Beyond the Title: Conversations with ServiceNow's Elite

Farrah Wells
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Welcome, listeners, to a podcast that seeks to ignite the flames of inspiration and empowerment within the ServiceNow community. I'm Farrah Wells, your host and the Director of Linking Humans, The #1 Global Partner for ServiceNow Recruitment. Join us on this journey as we venture deep into the world of ServiceNow leaders. Discover the very essence of their motivations and the unique mindset that paved the way for their remarkable success.

  1. Behind the Build: What It Takes to Create a ServiceNow App That Sells with Elliot West

    29 MAY

    Behind the Build: What It Takes to Create a ServiceNow App That Sells with Elliot West

    What does it take to go from a great idea to an app that catches the attention of a tech giant? In this episode, Farrah sits down with Elliot West—ServiceNow veteran, app creator, and accidental tech entrepreneur—to unpack the journey of how a side project evolved into a game-changing platform now owned by ServiceNow. With over 15 years of experience with digital transformation, Elliot shares stories of creativity, trial and error, and the quest for perfectionism that has both propelled and challenged him. From early frustrations to industry recognition, this conversation offers a rare peek into the messy, fascinating reality of building something that truly works. “Building store apps was a way for us to get across the borders and get into other regions and make ourselves a bit more known.” — Elliot West In this episode, you will: Learn how Elliot’s curiosity and artistic roots shaped his approach to building standout applications.Discover the pivotal moment that sparked the creation of the quality app acquired by ServiceNow.Understand the emotional and technical hurdles of launching a store app for a global audience.Hear how failure played a key role in Elliot’s success—and why he encourages embracing it.Explore what keeps Elliot inspired, and why boredom might just be the best innovation tool. Tune in to hear how a former artist and self-proclaimed perfectionist found his niche in software development—and how a mix of luck, vision, and persistence led to one of the most impactful career milestones in the ServiceNow ecosystem. Whether you’re an app builder, developer, or someone simply seeking inspiration, this episode will get you thinking differently about what it means to create something worthwhile. Find Out More To get more insights and updates, follow us on Linking Humans Connect with Farrah Wells LinkedInWebsite

    40 min
  2. From ITSM to Leadership: Why Curiosity, Not Perfection, Drives ServiceNow Success with Bhavin Shah

    24 APR

    From ITSM to Leadership: Why Curiosity, Not Perfection, Drives ServiceNow Success with Bhavin Shah

    In this episode, Farrah is joined by Bhavin Shah, a seasoned ServiceNow professional with over two decades of experience in IT service management and enterprise solutions. Bhavin opens up about his professional journey from implementing early versions of ServiceNow to shaping high-impact teams and driving large-scale transformation projects for large global organisations. Along the way, he shares the values that have shaped his career: curiosity, resilience, and the power of a strong engagement and support network. With thoughtful insights and a grounded perspective, Bhavin explains why humility remains at the heart of his leadership approach.  “I think for me, being part of an environment where I'm supportive and also I am supported, I think has played a significant role.” — Bhavin Shah In this episode, you will: Learn how Bhavin’s early exposure to multiple ITSM tools led him to favour ServiceNow for its flexibility and long-term potential.Explore how embracing curiosity and learning through failure can propel a successful tech career in today’s fast-paced landscape.Understand the value of empathy, resilience, and emotional intelligence in building high-performing, connected teams.Hear Bhavin’s take on the evolving role of leadership—and what traits young professionals should seek in the organisations they join.Explore practical ways to stay relevant in a rapidly changing platform like ServiceNow, from community involvement to self-driven learning. Listen in for a grounded, engaging conversation that blends personal experience with valuable career lessons. Whether you're part of the ServiceNow ecosystem or simply passionate about tech leadership, this episode offers plenty to take away. Tune in and get inspired by Bhavin’s no-nonsense approach to growth, leadership, and creating impact that lasts. Connect with Farrah Wells: LinkedInWebsite

