The Salon Rebel Charlie Crothers

Summary

In this solo episode, Charlie reflects on her week and shares her thoughts and experiences. She discusses feeling like she never accomplishes enough, the challenges of working in a windowless office, and the impact of perimenopause on her mental clarity. She also talks about the importance of hiring the right people for her salon and e-commerce brand, and the struggle of deciding whether to continue with her e-commerce brand. Charlie concludes by discussing the negative effects of industry drama and the importance of connecting with like-minded individuals.



Takeaways

No matter where you are in your business or journey, it's common to feel like you never accomplish enough.

Working in a windowless office can lead to brain fog and difficulty focusing.

Perimenopause can affect mental clarity and contribute to feelings of overwhelm.

Hiring the right people, especially those who align with your values, is crucial for a successful business.

Industry drama can be draining and time-consuming, so it's important to focus on what truly matters.

Connecting with like-minded individuals can provide support and fulfilment.



More from Charlie:
My Instagram: https://www.instagram.com/charlii_thenesthairboutique/?hl=en
The Salon Rebel Instagram: https://www.instagram.com/thesalonrebelpodcast/
The Biz Tool Boutique: https://www.thebiztoolboutique.com.au/
The Nest Hair Boutique: https://thenesthairboutique.com.au/
Charlii: https://www.charlii.com.au/










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It's finally here... The second part of talkin' shop with Sharlene!

Summary

In this episode, Charlie and Sharlene delve into the intricacies of team management and entrepreneurship within the salon industry. They compare their approaches to managing sizable teams across multiple locations, highlighting the importance of effective communication and collaboration between salon owners. The discussion underscores the significance of setting clear goals, fostering a supportive work culture, and seeking mentorship from successful peers. Financial management emerges as a central theme, with insights into the impact of financial struggles on both individuals and teams. Additionally, the conversation stresses the necessity of building a strong brand identity separate from personal ego, implementing transparent financial practices, and nurturing a motivated team through regular feedback and support. Throughout, the importance of adapting to challenges, maintaining professionalism, and embracing continuous growth resonates as key principles for success in the salon business.



Chapters

00:00 Introduction and Setting the Scene

08:56 Transparency about Money

13:30 Motivating Team Members

26:23 Incentivizing Managers and Team Members

32:02 Conclusion and Call to Action

Takeaways

Effective team management in a salon requires clear communication and collaboration among staff and owners.

Understanding individual preferences for guidance can optimize team dynamics.

Regular communication between salon owners/managers ensures smooth operations and fosters industry insights through events like the L'Oreal Business Forum.

Setting clear goals and surrounding oneself with high achievers inspires growth and success.

Sharing experiences and seeking help within the industry promotes mutual growth and resilience in the face of challenges.

Financial transparency and accountability are vital for both individual and team success, including understanding commission structures and making informed decisions.

Building a strong brand separate from personal ego is crucial for attracting clients and retaining staff.

Cultivating a supportive culture based on shared values and regular feedback sessions keeps teams motivated and fosters long-term success.



Where to find Sharlene:
Instagram: https://www.instagram.com/sharleelee/
Circles of Hair: https://www.instagram.com/circlesofhair/
Tiktok: https://www.tiktok.com/@sharleneleelee?lang=en

More from Charlie:
My Instagram: https://www.instagram.com/charlii_thenesthairboutique/?hl=en
The Salon Rebel Instagram: https://www.instagram.com/thesalonrebelpodcast/
The Biz Tool Boutique: https://www.thebiztoolboutique.com.au/
The Nest Hair Boutique: https://thenesthairboutique.com.au/
Charlii: https://www.charlii.com.au/




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Summary

In this solo podcast episode, Charlie discusses the importance of customer service in the hairdressing industry and the impact it has on both the salon team and clients. She shares personal stories of difficult client interactions and highlights the emotional toll it can take. Charlie emphasizes the need for support and communication within relationships, including marriage, and encourages seeking help through counseling. She also reflects on the positive impact hairdressers can have on their clients' lives and the fulfillment that comes from making a difference.

Takeaways

Customer service in the hairdressing industry has become more challenging due to increased expectations and the need to be counselors and social media experts.
Difficult clients can have a significant emotional impact on salon team members, and it's important to provide support and understanding.
Seeking help through counseling can strengthen relationships and provide valuable support.
Hairdressers have the power to make a positive impact on their clients' lives, and it's important to recognize the value of the service they provide.
Focusing on the positive impact and fulfillment that comes from helping others can outweigh the challenges of difficult clients.



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Summary:
Sharlene Lee, owner of Circles of Hair in Subiaco, shares her journey from being an apprentice to owning two successful salons. She talks about the challenges she faced, including team walkouts and financial struggles, and how she overcame them. Sharlene emphasises the importance of learning from mistakes and seeking help when needed. She also discusses the unique aesthetic of her salon, the significance of color, and the importance of knowing the numbers in running a successful business. The conversation touches on topics like financial management, team management, and the impact of social media on the industry.

Takeaways:
Learn from your mistakes and turn them into opportunities for growth.
Seek help and guidance when facing financial challenges.
Create a unique aesthetic for your salon to attract clients.
Embrace color and energy in your salon.
Know your numbers and stay on top of financial management.
Build a strong team and invest in their development.
Stay motivated and excited about your work.
Use social media to showcase your salon and connect with clients.

