Sixteen:Nine - All Digital Signage, Some Snark

Sixteen:Nine
Sixteen:Nine - All Digital Signage, Some Snark

This podcast is the audio extension of Sixteen:Nine, an online publication that’s been documenting the growth and filtering the BS of the digital signage industry since 2006.

  1. FEB 11

    Hassan Murad, Intuitive

    Countless companies have tried sticking a screen above things in public spaces, thinking - or more appropriately hoping - that the scenario and dynamics were something that would interest brand advertisers. I won't say it never worked, but there's a lot of roadkill. A company out of Vancouver, on Canada's west coast, is going at this notion - but in a very different way. Intuitive puts 43-inch displays just to the rear of trash stations in busy public and private spaces. But instead of just running booked ad campaigns, the main purpose of the screens and supporting AI-driven tech is to change consumer behaviors. A computer vision camera uses AI-based pattern detection to look at the trash someone is about to drop into receptacles, and tells them what goes where. We've probably all had a last sip of a coffee-to-go, stopped to drop ti in the trash and recycling station, and then stood there wondering which bins to drop things in. The company, whose founders have roots in robotics, had quite a bit of success selling ready-to-go systems to organizations. on the basis that teaching consumers to correctly sort their trash would save a lot of back-end labor and time. But customers were buying one or two systems for big venues, because that's what budgets would allow. Even though 10 or 20 were needed. Based on a lot of real-world experience and enthusiasm from brands, Intuitive has now pivoted to a more traditional place-based digital media model. The business has blown up, with 10s of 1,000s of installs under contract, including a big partnership with Pepsico. I had a great chat with co-founder and CEO Hassan Murad, who calls himself the company's chief trash talker. Subscribe from wherever you pick up new podcasts. TRANSCRIPT Hassan, thank you for coming on my podcast. I was at Digital Signage Experience a few weeks ago and wandered around the trade show floor. It wasn't all that big or crowded with stands, but I saw the stand for your company and kind of went right on by because I have this attitude based on years of seeing companies trying to put advertising screens atop damn near anything.  But I was compelled by a business friend to have another look and stop and talk with you guys. It was actually very interesting what you're up to. So can you explain what Intuitive does and how it got started? Hassan Murad: For sure. And again, Dave, thank you for having us. I'm Hassan Murad, the co-founder, CEO, and chief trash talker here at Intuitive. What Intuitive started out as - I'll take you back to myself and Vivek Vyas, who's the other co-founder of Intuitive. Both of us grew up in India and Pakistan, were born there and our families at different points immigrated to Dubai. Then we met when we were doing robotics here in Canada, in Vancouver. Our whole background was in robotics and AI. As we were starting to step foot in the real world, we had gained experiences working on drones to detect wildfires or for impact applications, submarines to do amazing things in an autonomous way, self-driving cars down at Tesla. Previously, I was proud to share working alongside Elon, but now I'm very careful. Yeah, that's not necessarily an association you want anymore. Hassan Murad: You have to be careful for sure. I describe him as the smartest person you can ever experience working for or be with, and a pioneer of this world. And at the same time, he's the dumbest person you could ever think of. But I hope this doesn't make it to him or else he will start bashing us as well. I think he has a list to go through first before he finds us. Hassan Murad: I hope so. The way that he fires off his tweets or whatever he calls it at X is just insane. Anyways, back to the point. We’re both working on robotics applications and being flat on the walls in different zero to one moments where industries were being completely revolutionized by AI and we asked ourselves the question that for the next couple of years, if we are going to jump in and wor

