mariaross.com/podcast/

SHOW NOTES

✩ The Empathy Dilemma

✩ The Empathy Edge

✩ Maria as a guest on Purposeful Empathy

Video edited by David Tsvariani