359 episodes

My Name is Sarah Barnes-Humphrey and this is Let's Talk Supply Chain where I interview the top Supply Chain professionals in the industry. You will learn about best practices, changes in the industry and Hot Topics surrounding Supply Chain.
Have a specific question you want answered? E-mail us at listener@letstalksupplychain.com

Let's Talk Supply Chain Sarah Barnes-Humphrey

    • Business
    • 4.8 • 12 Ratings

My Name is Sarah Barnes-Humphrey and this is Let's Talk Supply Chain where I interview the top Supply Chain professionals in the industry. You will learn about best practices, changes in the industry and Hot Topics surrounding Supply Chain.
Have a specific question you want answered? E-mail us at listener@letstalksupplychain.com

    Optimize Warehouse Productivity, with Locus Robotics

    Optimize Warehouse Productivity, with Locus Robotics

    Today I’m joined by Locus Robotics, a super innovative technology brand that is creating ground-breaking robotics technology, with the right mix of power and flexibility, to improve warehouse productivity.
    Locus design and build innovative autonomous mobile robots, that work collaboratively alongside people in the fast paced logistics and fulfilment industries. With Locus’s powerful and intelligent autonomous solutions, workers can pick 2x-3x faster with near-100% accuracy and less labor, delivering higher productivity and a better workplace.
    Today Kait Peterson, Senior Director of Product Marketing at Locus Robotics, joins me to chat all about the company: what they do; the importance of flexibility in supply chain; using robots to empower people; and how automation can drive a competitive advantage.
    With Locus’s powerful and intelligent autonomous solutions, workers can pick 2x-3x faster with near-100% accuracy and less labor, delivering higher productivity and a better workplace. Get your business the competitive edge it needs with our innovative technology Say goodbye to underperforming warehouses and fulfillment centers – let Locus help you optimize your space for maximal efficiency Keep up with the Joneses (or rather, the Amazon) by implementing Locus into your supply chain – we promise you won’t regret it  
    IN THIS EPISODE WE DISCUSS:  
    [07.08] The current landscape of the warehousing industry and its challenges, from labor shortages to the knock-on effect of port delays.
    “Warehouses are the new bottleneck… The key is going to be all about throughput.”
    [08.01] With robot sales reaching record highs, Kait reflects on how the industry is thinking about, and implementing, robotics solutions.
    “There are two methodologies for implementation, but the key is to have a robotics solution that improves efficiency and productivity, but also makes your workers lives better, so you can keep and maintain the talent you have.”
    [09.31] An overview of Locus Robotics – what they do and how they help their customers.
    “We focus on collaborative robots in the warehouse – we have robots that work seamlessly with your workforce.”
    [11.19] A closer look at LocusOne, the technology platform that powers the Locus robots.
    [12.07] How, and why, brands are using Locus as a competitive advantage in a challenging market.
    “A lot of our customers see it as such as competitive advantage, that they don’t want anybody else to know that they’re using Locus!”
    [13.34] The relationship between people and robots, and why Locus’s solution is all about empowering people, not replacing them.
    “We’re centered on the people… We were originally a logistics company that saw the problems in the warehouse and used robotics to solve them.”
    [15.56] A closer look at onboarding, integration and training with Locus, and the flexibility that the solution can bring.
    [17.46] The ideal client for Locus.
    [19.11] Two case studies showing how Locus work with their customers to design customized solutions for complex omnichannel challenges.
    [21.07] From safety to customer satisfaction, the many and varied benefits of robotics.
    “Now is the time to get into robotics!”
    [23.04] The future for Locus Robotics.
     
    RESOURCES AND LINKS MENTIONED:  
    Head over to Locus Robotics’s website now to find out more and discover how they could help you too. You can also connect with Locus Robotics and keep up to date with the latest over on LinkedIn, Twitter or Facebook, or you can connect with Kait on LinkedIn.
    If you enjoyed this episode, why not check out our blog, What are Autonomous Robots?  8 Applications for Today’s AMRs, written by Jason walker, co-founder and CEO of Waypoint Robotics, a leading provider of heavy payload capacity and omnidirectional AMRs, that was acquired by Locus in 2021. Or why not read all about The Warehouse of the Future, as predicted by logistics expert Gwynne Richards.

