Zuper FM – Field Service, Your Way

Michael Israel
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Zuper FM – Field Service, Your Way

Exceptional field service creates and sustains exceptional customer experiences. Welcome to Zuper FM – Field Service, Your Way with Michael Israel. Michael leads conversations about real field service issues with seasoned service management professionals. Gain insights into how your field service team can be a powerful competitive differentiator, one that boosts customer loyalty and grows your business.

  1. JUN 12

    Streamlining Field Service Operations with Mark Scharaga (Ep. 31)

    In field service, staying ahead means embracing innovation and strategic partnerships. How can a company streamline operations and enhance processes? What role does technology play in transforming service delivery? In this episode, Michael Israel hosts Mark Scharaga, the Founder and CEO of Sora Partners, to explore the journey of his company in field service management … Read More Read More

    28 min

  2. MAY 22

    Elevating Field Service with HubSpot and Zuper Integration with Paul Weston (Ep. 30)

    Discover the transformative power of integration between HubSpot and Zuper in the field service industry. This week, Michael Israel chats with Paul Weston, GM & Sr. Director of Product at HubSpot, about the seamless integration of HubSpot’s Service Hub with Zuper’s field service management software. They explore how this synergy enhances customer experiences, improves operational … Read More Read More

    31 min

  3. MAY 13

    How Can Field Service Technology Improve User Adoption and Efficiency? with Vanessa Hunt (Ep. 28)

    Whether you’re navigating change in your field service operations or implementing new technology, this episode offers practical guidance and actionable strategies to ensure success. Join Michael Israel as he delves into this critical topic alongside Vanessa Hunt, founder of Vanessa Hunt Consulting. Together, they share invaluable insights on user adoption and the challenges faced by … Read More Read More

    41 min

  4. MAY 8

    Unlocking Efficiency in Field Services by Leveraging Technology with Omer Menashe (Ep. 29)

    Have you ever wondered how technology can help you manage field service and improve expense tracking? Michael Israel sits down with Omer Menashe, founder of Clyr and a pioneer in driving efficiency within field service operations through innovative automated expense management solutions. Join us as we explore how Clyr’s integration with Zuper is revolutionizing the … Read More Read More

    31 min

  5. MAY 6

    The Power of Relationships in Field Service with David Nour (Ep. 21)

    In this older episode of the Zuper FM podcast, we’re diving deep into Relationship Economics and its transformative power in the customer service and field service industries. Join us as we feature David Nour, CEO of The Nour Group, Inc. and author of Relationship Economics®, in this enlightening episode. David sheds light on the pivotal … Read More Read More

    39 min

  6. APR 29

    Outside-In leadership: The Fundamentals with Dennis Sadlowski (Ep. 18)

    Customer experience is the cornerstone of business success—it’s how customers perceive their interactions with your company, and it’s crucial for every business. This is as true today as it was when we first released this episode.  But what does it take to truly excel at customer experience? In this insightful episode, join Dennis Sadlowski, a … Read More Read More

    29 min

  7. APR 22

    Expanding Completed Service Work: How to Elevate The Customer Service Experience with David Nour (Ep. 14)

    Let’s revisit a classic! Enhancing the customer service experience isn’t just about meeting expectations—it’s about exceeding them.  Going above and beyond leaves customers delighted and satisfied, fostering the kind of loyalty every business craves. Join us as executive coach and founder of The Nour Group, David Nour, alongside Michael Israel, to expand on the strategies … Read More Read More

    38 min

  8. APR 15

    A Framework for Completed Service Work with Michael Blumberg and David Nour (Ep. 13)

    Learn how mastering Completed Service Work can give your business a strategic edge.  By leveraging field service management to forge deep connections with customers, you can cultivate loyalty, drive growth, and position your brand as a leader in your industry. In this enlightening episode, Michael Israel is joined by industry experts Michael Blumberg, President and … Read More Read More

    46 min
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About

Exceptional field service creates and sustains exceptional customer experiences. Welcome to Zuper FM – Field Service, Your Way with Michael Israel. Michael leads conversations about real field service issues with seasoned service management professionals. Gain insights into how your field service team can be a powerful competitive differentiator, one that boosts customer loyalty and grows your business.

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