The Clinic Boss Show Rick Lau

In this new episode, Rick sits down with Nat Christadoss to talk about the lack of multi-disciplinary clinics in the US, handling the insurance reimbursement threat, and the biggest challenges of implementing chiro into your practice.
Nat is the CEO & Founder of Physical Therapy of Melissa located in Melissa, TX. His practice has a 5-star rating with over 294+ Google Reviews.
In this conversation, Rick and Nat discuss topics, such as:
Importance of Managing your Calendar
PT Being Coached by a Chiro - how it works
Biggest Challenges of Implementing Chiro
Massage Therapy & Chiro Rollout Strategy
Why is There a Lack of Multi-Disciplinary Clinics in USA?
What % of Cross Referrals to Expect from PT to Chiro or Massage
Insurance Reimbursement Threat
How does implementing massage help you protect yourself?
How Does a Management Service Organization (MSO) Work?
What EMR will be used to simplify building?
Using a Licensed Massage Therapist as a Lead Gen
Follow Nat:
Instagram: https://www.instagram.com/ptofmelissa/
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Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca
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In this new episode, Rick sits down with Frank Benedetto to talk about why you shouldn’t solely rely on Facebook ads, AI implementation on physio, and how to use wearables to create a niche program.
Frank is a DPT and the co-founder of The HoneyBadger Project where he helps clinic owners grow their impact. He also built and sold a direct-to-consumer PT practice with 5 locations in under 5 years with his brother.
In this conversation, Rick and Frank discuss topics, such as:
Boosting Net Profit Margins: Converting 30% to Hybrid/Remote Subscription Model
Importance of Organic Marketing
Bolting on Cash Revenue Streams
AI Implementation in Physiotherapy
Discharge Program: 20%-40% Conversions
Private Equity/Pension Funds Pwning PT Networks
Niche Program with Wearable Technology
Making Time to Innovate
 
Follow Frank:Instagram: https://www.instagram.com/frank_benedetto/
Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero
Follow on Instagram, new videos EVERY SINGLE DAY:https://www.instagram.com/thericklau/
 
Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca
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Sponsors:
Callhero: https://mycallhero.com/
Apply to join #1 clinic owner communityclinicaccelerator.com

In this new episode, Rick sits down with Dee Bills to talk about the biggest front desk revenue leaks, dealing with patient cancellations, and calculating how much front desk you need.
Dee is a front desk expert and founder of Front Office GURU where she successfully built training systems and processes in their PT practice resulting in consistent arrivals of over 95% and a growth over 300%.
In this conversation, Rick and Dee discuss topics, such as:
Calculating How Much Front Desk you Need - Formula
Hiring a Part-Time vs. Full-Time Front Desk
Online vs. Phone Booking for New Patients - what gets you the best results?
Clinicians Booking Their Own Schedule
Arrival Rate Drops 10 to 15%
Scheduling Utilization: 60%
Tracking Front Desk Metrics
Biggest Front Desk Revenue Leaks
Rescheduling/Cancelling Online vs. Phone Call
How to Stop Front Desk from Feeling Overwhelmed
Roles/Responsibilities of Front Desk Staff (check in/check out, verification, etc)
How Dee Grew her Clinic from $750k to $2M
Follow Dee:
Instagram: https://www.instagram.com/dee.bills123/
Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero
Follow on Instagram, new videos EVERY SINGLE DAY:https://www.instagram.com/thericklau/
 
Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca
Signup for the newsletter (22k+ clinic owners):clinicowner.com
Sponsors:
Callhero: https://mycallhero.com/
Apply to join #1 clinic owner communityclinicaccelerator.com

In this new episode, Rick sits down with Chantalle Barkovich to talk about the billables of PTs vs. RMTs, how to promote cross referrals, and the best marketing practices for your clinic.
Chantalle is a massage therapist and CEO Of Kneaded Care Inc. - a multi-disciplinary clinic she built with 17 team members and over 400 Google reviews. She is also one of the coaches at Clinic Accelerator specializing in clinic culture and scoreboards.
In this conversation, Rick and Chantalle discuss topics, such as:
Are Massage Clinics Profitable?
Billables: RMT vs. PT
Hiring your First PT
Room Utilization Metrics
How to Promote Cross Referrals
Best Marketing Practice at your Clinic
Why Rock Bottom is Good
Sequence of Hires
Our Role as CEOs
Leadership: Operating as a Coach
Follow Chantalle:
Instagram: https://www.instagram.com/chantalle_barkovich/
Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero
Follow on Instagram, new videos EVERY SINGLE DAY:https://www.instagram.com/thericklau/
 
Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca
Signup for the newsletter (22k+ clinic owners):clinicowner.com
Sponsors:
Callhero: https://mycallhero.com/
Apply to join #1 clinic owner communityclinicaccelerator.com

In this new episode, Rick sits down with Manju Asdhir, to talk about how to choose the best clinic location, getting new patients as a startup, and the top issues she's seeing with solopreneurs.
Manju, the owner of Kawartha Care Wellness Centre, is a chiropractor who built her clinic from scratch, turned it into a multi-million-dollar practice with a team of 17, and sold it all in 8 years. Now she is one of Clinic Accelerator's business coaches working with solopreneurs and startups.
In this conversation, Rick and Manju discuss topics, such as:
Time Management - Firefighting vs. Working on Biz
How to Choose Clinic Location
Getting New Patients as a Startup
Building a Personal Brand on Social Media
Implementing a Care/Treatment Plan
How Manju Got 3 Offers for Her Clinic
Recruiting PTS from Toronto to Service Rural Area
How to Get Cross-Referrals
Sequence of Staff Hires
 
Follow Manju:Instagram: https://www.instagram.com/kawarthacare/Watch the episodes on Youtube: https://www.youtube.com/c/RickLauCallHero
Follow on Instagram, new videos EVERY SINGLE DAY:https://www.instagram.com/thericklau/
 
Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca
Signup for the newsletter (22k+ clinic owners):clinicowner.com
Sponsors:
Callhero: https://mycallhero.com/
Apply to join #1 clinic owner communityclinicaccelerator.com

In this new episode, Rick sits down with Raj Suppiah to talk about the pros and cons of opening a clinic Downtown, creating stability for your employees, and how to free up time to work on your business.
Raj is a physiotherapist and co-founder of Foundation Physiotherapy & Wellness, where he grew his practice into one of Toronto's best-known brands. He was also selected as a lead medical practitioner for the Toronto 2015 Pan-Am Games.
In this conversation, Rick and Raj discuss topics, such as:
Pros and Cons of Downtown and Suburban Clinic
Ideal Location in Suburbs
Lifetime Value of Downtown Client
Ideal Downtown Toronto Patient
Taking Risks to Stop Treating
Freeing Up Time to Work on Business
Marketing: SEO & Google
Referral Sources
Easiest Location to Open a Clinic
 
Follow Raj:Instagram: https://www.instagram.com/rajsuppiah.pt/
Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero
Follow on Instagram, new videos EVERY SINGLE DAY:https://www.instagram.com/thericklau/
 
Linkedin: https://www.linkedin.com/in/rick-lau-75453021/?originalSubdomain=ca
Signup for the newsletter (22k+ clinic owners):clinicowner.com
Sponsors:
Callhero: https://mycallhero.com/
Apply to join #1 clinic owner communityclinicaccelerator.com