    • 27 min
    Tomorrow’s Insights Delivered Today: Engineer Contract Success

    Tomorrow’s Insights Delivered Today: Engineer Contract Success

    It’s the fourth and final episode of our Sifted mini-series!
    Last week in episode three, I was joined by Caleb Nelson, Chief Growth Officer, to talk all about Sifted’s Parcel Audit solution for shippers; how it can identify and recover lost revenue; how the boom in ecommerce has impacted shippers; and the power of strategic automation.
    And today in episode four, we’ll be turning our attention to Sifted’s Contract Management Suite. I’m joined by Adam Moulding, Chief Innovation Officer, to talk all about the platform; helping customers to go beyond a one-and-done negotiation mindset; the importance of strengthening business relationships; and the role of innovation in the future of supply chain.
     
    IN THIS EPISODE WE DISCUSS:  
    [01.43] Some of the big challenges around contract management in the current climate.
    “Contracts have become even more difficult, there are a lot more vendors… and figuring out all of the supply chain components – contracts, what’s active, what discounts are expiring – has become a real challenge for businesses… who’s profession isn’t supply chain!”
    [03.29] An overview of Sifted’s contract management suite – how it helps its customers, and how it helps to tackle those key challenges.
    “It’s about providing visibility… You need to be looking at your contracts. And you need to be comparing those contracts to your every day shipping profile.”
    [07.06] A closer look at what customers can do within Sifted’s contract management suite platform, and the different ways they can hone contracts and optimize their shipping strategies.
    “How do I know what I should be doing on a daily basis, and how do I measure whether or not I am doing it?”
    [11.28] An explanation of re-rating, how Sifted’s solution allows customers to run re-rating scenarios, and how it empowers them to make confident data-driven decisions.
    “We’re breaking down those variables into easily understandable changes… anybody can go in and play with the numbers and understand ‘how does this impact?’”
    [14.01] A closer look at Sifted’s contract monitoring, and how it helps take customers beyond a one-and-done negotiation mindset.
    “They say that data is the new gold but really, data insights are the most valuable thing.”
    [20.02] The role of innovation in setting businesses up for success now, and in the future; and its importance to the overall future of supply chain.
    [22.56] A closer look at Sifted’s newly launched compliance tool, what it does and how it complements the existing range of Sifted solutions.
    [25.53] The ideal client for Sifted’s contract management suite.
    [26.58] A case study looking at how Sifted helped a key client find solutions to a huge rise in shipping costs, ultimately helping them to reduce costs whilst increasing business.
    [32.13] Adam’s key takeaways from the mini-series, and his predictions for the industry as we head into 2023.
    “Businesses and shippers have to be flexible and adaptable – to carrier changes, to market changes, to supply chain blockages and all of the different things that are going to be thrown at them.”
    RESOURCES AND LINKS MENTIONED:  
    Head over to Sifted’s website now to find out more and discover how they could help you too. You can also connect with Sifted and keep up to date with the latest over on LinkedIn, Twitter, Facebook and YouTube, or you can connect with Adam on LinkedIn.
    If you enjoyed the show, make sure you catch up on any episodes of our Tomorrow’s Insights Delivered Today mini-series that you might have missed. Listen to Episode 1, Empowering Confident Decisions, Episode 2, A Shipper's Crystal Ball and Episode 3, Enabling Operational Automation.
    Check out our other podcasts HERE.