    39 min
  2. JAN 30

    Erik DeGiorgi, Netspeek

    The 16:9 PODCAST IS SPONSORED BY SCREENFEED – DIGITAL SIGNAGE CONTENT The people who build and maintain very large networks of displays, PCs, servers and other devices tend to have more to do than time to do it, and when some technical shit hits the operating fan, trying to work out what's happening and what to do about it takes experience, brainpower and what can be punishing downtime. So what if generative AI could be used by a network operations center team to comb through knowledge bases and trouble ticket archives to identify solutions in seconds, instead of minutes or hours? And what if a lot of meat and potato workflows done to deliver services and maintain uptimes could be automated, and handled by an AI bot? That's the premise of Netspeek, a start-up that formally came out of stealth mode this week - with an AI-driven SaaS solution aimed at integrators, solutions providers and enterprise-level companies that use a lot of AV gear. The Boston-based company is focused more at launch on unified communications, because of the scale and need out there. But Netspeek's toolset is also applicable to digital signage, and can bolt on to existing device management solutions. The guy driving this will be familiar in digital signage hardware circles. Erik DeGiorgi was running the specialty PC firm MediaVue, but sold that company about a year ago. Since then, he's been forehead-deep working with a small dev team on Netspeek. We caught up last week and he gave me the rundown. Subscribe from wherever you pick up new podcasts. TRANSCRIPT Erik, nice to chat once again. You sold your company about a year ago, and I don't want to say disappeared, but kind of went off the grid in terms of digital signage, and now you are launching a new company called Netspeek. What is that?  Erik DeGiorgi: Thanks for having me back, Dave. It's crazy. Time flies. I think it's well over two years at this point since our last conversation.  We launched Netspeek at the beginning of the year. At the same time, we sold out MediaVue. Netspeek is bringing to market the first generative AI platform focused on supporting the day-to-day operations of mixed vendor estates of pro AV networks. Digital signage is certainly a component of that. We're really focused on the totality of pro AV technologies. So it includes a lot of UCC unified collaborations and communications technologies as well as signage, and really targeting office spaces. So think about meeting rooms and conference rooms. You might have a Zoom or a Teams environment in there as well as a signage system or classroom environments, and what we've developed is a generative AI solution that can be embedded into those networks, that can work alongside human operators, network administrators, technicians to help them support them in their daily workflows, and then also bring a large amount of automation. So our platform can not only kind of observe what's going on in a network, kind of a 24/7-365 way, but then take action and use its own logic and reason and independent thinking to analyze situations the same way a human operator would and then structure and generate responses. So being able to directly address equipment and solve problems independently. We're pretty excited to bring that to market. We're launching to the industry here in a week, and then we'll be demoing at ISE at the beginning of February.  You’ll have your own stand at ISE? Erik DeGiorgi: Yes, and I did pull up the booth number ahead of the call, but of course now it's on a different tab. It's in the Innovation Park, and the booth number is CS820, and it's actually centrally located there in the Innovation Park. So actually right outside the digital signage area.  Yeah, I think for people going to ISE, the Innovation Park is kind of along the main corridor in between halls.  Erik DeGiorgi: Yep, it's the central hallway.  Okay, so people should be able to find you there.  Erik DeGiorgi: Hopefully, yep.  Not a sprawling booth lik