    40 min
  3. Tech Stress is Real—Here’s How to Handle It with Hannah Holden

    10 APR

    Tech Stress is Real—Here’s How to Handle It with Hannah Holden

    Burnout isn’t just about exhaustion—it can leave you feeling disconnected from yourself and the life you once loved. In this episode, Hannah Holden, Burnout Alchemist, shares how she went from thriving in high-stress tech consulting to hitting complete emotional and physical burnout. After rebuilding her life, she returned to lead large ServiceNow implementations, applying the stress management techniques that helped her recover—and thrive. Now, with 20+ years of experience in the tech industry, Hannah combines science, yoga, and practical strategies to help tech professionals alchemise stress and burnout so you can feel yourself again. If you’ve ever felt overwhelmed by work or the pressures of modern life, this episode is for you. “Burnout doesn't feel like stress. Burnout feels like depression.” — Hannah Holden In this episode, you’ll learn: How chronic stress builds over time and why burnout often feels sudden.The early warning signs of burnout that are easy to overlook.Why high performers are especially vulnerable to burnout.How simple mindset shifts and daily habits can transform your stress.Practical techniques like breathwork and mindset mapping to help you regain control. Listen now to hear Hannah’s powerful story and walk away with tools to help you navigate stress and protect your well-being. Resources Mentioned: Download Hannah's Stress Symptoms Checklist hereWorld Health Organisation definition of burnout Listen to Hannah's podcast where she shares the full details of her burnout experience here: On AppleOn Spotify Connect with Farrah Wells: LinkedInWebsite

    52 min
  4. How to Succeed in ServiceNow Without Burning Out – Andrea Kis on Mindset & Opportunity

    27 MAR

    How to Succeed in ServiceNow Without Burning Out – Andrea Kis on Mindset & Opportunity

    What does it take to thrive in the world of ServiceNow and enterprise service management? In this episode, Farrah sits down with Andrea Kis, a seasoned expert with over 75 conference presentations and an impressive career in global consulting. As the ServiceNow Alliances Director at Capgemini UK, Andrea shares her journey from an unexpected start in IT to becoming a leader in the field. She reflects on the power of relationships, the importance of curiosity, and the mindset needed to succeed in a people-centric role. With candid stories and hard-earned lessons, Andrea offers valuable takeaways for anyone looking to carve out a successful career in technology and consulting. “My job does not entail saving people's lives. Therefore, nothing is as urgent as to put myself to the brink of burnout.” – Andrea Kis In this episode, you will: Learn how Andrea transitioned from journalism to a thriving career in enterprise service management.Discover why strong relationships and strategic thinking are crucial for success in the ServiceNow ecosystem.Understand the role of curiosity and open-mindedness in solving client challenges.Hear Andrea’s advice on navigating workplace challenges, from gender biases to leadership growth.Find out the key strategies she uses to maintain work-life balance and avoid burnout. Tune in for an engaging conversation packed with career wisdom, leadership lessons, and practical strategies for excelling in the ServiceNow space. Don’t miss this episode! Find Out More To get more insights and updates, follow us on Linking Humans Connect with Farrah Wells LinkedInWebsite

    36 min
  5. From India to the UK: How ServiceNow Transformed Amarjeet Pal’s Career

    13 MAR

    From India to the UK: How ServiceNow Transformed Amarjeet Pal’s Career

    From starting his career in India to becoming a Senior ServiceNow Architect in the UK, Amarjeet Pal’s journey is nothing short of inspiring. In this episode, Amarjeet shares how he got his first job before even graduating, why he committed to ServiceNow from day one, and how continuous learning has shaped his career. He also opens up about the challenges of relocating, the importance of community engagement, and why balancing work and personal life is key to long-term success. “Whatever you're doing right now, just focus. That’s what I will say. It's hard work and focus. Every day, you have to learn new things.” - Amarjeet Pal In this episode, you will: Learn how Amarjeet landed his first job before earning his degree and what role campus placements play in India.Discover why he chose to specialise in ServiceNow from the start and how it has defined his career path.Understand the challenges and rewards of relocating to the UK, from professional growth to work-life balance.Explore the impact of ServiceNow certifications and why staying updated is non-negotiable in the field.Hear Amarjeet’s thoughts on career longevity, avoiding burnout, and the power of networking within the ServiceNow community. Tune in to hear Amarjeet’s remarkable journey and gain valuable lessons on career growth, adaptability, and making the most of every opportunity. Find Out More To get more insights and updates, follow us on Linking Humans Connect with Farrah Wells LinkedInWebsite

    32 min
  6. How ServiceNow Can Skyrocket Your Tech Career – Skills, Certifications & Opportunities with Diego Beltrame

    27 FEB

    How ServiceNow Can Skyrocket Your Tech Career – Skills, Certifications & Opportunities with Diego Beltrame

