The Future of Customer Service: Expert Tips from Blake Morgan

Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/

Buy The Book: The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer: http://8cxlaws.com/

Join Kwame Christian as he hosts Blake Morgan, a renowned expert in customer experience and author of three transformative books on the subject. In this episode, Blake shares her insights on customer centricity and reveals how businesses can thrive by making their customers' lives easier and better. She delves into the significance of internal negotiation skills, particularly for leaders aiming to foster a customer-centric culture within their organizations. Blake also offers practical strategies for managing both current operational challenges and future growth plans while maintaining a positive, resilient mindset.

What Will Be Covered:

• Understanding the importance of customer-centric strategies in business growth.
• How to effectively negotiate for resources and support within a company.
• Practical steps for leaders to balance immediate tasks with long-term goals.

Connect with Blake Morgan

Buy The Book: The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer: http://8cxlaws.com/

Follow Blake on LinkedIn: https://www.linkedin.com/in/blakemichellemorgan/

Contact ANI

Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/

Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/

The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/

Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1

Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=166731725