    35 min
  3. JAN 8

    Andrew Broster, Evexi

    The 16:9 PODCAST IS SPONSORED BY SCREENFEED – DIGITAL SIGNAGE CONTENT The UK software firm Evexi has an interesting story behind its move into digital signage - in that it was more a pull from a client than a push by the company itself. They got deeper into it because of a client's needs, and then a change in technology support that really forced the hand of the customer and Evexi. A few years on from that big moment, Evexi is growing out its CMS software business based around a very modern, headless platform and tools that the company says manage to bridge a need for being dead-simple to use but also deeply sophisticated and hyper-secure. CEO Andrew Broster relates in this podcast the story behind Evexi, and how it goes to market. There's also a very interesting anecdote in there about how lift and learn tech is more than just a visual trick for retail merchandising - with Broster telling how it was driving serious sales lift for a big whiskey brand. Subscribe from wherever you pick up new podcasts. TRANSCRIPT Andrew, thank you for coming on this podcast. Can you give me a rundown, like the elevator ride story of Evexi?  Andrew Broster: Sure. Thanks for having me, Dave. My background is very technical. I spent about ten years prior to setting up Evexi running a managed service for a private cloud-based business. In 2015, Sky came to us through a partner and asked for an advertising platform to be built into pub networks, where they had 10,000 pubs under contract to sell Sky Sports to.  We walked away and said, what was the question? But eight months later, the product was released into the pub network and it has nearly 2,700 pubs going live within just under 12 months and really from there, we were working with an existing CMS provider, Scala and we learned a lot of the pains with integrating into third-party systems, platforms, building, customer portals, because the traditional CMSs are not user friendly, and as a result, that was our first digital signage customer and our first project that we launched. So what would you call yourself when you were getting into this with Sky, were you like an independent software vendor who just did custom work for customers?  Andrew Broster: Correct. Yeah, it was literally, “Hey, Andrew, we need to build this workflow portal.” We were trying to solve problems at a software level for end users through, in those days, it was actually still the channel and that was the first exposure we ever had to the channel.  Okay. Now, though, you have your own product.  Andrew Broster: Yes, at the end of 2018, early 2019, we launched Evexi, purely on the grounds of Sky needing a different CMS vendor because Scala was the end-of-life Samsung system on chip support and yeah, Evexi came live and we flipped 2,700 pubs overnight onto our platform, and we were talking about taking a big leap, that was a big leap for and a big learning curve  And how do you do that overnight? The common perception would be if you're going to change 2,000 devices over you've got to visit 2,000 devices or you've got to Telnet into them or something or other and monkey around with each of them  Andrew Broster: No, what we ended up doing was as we created a reboot script that was rewriting the URL from the URL launcher on a Samsung screen and instead of Scala, we flipped them remotely to ourselves.  So with this business, you were asked to develop something for a specific client. Did you look at the marketplace and go, all right, we can do this for sure. We've got a client who wants it We can turn this into a larger business, but boy, there are already a lot of CMS software platforms out there, how do we differentiate ourselves? Andrew Broster: I don't think it was even that really. I think right back in the beginning my other shareholder said to me, is this a mistake? Are we going to just generate a lot of debt within the business? Is this a hard business to get into? I spent probably about three to four months, looki

    35 min
  4. 2024-12-04

    Hubert van Doorne, Nexmosphere

    The 16:9 PODCAST IS SPONSORED BY SCREENFEED – DIGITAL SIGNAGE CONTENT Sensors and triggered content have been part of digital signage for probably 20 years, but they weren't widely used for a lot of that time because putting a solution together involved a lot of planning and custom electronics. A Dutch company called Nexmosphere has changed all that, offering a wide range of different sensors that trigger content to digital signage screens by sensing the presence of people or reacting to an action, like someone lifting a product up from shelf to get a better look. Nexmosphere has developed its own set of low-cost custom sensors and controllers that make it fast and easy for digital signage solutions companies, including pure-play CMS software shops, to add triggered content capabilities. Nexmosphere focuses on the hardware and makes an API available to partners. I chatted with CEO Hubert van Doorne about the company's roots and how his customers are now using sensors to drive engagement in retail. Subscribe from wherever you pick up new podcasts. TRANSCRIPT Thank you for joining me. Can you give listeners a rundown on what Nexmosphere is all about?  Hubert van Doorne: Oh, yes. I’d love to do that. Nexomsphere is all about sensors for digital signage and to make any digital signage system interactive and by interactive, we do not mean only by pressing a button or touching something on a screen, but it's much more of letting the digital signage installation respond to actually the person in front of it. So it can be a presence sensor. It can be something that you touch or lift the product and that way make an interactive system at Nexmosphere, build a platform of a lot of different sensors that can be hooked up easily to the system and in that way for the system integrator and really help in building this sort of system. It's something that's been done for decades by a lot of companies who made their own sensors so in that case, it’s not real rocket science, but the beauty of the product is that you can take any of these sensors, bring them together and you don't need any development time to have a proof of concept running and I think that's the real strong point of what we offer.  Yeah, I've been in this sector for a very long time, and I can remember, when I was working with one company, we had a guy who I think worked out of a motor home somewhere in Arizona or California or something like that, and he would design boards that could be used for very early iterations of sensor-based detection, presence sensor, that sort of thing, but it was a lot of work and there was nothing off the shelf that you could buy to do all that. I suspect that there's a whole bunch of companies that said, “Oh, thank God, I can just order this and it's already sorted out.”  Hubert van Doorne: Exactly. It's actually also how the company started in 2015. We were a part of a display company making POS materials for in-store and we developed our own sensor set for Sonos and for Philips to go into the European stores, but what we saw is that the number of stores was heavily declining and the complexity of every system was really growing. So we needed something modular that was not just for one group of displays. We needed something for five thousand, you could make the same part of electronics, but now we need it for 200 stores, something still affordable to build, and that's how the idea started off of making a more standard solution that you can plug and play. And, first, when we came to the market, everybody was like, “No, we will build something ourselves, that's much easier.” But then, over time you saw these numbers of installations decline. concept stores would only be maybe five stores or ten stores and then slowly evolve over time and that was getting difficult to make something really solid, and robust in small numbers. So that's where we really saw that the companies coming to us. Like indeed, what you say, thank you, you're develo

