An Award-Winning, Game-Based Solution to Organization Culture The Gamification Quest

My guests are Jordan Dyson and Scott Provence and topic is their internationally award-winning project called Walk With Me.
A wealth management firm was looking for ways to improve their organizational culture and address risks of declining client-service quality. Jordan and Scott created a two-step, game-based solution for this client: first, employees played a turn-based conversation game with an AI-powered chatbot that and then attended a live 50-minute debrief session where they learned about key empathetic behaviors, discussed their experiences. The program results showed double-digit improvement in evidence-based empathizing skills and participant mindset. Not only were employees exhibiting more empathetic behaviors in conversation, but their beliefs around their potential to enhance these abilities also saw measurable improvement over the course of the program. About Your
Host: Monica Cornetti works with individuals and organizations like yours who want to learn how to think playfully to change behaviors and achieve objectives.
A gamification speaker and designer, Monica was repeatedly rated #1 among the “Gamification Gurus Power 100” by RISE from 2015-2020, and in 2021 and 2022 was recognized as #1 in the Most Influential Women in Gamification who have created a legitimate impact in the gamification industry.
Monica is the President of Sententia, Inc. and leads the company’s education and design projects at Sententia Gamification. She is also the Gamemaster of GamiCon (annual international conferences for the gamification of learning).
She is the author of the books Lipstick Lessons, What Were You Thinking?, Totally Awesome Training Activities Guide: Put Gamification to Work for You, and co-author of Deliberate Fun: A Purposeful Application of Game Mechanics to Learning Experiences.