Chapters:
00:00 Introduction and Setting Up the Live Stream
11:40 Charlene's Journey in the Salon Industry
29:40 Building Success and Overcoming Adversity
38:12 Learning from Mistakes
45:10 Rebuilding and Growing a Salon Business

Where to find Sharlene:
Instagram: https://www.instagram.com/sharleelee/
Circles of Hair: https://www.instagram.com/circlesofhair/
Tiktok: https://www.tiktok.com/@sharleneleelee?lang=en

More from Charlie:
My Instagram: https://www.instagram.com/charlii_thenesthairboutique/?hl=en
The Salon Rebel Instagram: https://www.instagram.com/thesalonrebelpodcast/
The Biz Tool Boutique: https://www.thebiztoolboutique.com.au/
The Nest Hair Boutique: https://thenesthairboutique.com.au/
Charlii: https://www.charlii.com.au/

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Summary
In this episode, Skye from Avaia Hair discusses her journey of starting and expanding her salon amidst challenges such as economic downturns and team turnover. She emphasizes the importance of team culture and personal growth in overcoming these obstacles, along with strategies for incentivizing and celebrating team goals. Skye shares insights on supporting and empowering team members, setting personal goals, and fostering a positive work environment through retreats and bonding activities. She also highlights the use of personality profiling for improved team dynamics and emphasizes the value of expressing appreciation within the salon. Skye concludes by outlining her future goals, including training emerging stylists and expanding services through a new side hustle.

Takeaways
Starting and expanding a salon comes with challenges, but with perseverance and a focus on personal growth, it is possible to overcome them.
Maintaining a positive team culture is crucial for the success of a salon. Regular communication, goal-setting, and celebrating achievements can help foster a supportive and motivated team.
When team members choose to leave, it is important to focus on gratitude for the contributions they made and the lessons learned. It is also an opportunity to rebuild and create a stronger team.
Incentivizing and celebrating team goals can be done in various ways, such as offering rewards or experiences that align with individual preferences and aspirations.

Chapters
00:00 Introduction and Background
02:04 Starting a Salon and Overcoming Challenges
05:21 Challenges of Starting Out and Overcoming Them
08:47 Expanding to a Bigger Salon
13:48 Opening a New Salon and Dealing with Challenges
17:29 Losing Team Members and Rebuilding the Salon
25:08 Importance of Team Culture and Personal Growth
31:46 Dealing with Team Members Leaving and Moving Forward
36:02 Maintaining a Positive Team Culture
40:31 Incentivizing and Celebrating Team Goals
41:33 Supporting and Empowering Team Members
42:02 Setting Personal Goals
44:12 Team Retreats and Bonding Activities
45:17 Personality Profiling for Team Dynamics
48:52 Creating Vision Boards
51:45 Expressing Appreciation and Gratitude
54:28 Focus on Training and Developing Emerging Stylists
59:57 Expanding Services and Starting a Side Hustle
01:02:16 Rebuilding and Solidifying the Salon's Vision

Links
Skye's Instagram: https://www.instagram.com/hairbyskye.avaia/?hl=en
Avaia Hair Instagram: https://www.instagram.com/avaiahair/?hl=en
Avaia Hair: https://www.avaiahair.com/

My Instagram: https://www.instagram.com/charlii_thenesthairboutique/?hl=en
The Biz Tool Boutique: https://www.thebiztoolboutique.com.au/
The Nest Hair Boutique: https://thenesthairboutique.com.au/
Charlii: https://www.charlii.com.au/



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In this episode, Charlie shares insights from her visit to a leading salon in Australia and how it influenced her business strategies. She emphasizes the importance of seeking help and learning from others while putting ego aside. Charlie discusses boosting salon reputation through Google presence and reviews, utilizing communication tools like Slack, and having regular meetings to improve retail sales. She stresses the significance of a strong brand and consistent messaging. Additionally, Charlie talks about instilling good habits in apprentices, implementing quarter head packages, and using colour weighing systems to reduce wastage. And the importance of financial management and how her digital tools can be a valuable asset in your salon business.

Takeaways
Put ego aside and seek help and learning from others.
Focus on improving Google presence and getting more reviews to boost reputation.
Utilise effective communication tools like Slack to keep the team updated.
Have regular meetings with reps and techs to improve retail sales.
Maintain a strong brand and consistent messaging throughout the team. Instilling good habits in apprentices and emerging team members is crucial for their future success in the salon industry.
Implementing quarter head packages can help increase average spend and provide an entry point for new clients.
Using a colour weighing system like Vish can reduce colour wastage and improve efficiency in the salon.
Understanding and managing the financial aspects of a salon business, such as break-even points, pricing structures, and profit margins, is essential for long-term success.
The BizTool Boutique program offers tools and spreadsheets to help salon owners scale their businesses and manage finances effectively.

Chapters
00:00 Introduction and Setting the Scene
03:06 The Importance of Seeking Help and Learning from Others
06:25 Making Changes in Business
09:42 Using Two Systems for Salon Operations
13:04 Incentivizing and Motivating the Team
16:20 Maximizing the Day and Setting Targets
21:34 Using Reps and Techs to Boost Retail Sales
22:04 Addressing Underperforming Team Members
25:50 Introducing Quarter Head Packages
28:27 Using Technology to Optimize Color Usage
33:14 Introducing the BizTool Boutique Program
42:06 Using Amex for Business Expenses
43:58 Upcoming Podcast Episode with Charlene

Links
My Course: https://www.thebiztoolboutique.com.au/
Instagram: https://www.instagram.com/charlii_thenesthairboutique/
Tiktok: https://www.tiktok.com/@thesalonrebel?lang=en

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