    39 min
  5. 2024-10-17

    Lisa Schneider & Travis McMahand, Videotel

    The 16:9 PODCAST IS SPONSORED BY SCREENFEED – DIGITAL SIGNAGE CONTENT There are not a lot of companies that have been involved in what we now call digital signage for 44 years, but Videotel has been selling technology that puts marketing information on screens since 1980. The company started with VCRs (younger readers may have to Google that) and then started designing, manufacturing and selling DVD players that, unlike consumer devices, would happily play out a set of repeating video files for weeks, months and years. Back in the days before fast internet connections, cloud computing and small form factor PCs, that's how a lot of what we now know as digital signage was done. About 14 years ago, the San Diego-area company added dedicated, solid state digital signage media players - and that product line has steadily grown to include networked and interactive versions. The company also now has interactive accessories for stuff like lift and learn, and directional speakers that help drive experiences in everything from retail to museums. I had a good conversation with Lisa Schneider, who runs sales and marketing, and Travis McMahand, Videotel's CTO. We get into the company's roots, the evolution to solid state media players, and how Videotel successfully competes with $400 and higher players, when at least part of the buyer market seems driven mostly by finding devices that are less than $100. Subscribe from wherever you pick up new podcasts. TRANSCRIPT Thank you for joining me. Can you introduce yourselves and tell me what Videotel is all about?  Lisa Schneider: Yes, absolutely. Hello, Dave. Thank you for having both Travis and me today. We appreciate it. My name is Lisa Schneider and I am the executive vice president for sales and marketing for our company, Videotel Digital. We were founded in 1980. Gosh, it's been almost 44 years now, back when we were manufacturing top-loading VCRs, that went into industrial-grade DVD players, and now in the last 14 years, we are manufacturing digital signage media players. We have interactive solutions that include various sensors like motion sensors, proximity sensors, and weight sensors. We've got mechanical LED push buttons and touchless IR buttons and RFID tags, and things like that that create interactive displays. We also provide directional audio speakers. We have various form factors for all types of projects, and then we also have Travis on the line with us. I'll let Travis introduce himself.  Travis McMahand: Oh, hi, I'm Travis McMahand I am the CTO of Videotel Digital.  Where's the company based? Is it in San Diego?  Lisa Schneider: Yes, we are in, it's San Diego. It's actually Chula Vista, borderline San Diego. So in California.  San Diego area.  Lisa Schneider: Yes, San Diego area. Beautiful San Diego.  So I've been aware of your company forever and going all the way back to the days when you were doing industrial grade, commercially oriented DVD players. In the early days of digital science before things were networked, that's what people were using and if you used a regular DVD player or even a VCR or something like that, the thing was really not set up to play over and over again if you were using just like a consumer-grade device. So the whole idea was you were, you guys developed commercial-grade versions that were rated to last, for days, weeks, months, years. Is that accurate?  Lisa Schneider: Yes, that is accurate, and it was, that was our flagship product back in the day. That was because we made a truly industrial-grade player and it would auto power on, auto seamlessly loop and repeat without any manual interaction, even without a remote. So it was a looping player.  We actually still have three different types of industrial-grade DVD players that we still offer. They're actually really popular in healthcare facilities because they are specifically UL-approved for medical DVD players still, and they are still out there and, we are still producing them.  T

