World Class Basics - Helping the RIGHT person do the RIGHT thing at the RIGHT time EVERY time

Lee explores the critical concept of empowering the right person to do the right thing at the right time, every single time. He emphasises the importance of clarity in roles and responsibilities within an organisation, highlighting that not everyone is the right person for every task. Lee discusses how leaders can create an enabling environment through clear expectations, open communication, and trust, allowing individuals to act confidently based on their awareness and experiences. By fostering a culture where responsibility is shared and acted upon with urgency, leaders can ensure their teams thrive. Tune in to discover practical approaches to enhance operational excellence and empower your team effectively.

KEY TAKEAWAYS

1. Empowerment of the Right Person: It's crucial for leaders to identify and empower the right individuals within their teams to take responsibility and act at the right time, rather than assuming that everyone should handle every situation.

2. Clarity in Roles and Responsibilities: Clear communication of roles and responsibilities is essential to prevent confusion and ensure that team members know when they are the right person to act.

3. Setting Clear Expectations: Leaders must establish clear standards and expectations for what constitutes the "right thing" to do in various situations, aligning these with the organization's goals and values.

4. Creating an Enabling Environment: An environment that fosters trust, open communication, and support is vital for empowering team members to act confidently and appropriately when they are the right person.

5. Understanding Timing: Knowing when to act is as important as knowing what to do. Leaders should cultivate a sense of urgency and awareness of timing within their teams to ensure actions are taken at the appropriate moments.

BEST MOMENTS

"A successful environment is one where the right individual steps up at the right time, without confusion over roles and responsibilities." 

"The right thing really should align with expectations and standards." 

"Leaders must provide clear expectations of what the right thing looks like for various roles and situations." 

"When the right person does the right thing at the right time, it's a reflection of the environment that the leader has cultivated." 

"You want the choice to be crystal clear and you want them to act appropriately at the right time." 

HOST BIO

You can contact Lee Houghton on 07813342194 Lee@leehoughton.com https://www.linkedin.com/in/lhoughton/

For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.

In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.

Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.