    • 36 min
    Blended - More Than Just A Buzzword: Understanding Gaslighting

    Blended - More Than Just A Buzzword: Understanding Gaslighting

    It’s episode 24 of Blended: I’m joined by another fantastic panel of guests and, today, we’re talking about gaslighting. This is a term that we’re hearing more and more, but I’m not sure it’s something that everybody fully understands just yet. There are a lot of misconceptions around exactly what it means and how it works, but ultimately the impact on a victims mental health, and the people around them, is huge. And so it’s an issue that you’ve been asking us to dive into on Blended.
    Today, our guests will be exploring exactly what gaslighting means; sharing their personal experiences; discussing whether the rise in popularity of the term is a good thing or a bad thing; giving us tips on how to spot gaslighting at work and in our homes; and sharing advice on how we can help victims.
    IN THIS EPISODE WE DISCUSS:  
    [02.10] Introductions to our Blended panelists.
    Jolene – VP of Marketing Strategy and Communications at FarEye Jenn – Host of ‘Sh!t You Don't Want to Talk About’ Podcast [05.43] The group explores what gaslighting means, and how it relates to their own experiences; where and when gaslighting can happen; and exactly what it can look and sound like.
    Self-doubt Narcissism Manipulation Male-female dynamics in the workplace Whitewashing of history Why empathy is in direct opposition of gaslighting [17.59] The panel shares their personal experiences; the impact those experiences have had on their work and personal lives; and how they dealt with them.
    “I’m sorry you feel that way” vs “I’m sorry I made you feel that way” Zero tolerance policies and following through in the workplace Personal responsibility Conscious vs unconscious gaslighting Love bombing Broken promises Control “A prime example, from my experience, was being told “you blew it out of proportion, I don’t know why you had to report that, I was just trying to help you, I think so highly of you… ” Jolene
    [39.17] The group discusses the many and varied damaging impacts that gaslighting can have on victims. The gaslighting phenomenon can have many and varied adverse impacts. It can cause victims to doubt their own reality, question their sanity, and withdraw from social interactions. Gaslighting can also lead to decreased work performance, relationship difficulties, and mental health problems.
    Self-harm and suicide Internalization, introversion and isolation Further abusive relationships Triggering PTSD Trauma Anxiety and depression “It’s like we attract it… like there’s something we haven’t dealt with, within ourselves, that causes it to repeat from other people.” Jenn
    [49.23] The panel reflects on the growing popularity of the term ‘gaslighting’ and whether or not that popularity is a good thing; how we can identify gaslighting; and what we can do about it.
    Has it become a buzzword? Raising awareness Becoming desensitized through over-use Spotting small inconsistencies Writing down and recording encounters Setting boundaries Call it out when you see it Listen and be there Belief and acknowledgment Leave out the words “I told you so” “The terminology and the headlines don’t necessarily bother me… but when we sensationalize these types of traumatic events, we end up disassociating ourselves from it.” Jenn
    [1.09.01.] The group sums up their thoughts from today’s discussion.
     
    RESOURCES AND LINKS MENTIONED:  
    You can connect with Jolene and Jenn over on LinkedIn.
    If you found this episode useful, why not check out I Said No: Managing Sexual Harassment In The Workplace or From the classroom to the boardroom: the truth about workplace bullying? Be sure to check out our other episodes! We have a lot of great content that we think you'll find engaging and interesting.
    Check out our other podcasts HERE.

    • 1 hr 11 min
    Make Trade Easy with MODIFI

    Make Trade Easy with MODIFI

    Today I’m joined by MODIFI, a forward-thinking global financial services technology brand who are on a mission to reinvent global commerce – despite supply chain disruption.
    MODIFI is a one stop platform for business payments and trade management, founded with the aim to make trade seamless and transparent for businesses around the globe. Designed to challenge the status quo, MODIFI allows exporters and importers alike to gain full control of their cross-border trade.
    Today Nelson Holzner, CEO and Co-Founder of MODIFI, joins me to chat all about the company: what they do; pushing boundaries in the world of finance; how flexible payment terms can help businesses scale quickly; and why it’s so important to bring simplicity and control to global trade.
     
    IN THIS EPISODE WE DISCUSS:  
    [06.25] Nelson’s founder journey, and how a corporate law career led him to become a successful fintech entrepreneur.
    “My Dad was a sea captain on large container ships, so shipping is deep in my DNA!”
    [08.10] How, and why, Nelson co-founded MODIFI.
    “As founders, we were very intrigued by very large markets with almost unlimited growth potential. Global commerce and business payments are massive markets... and when you look at how clunky and complicated they are, we thought: we can make a change for the better.”
    [09.37] An overview of MODIFI – what they do and how they help their customers.
    “MODIFI stands for modern digital finance, and what we’re doing is empowering global commerce with digital business payments and trade management services.”
    [12.13] A closer look at how MODIFI works for buyers, how it helps to mitigate risk, and the many benefits.
    “It’s a win-win – the buyer can buy the goods and pay for them later… they can grow their business and their margins at the same time. It’s a very neat solution!”
    [17.17] How MODIFI works for sellers, and the impact of being able to optimize cashflow.
    [20.00] How MODIFI helps level the playing field, why it’s so important to empower small and medium sized businesses, and the impact that empowerment can have globally.
    “It’s these small and mid-sized businesses that need fast and secure liquidity, especially in developing countries where local economies are often struggling and the banking systems aren’t as strong. For us, it’s about the financial inclusion of those businesses.”
    [21.55] MODIFI’s shipment tracker, and other support solutions, that allow businesses to achieve better visibility into, and control over, their trades – all in one place.
    [24.39] The quick and simple integration and onboarding process with MODIFI.
    “With banks, it takes months… with our technology, we can do it all in a day.”
    [28.18] The ideal client for MODIFI.
    [30.11] A case study detailing how MODIFI helped a key customer, who found themselves struggling and unable to take on new orders because of a lack of capital, to grow and thrive in a volatile market.
    [34.25] Why MODIFI is working to push the boundaries and challenge the status quo, and why that’s so important at this time of global disruption.
    “The traditional service providers we have in our space lack a holistic view… they focus on their specific solution, their specific field… but I believe that if you leverage technology, you can really change that - you can allow customers to get the full picture and, with that full picture, much more control.”
    [37.07] Big ambitions and growth: the future for MODIFI.
     
