Wrench Nation

Frank Leutz
Wrench Nation

Entertaining, empowering and educational automotive news and car culture, featuring guest interviews from all over the world, with host Frank Leutz, shop owner and ASE Certified technician.

  1. SEP 6

    #321 Diagnostic Dilemmas: How to Pick the Right Tool for Accurate Vehicle Testing

    TOPDON USA VP Chad Schnitz For an automotive technician, deciphering data is crucial, but understanding which diagnostic tool works best for each unique scenario that may arise in a service bay is equally important. Vehicles today are equipped with increasingly complex computer systems that generate vast amounts of data related to engine performance, emissions, and other critical functions. This data provides essential clues about the vehicle's condition, but knowing how to interpret it effectively requires skill and experience. Technicians must be able to distinguish between normal and abnormal readings, identify patterns in the data, and trace the root cause of a problem. Decoding this information is foundational to accurate and efficient vehicle repairs. However, deciphering data alone is not enough. Different vehicles, makes, models, and even specific systems within those vehicles may require specialized diagnostic tools. What works for a particular brand’s transmission issue may not be suitable for diagnosing a complex electrical problem in another car. Selecting the right diagnostic tool ensures that the technician can access the most relevant and detailed information, reducing the chance of misdiagnosis and increasing the speed and accuracy of repairs. TOPDON USA VP Chad Schnitz joins us for an in-depth conversation, offering valuable tips on how to succeed in the service bays by selecting the right test equipment for each specific diagnostic procedure.

    59 min
  2. AUG 5

    #317 From the Inside Out: The Deficiencies of Below Standard Auto Repair Shops Creating Consumer Frustrations

    When it comes to auto repair, the experience can vary dramatically depending on the shop's standards and practices. Below-standard auto repair shops often create significant frustrations for consumers, leading to a loss of trust and confidence in the industry. These shops typically fail to meet basic service expectations, resulting in a range of issues from subpar repairs to poor customer service. Such deficiencies can manifest in various ways, including the use of low-quality parts, inadequate diagnostic procedures, and insufficient technician training. Consequently, consumers may face recurring problems with their vehicles, extended downtimes, and unexpected expenses, which can be financially and emotionally draining.   Industry Coach and talent Cecil Bullard, CEO of the Institute of Automotive Business Excellence, sheds light on the core issues plaguing below-standard auto repair shops. Cecil points out that these substandard shops often neglect customer service fundamentals, exacerbating consumer frustrations. Poor communication & lack of transparency,  are common grievances. "Customers need to feel confident that their concerns are being heard and addressed properly," Bullard notes. When repair shops fall short in this area, it creates a disconnect and erodes the trust that is crucial for building long-term customer relationships. Join us as we investigate some of the root causes plaguing auto repair shops. *special call-in show contributor Greg Buckley of Buckley's Auto Care  *Susie Sockets Singing Pandas Restaurant Chandler , AZ WrenchNation Youtube Channel

    59 min
3.9
out of 5
51 Ratings

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Entertaining, empowering and educational automotive news and car culture, featuring guest interviews from all over the world, with host Frank Leutz, shop owner and ASE Certified technician.

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