Snapshot series- major trends: Scams and Fraud & enabling Safer Experiences

In the third episode of our snapshot series of NAB Digital Next, host Brad Carr speaks with NAB Executive for Group Investigations Chris Sheehan. Marking Scams Awareness Week, Brad and Chris discuss safer experiences for customers amidst a global scams epidemic. The conversation covers: • The importance of creating safer experiences for customers amidst increasing fraud and scam threats. • The role of social engineering and technology in enabling sophisticated scams. • NAB initiatives including removing links from text messages, real time payment alerts to put some friction into the payment process, and blocks on transfers to crypto exchanges. • The need for Australia-wide collaboration and real-time intelligence sharing to combat criminal activities effectively.