    RESOURCES AND LINKS MENTIONED:  
    Head over to MODIFI’s website now to find out more and discover how they could help you too. You can also connect with MODIFI and keep up to date with the latest over on LinkedIn, Twitter or Facebook, or you can connect with Nelson on LinkedIn.
    If you enjoyed this episode, why not check out episode 185: Chart a Course for Shipping Success, featuring Alison Cusack, another successful lawyer in the shipping space. Or why no

    • 43 min
    Tomorrow’s Insights Delivered Today: Enabling Operational Automation

    Tomorrow’s Insights Delivered Today: Enabling Operational Automation

    It’s episode three of our Sifted mini-series!
    Last week in episode two, I was joined by Kevin Miller, VP of Data Insights at Sifted, to talk all about what simulation and modeling means; common misconceptions; the benefits of using simulation to make smart supply chain adjustments; and how predictive modeling has the potential to revolutionize your business’s sustainability goals.
    And today in episode three, it is operational automation’s turn under the Sifted spotlight. I’m joined by Caleb Nelson, Chief Growth Officer, to dive into Sifted’s Parcel Audit solution for shippers; how it can identify and recover lost revenue; how the boom in ecommerce has impacted shippers; and the power of strategic automation.
     
    IN THIS EPISODE WE DISCUSS:  
    [01.37] The changing landscape of the industry over the last few years, and how the rise in ecommerce, accelerated by the pandemic, has shifted the entire market.
    “The carriers are really built to handle a certain number of shipments at a given time, and COVID and the boom in ecommerce has really tested the stress limits of that carrier capacity network.”
    [04.24] How this evolving market, at a time of business growth for Sifted, helped to shape products like Parcel Audit and the growth of operational automation.
    “Every shipper is overwhelmed with data… shippers don’t need more data, they need more insights into their data.”
    [10.09] A look at some of the main challenges faced by shippers in the current climate.
    “It’s a really challenging time for on-time delivery percentages… for a couple of reasons: excess amounts of volume… but what most businesses have been facing is labour shortages.”
    [14.05] An overview of Sifted’s Parcel Audit for shippers – how it helps its customers, and how it uses automation to address key industry challenges.
    “A lot of shippers are looking for more auditing solutions, and more money that can be achieved outside of the traditional ways.”
    [18.26] A closer look at exactly how Parcel Audit works.
    [20.57] How automation, with Sifted’s Parcel Audit solution, can save shippers an incredible amount of time and resource.
    “Most shippers use Excel… it takes an average shipper typically two to three hours just to get their data into Excel and formatted correctly! ...With Sifted, they can spend less time manipulating the data and more time consuming the data.”
    [22.14] How shippers can utilize Parcel Audit to gain refunds from FedEx and UPS, for late deliveries and pricing mistakes, and recover money they didn’t even know they had.
    “It happens and goes unnoticed every single day… so having a good safety net, that’s continuously looking for areas of improvement and mistakes, for you to go get that money back is what it’s all about!”
    [23.29] How Sifted’s Parcel Audit solution can also facilitate revenue recovery across invoices and contracts, helping shippers to become more proactive – both in optimizing their own operational decisions, but also in holding their carriers accountable for service failures.
    [26.22] The quick and easy integration and onboarding process for Sifted’s Parcel Audit solution.
    “We’ve made it ‘30 seconds easy’… because this is often the number one concerned question I get from shippers.”
    [27.36] The ideal client for Sifted’s Parcel Audit solution.
    [29.05] A case study, showing how Parcel Audit helped a key customer to save time and money through identifying refunds and expired contract areas, ultimately delivering much-needed peace of mind.
    [33.00] Caleb’s reflections on the power of utilizing well-chosen and strategic automation within supply chain to optimize, save costs and create efficiencies.
    “People want to make better, informed decisions when it comes to managing their companies transportation. Their time is best served identifying areas within the process that are not working.”
    RESOURCES AND LINKS MENTIONED:  
    Head ove

