Talking Shop by Retail Sector

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Talking Shop by Retail Sector

Welcome to "Talking Shop", powered by Retail Sector. We go behind the scenes of the ever-evolving retail industry, bringing you intimate conversations with the sector's luminaries and high-achievers. Every week, we navigate the challenges, celebrate the triumphs, and dissect the strategies that shape the world of retail. Whether you're a seasoned executive or a budding entrepreneur, Talking Shop offers invaluable insights to help you stay ahead. Tune in and level up your business acumen.

  1. How can retailers help fight the rise in retail crime?

    3天前

    How can retailers help fight the rise in retail crime?

    This week we are joined by Sarah Bird, head of Local Services at National Business Crime Solution also known as (NBCS). We discussed some of the positive work Sarah has done helping to fight retail crime, what are some of the leading factors that have caused the recent spike in incidents retailers have been facing and what they can do to secure the safety of their staff.

    54 分钟
  2. 'AI can become the orchestrator of the entire business' : How AI will revolutionise retail business models

    11月14日

    'AI can become the orchestrator of the entire business' : How AI will revolutionise retail business models

    This week we spoke with Guy Elliott, Executive Vice President, Industry Lead TMT Global, Retail and Consumer Products EMEA and APAC for Publicis Sapient. We discussed how AI can help retailers optimise their supply chains to be more resilient and efficient and how it will change retail business models in the future.

    39 分钟
  3. Unseen Aware: Building inclusivity for hidden disabilities in retail

    11月7日

    Unseen Aware: Building inclusivity for hidden disabilities in retail

    In this episode we speak to Simon Houghton, the founder of social movement, Unseen Aware. Simon discusses how Unseen Aware helps organisations to better communicate with and support customers and employees with hidden disabilities, the ways in which an inclusive retail experience can improve awareness and customer loyalty, and how staff can become an Unseen Disabilities Ally, promoting greater understanding and empathy in retail and beyond.

    45 分钟
  4. Eliminating serial returners with ZigZag Global CEO Al Gerrie

    10月31日

    Eliminating serial returners with ZigZag Global CEO Al Gerrie

    This episode we are joined by Al Gerrie, CEO of Zig Zag Global. We discussed Al’s journey in retail and his experience guiding an ecommerce business during the early days of eBay, the current discourse around returns and why retailers are switching back to paid returns and how retailers can find the right balance between providing a smooth returns process and eliminating serial returners.

    40 分钟
  5. What does a true customer-first approach really look like?

    10月24日

    What does a true customer-first approach really look like?

    On this episode of Talking Shop we are joined by Julie Austin, Chief Digital Officer at VML Commerce. We discussed what a customer-first approach really looks like for retailers, how customer behaviour has changed over the past year and how omni-channel retail is adapting to meet their new needs.

    43 分钟
  6. 'Real-time data is key' : How retailers can pinpoint dissatisfaction and take immediate action

    10月17日

    'Real-time data is key' : How retailers can pinpoint dissatisfaction and take immediate action

    On this episode we are joined by Tim Waterton, chief revenue officer and feedback management expert at HappyOrNot, a Finnish company that makes feedback terminals for measuring customer satisfaction. We spoke about how instant feedback can reveal surprising insights even down to the time of day, how employee experience is just as important as customer experience, and how AI will revolutionise the collection of customer feedback in the future.

    49 分钟
  7. Why retail should be paying attention to the surge in demand for EV charging

    10月10日

    Why retail should be paying attention to the surge in demand for EV charging

    In this week's episode we are joined by Liz Warren, interim director of public charging and Tim Johnson, head of sales for Mer UK. We discussed how the uptake of EV sites in the UK compares with countries abroad, the increase in footfall and other added benefits retailers can expect from having charging ports readily available and how in 10 years time EV charging could be an expectation rather than a value add for consumers.

    42 分钟
  8. Why all retailers should pay attention to the TV commerce revolution

    10月3日

    Why all retailers should pay attention to the TV commerce revolution

    In this episode we speak to Mike Shaw, Director of International Ad Sales at Roku. Mike talks to us about the advent of retail media and how TV commerce is in an exciting new phase of growth, the benefits of shoppable ads in both the retailer and consumer journeys, the democratisation of the television ad industry, and the exciting developments ahead in the shoppable ad space.

    43 分钟
查看全部 63 集

关于

Welcome to "Talking Shop", powered by Retail Sector. We go behind the scenes of the ever-evolving retail industry, bringing you intimate conversations with the sector's luminaries and high-achievers. Every week, we navigate the challenges, celebrate the triumphs, and dissect the strategies that shape the world of retail. Whether you're a seasoned executive or a budding entrepreneur, Talking Shop offers invaluable insights to help you stay ahead. Tune in and level up your business acumen.

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