Episode 6 | Ask a Car Dealer with Todd Gentry, General Sales Manager at Gary Crossley Ford

Zack Smith, Service Manager for Gary Crossley Ford steps in for the vacationing Todd Gentry and we discuss the ends and outs of a franchise dealership's service department.

- What is the difference between a Technician and a Mechanic?

- What is a dealership's fixed operations (fixed-ops) department?

- What is the difference between Quick Lane and a Service Department?  

- Can you take any brand of vehicle to a Ford or other different franchises' service department?

- What is a Service Advisor?