Your Big Small Business Teresa Porter

It's only in the most anxious parts of life someone tells you to "Be Yourself". Maslow's Hierarchy of Needs provides the proof I need that "Be Yourself" is trash advice for new business owners. Self-Actualization is the top of the pyramid of things to worry about as a business, focus on these foundational steps instead.

If you don't have boundaries, your business is not really your own. Unfulfilled and frustrated you are burnt out, maybe even considering giving it all up. In today's episode we discuss how to establish new boundaries, what to do when people don't like it, and how you can burn-out proof your business.
We are joined by Kamini Wood, the founder and CEO of Live Joy Your Way and Authentic Me(r) RiseUp Program. She's also an internationally best selling author and a certified coach. She can be found at www.kaminiwood.com and on https://www.facebook.com/itsauthenticme (Facebook).
I'm your host, Teresa Porter a speaker, writer, and photographer in Cary, NC. I help anxious, awkward, entrepreneurs get through the tough stuff so they can enjoy the good stuff. You can find me at www.teresaporter.com or view my photography at www.myfriendteresa.com. And on Facebook and Instagram you can see my latest photography work (mostly high school senior portraits and executive portraits).
Are you a small-business owner in need of a squad? Join us over in https://www.facebook.com/groups/305907473566421 (Business Mastery with Teresa Porter) and you'll have access to live broadcasts, videos, and blog updates. We're a prety cool group and we'd love to have you join us.

You have a big heart and love what you do but you are about to burn out. If you are struggling with when to stand your ground (and how!) while still being kind hearted, this podcast will teach you how to see things differently.
If you can tell a kid to go do their homework, or say no to before-dinner popsicles then you have all the skills you need to set up new boundaries and fall back in love with your business.

Responding to customer complaints can overwhelm any business owner - especially when they say things like "can you give me a referral for someone that is like you but cheaper". Yeah, it happens and it sucks. Instead of writing ALL the things you *think* you want to say, try this formula for responding to customer complaints.

In today's episode we're talking about handling difficult client emails and how to create the perfect response. Joining us is Amber Foster Smith a photographer, owner of Studio 557 co-working space, and owner of VEND Raleigh.
Hear Amber's worst client email ("make my fiance skinnier?!") and how she handled it. If you're an anxious or awkward entrepreneur with a big heart for your small business, we've got practical solutions to every day small business struggles.
Read Teresa's template for a perfect client response at teresaporter.com and keep the conversation going on our Facebook Group "Business Mastery with Teresa Porter": https://www.facebook.com/groups/305907473566421 (https://www.facebook.com/groups/305907473566421)
Learn more about Amber at http://www.amberfostersmithphotography.com (http://www.amberfostersmithphotography.com)