    • 36 min
    Achieve Control, Capacity and Care, with Estes Forwarding Worldwide

    Achieve Control, Capacity and Care, with Estes Forwarding Worldwide

    Today I’m joined by unique global freight forwarder, Estes Forwarding Worldwide (EFW).
    EFW is one of the leading domestic and international freight forwarders in the US, providing customized logistics solutions for clients around the world and across all industries including retail, government, automotive, health services and technology. Whether it’s air, ground, or ocean freight, they take a personal approach, and are passionate about fostering the best customer relationships possible, and exceeding expectations each and every time. A subsidiary of Estes Express Lines, and with over 400 employees nationwide, the company earned its billionth dollar in revenue in 2017.
    Today Michael Campese, Senior Vice President of Sales & Marketing at Estes Forwarding Worldwide, joins me to chat all about the company: what they do; the rising focus on home delivery; moving from fixed to flexible; and why everyone needs to be thinking about capacity.
     
    IN THIS EPISODE WE DISCUSS:  
    [07.29] The evolution of EFW, and on overview of their broad range of services.
    “Some of our best customers are those that we get to do a lot of things for. A lot of our relationships start with one or two solutions, and they grow and expand.”
    [10.11] The current landscape of the trucking industry, the main challenges, and how EFW are tackling these challenges to help their customers gain a competitive advantage.
    “We’re not constrained… we have 10,000 asset providers that we work with, and we’re backed by this great network.”
    [13.49] A closer look at EFW’s Net Promoter Score and the growing importance of customer service and satisfaction.
    “It’s not just: ‘on a scale of one to ten, how happy were you, how satisfied were you?’ It’s: ‘how likely would you be to refer us?’ And that’s a more critical lens.”
     
    [17.31] The ecommerce boom: the changes EFW have seen over the last few years, the challenges that the industry is still facing, and how EFW are responding.
    “Supply chain is full of bottlenecks and opportunities for things to go wrong… great partners are the ones that try to get ahead, try to learn ‘why did that happen last time and lets avoid it in the future’ - but when it does happen, they recover quickly.”
    [19.13] A closer look at EFW’s warehousing capacity and solutions, and how they can scale and flex to meet changing customer demand in a volatile market.
    “Being a forwarder and a logistics provider, and also having space, has allowed us to come to our customers… who couldn’t rely on just-in-time inventory anymore, and we’ve been able to pull that into our facilities and help them in a lot of ways.”
    [21.14] An insight into how, and why, customers typically engage with EFW, and how they work together to create the right solution.
    [22.52] The ideal client for ESW.
    “Our ideal clients want to come to the table, in earnest, and have good strategic conversations…. It’s collaborative.”
    [24.28] A case study showing how EFW helped a key customer to tackle capacity constraints and delivery restrictions in order to meet quickly rising product demand during COVID.
     
    RESOURCES AND LINKS MENTIONED:  
    Head over to EFW’s website now to find out more and discover how they could help you too. You can also connect with EFW and keep up to date with the latest over on LinkedIn, Instagram or Facebook, or you can connect with Michael on LinkedIn.
    If you enjoyed this episode, why not check out episode 285, Unlock the Power of Partnerships, with Cargo Chief and Hubtek, or read our blog Managing Crisis and Adversity in Uncertain Times: What We Have Learned from the Covid-19 Pandemic and What to Do and Not Do When Facing a Crisis.
    Check out our other podcasts HERE.

    • 31 min

Customer Reviews

4.8 out of 5
12 Ratings

12 Ratings

Newfie Steve ,

Excellent Supply Chain Podcast!

Sarah applies creative interview skills to maximize the most from her accomplished guests. Informative and applicable.

KendallM77 ,

So Informative!

I really enjoy this podcast. The topics are always interesting and current with what’s going on in the industry and Sarah is a great host!

Spiceysap ,

Supply Chain MUST HAVE!

Sarah is brilliant beyond belief! This podcast has it all - from understanding supply chain challenges, to looking at innovation trends in supply chain to applying these insights into regular day to day decision making! It's on my top 5 podcast list! Really great podcast!:)

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