    From managing IT services in Brazil to leading global digital transformation initiatives, Diego Beltrame’s journey is a testament to the power of adaptability and continuous learning. With over 20 years in the tech industry, he shares how his initial encounter with ServiceNow sparked a passion that led him to become a key player in the field. Diego discusses the growing demand for ServiceNow professionals, the role of certifications in career growth, and the mindset that has fuelled his success.  "ServiceNow has this easy way to learn and to start, and business actually needs fresh starters to start developing, configuring the platform." - Diego Beltrame In this episode, you will: Learn how Diego transitioned from infrastructure management to becoming a ServiceNow expert.Discover why ServiceNow is creating career opportunities worldwide and how to get started.Understand the impact of mentorship and feedback on professional growth.Find out which certifications and specialisations can set you apart in the ServiceNow ecosystem.Hear Diego’s thoughts on resilience, adapting to global work environments, and continuously evolving in tech. Listen now to gain career-shaping strategies and industry knowledge from someone who has built a global career with ServiceNow. Don’t miss out on these valuable lessons—tune in today! Resources Mentioned: Customer Service Management ServiceNow - Revolucione seu atendimento e encante seus clientesIMAGINE. NÓS FAZEMOS - Aoop líder em transformação digital com ServiceNow YouTube channel Find Out More: To get more insights and updates, follow us on Linking Humans Connect with Farrah Wells: LinkedInWebsite

    41 min
  7. From UK to the UAE: How Hannah Rutledge Built a Thriving Career in ServiceNow & HR Tech

    13 FEB

    From UK to the UAE: How Hannah Rutledge Built a Thriving Career in ServiceNow & HR Tech

    How do you go from studying music, maths, and psychology to leading HR tech transformation at Deloitte Middle East? Hannah shares her unconventional career path, proving that success comes from seizing opportunities and staying curious. As a Director specialising in ServiceNow HR solutions, she helps global businesses enhance their employee experience and streamline operations. In this episode, Hannah opens up about her career moves, the mindset that’s shaped her success, and what it’s like working in a fast-growing market like the Middle East.   “Mentoring can come from so many different angles and you can learn so much. It shouldn’t necessarily be a hierarchical based mentor model.” — Hannah Rutledge In this episode, you’ll:  Learn how Hannah transitioned from an IBM graduate scheme to leading a team at Deloitte.  Discover the key mindset shifts that helped her navigate setbacks and stay motivated.  Understand why networking and mentorship play a crucial role in career growth.  Find out what it takes to build a thriving career in ServiceNow and HR technology.  Hear how Hannah manages work-life balance, stress, and staying at the top of her game.   Listen now and gain practical career advice from someone who’s made bold moves and built an impressive career in tech! Resource Mentioned: Interview with Ilona Maher on Imposter Syndrome Find Out More: To get more insights and updates, follow us on Linking Humans Connect with Farrah Wells: LinkedInWebsite

    36 min
  8. ServiceNow Strategies for Building High-Performing Teams with Richard Andrews of DevoTeam

    15/08/2024

    ServiceNow Strategies for Building High-Performing Teams with Richard Andrews of DevoTeam

    In this episode of Beyond the Title podcast, we sit down with Richard Andrews, Managing Director of Devoteam UK and Ireland. Richard takes us on a journey through his dynamic career, from his beginnings in retail banking to becoming a key player in the digital tech consulting world. Hear how his focus on continuous improvement and high-performing teams has shaped his professional philosophy and driven his success. "Let’s think about the customers that we’re really trying to serve and what we need to do in order to create a high-performing team to do that." — Richard Andrews  In this episode, you will: Discover Richard’s early career path and how he transitioned from retail banking to digital consulting.Understand the pivotal moment that introduced him to ServiceNow and how it revolutionised his approach to managing workflows.Learn about the mindset and strategies Richard employs to foster high-performing teams and drive innovation.Explore the challenges and triumphs of adapting to change and building resilience in a fast-paced industry.Find out how Devoteam is shifting its focus to Customer Service Management and HR service delivery to meet evolving client needs. Tune in to this episode to gain a fascinating glimpse into Richard Andrews' professional journey and the principles that guide his work. Don't miss out on the valuable lessons and stories from a leader in digital transformation. Find Out More  To get more insights and updates, follow us on Linking Humans Connect with Farrah Wells  LinkedInWebsite

    35 min
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About

Welcome, listeners, to a podcast that seeks to ignite the flames of inspiration and empowerment within the ServiceNow community. I'm Farrah Wells, your host and the Director of Linking Humans, The #1 Global Partner for ServiceNow Recruitment. Join us on this journey as we venture deep into the world of ServiceNow leaders. Discover the very essence of their motivations and the unique mindset that paved the way for their remarkable success.

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