Total Quality Management: Is it still relevant in a digital economy The Search for Clarity

Unlock the timeless secrets of Total Quality Management (TQM) for the digital age with my deep-dive conversation with John Oakland, one of the acclaimed grandfather's of quality management. As we navigate the modern challenges of ensuring customer satisfaction and delivering quality service through digital platforms, John brings his wealth of experience to light, including enlightening anecdotes from his encounters with other total quality management icons like Edward Deming and Philip Crosby...