    33 min
  6. 2024-10-09

    Ariel Haroush, Outform & Future Stores

    The 16:9 PODCAST IS SPONSORED BY SCREENFEED – DIGITAL SIGNAGE CONTENT One of the particularly interesting things about Outform is how a company that's been doing digital in retail for 20-plus years is not all that well known in digital signage circles. Not that it's hurt the Miami-based company, which has offices and manufacturing facilities all over the world, and has delivered countless tech-centered shopper engagement solutions for some of the world's biggest brands. I'd been operating mostly with the impression that Outform designed nice-looking digital fixtures for retail, but there is a lot more to the company than that. They do the whole nine yards of retail from idea through execution. I had a great chat that could have gone on for a few hours with Outform founder Ariel Haroush. We started with the company's roots and how Haroush kind of fell into scalable digital solutions for retail. We get into how the company works and the state of things like retail media. Then we spend quite a bit of time talking about Haroush's ambitious new venture, called Future Stores. It takes the notion of pop-up stores, and gives it the scale and digital experience demanded by big global brands. The first location opens in central London on October 30th. Subscribe from wherever you pick up new podcasts. TRANSCRIPT Ariel, thanks for joining me. For those who don't know, can you give a rundown of what Outform does and their background?  Ariel Haroush: Outform is a retail marketing company in essence. We've been referred to as an innovation agency because we are very much on the cutting edge of retail, experiential, and innovation in retail. The company does everything from design all the way to execution, which is quite unique because we have the ability to ideate and strategize like a typical agency that you would expect. But we are transitioning seamlessly into the execution room. So everything we ideate, we engineer, we prototype and we manufacture. So while the business has a very, I would say appeal of an agency, we are, in essence, a manufacturer at scale, and we have manufacturing facilities all over the world in three main regions in Europe, in Asia, and in the States alone, we have two manufacturing facilities, both in Chicago and in San Francisco. Did you start as a manufacturer and evolve into an agency or vice versa, or none of the above?  Ariel Haroush: My journey as the founder of Outform was quite unique. My passion for the industry actually started when I watched the movie Back to the Future. I'm sure you remember Marty flying all the way to the future with the DeLorean and then you see this billboard transform into a shark, and I was just mesmerized by it, and there's something in it that made me say, “oh my God, this is what I want to do.”  So when I started my career, I was always very much leaning to the visual aspect of things. I had an office in Times Square and I was looking at all the signage there and I went, geez, why no one is doing it on a commercial level, and that was the seed of founding Outform. So I started really with no manufacturing background, but with a lot of passion towards how spectacular signage should be, and I was able to convince one customer to give me an opportunity. Back in the days it was Siemens and I had done this huge mobile phone replicas in, one of the biggest trade shows called CeBIT and that was an experience, and one thing led to another, the second customer was Samsung, and I was moving from one customer to another, creating those experiences.  As things evolved, one of the biggest opportunities that I've got was a customer, in the United States, in Chicago that said, “Hey, are you doing all this massive, spectacular signage. Would you mind doing something smaller in scale?” I said what do you mean by that? He said, we don't need giant signage. We need something that we can fit into a retail store, and I said, okay, what do you have in mind? He said, I need 20 mobile phone

    40 min

Ratings & Reviews

5
out of 5
3 Ratings

About

This podcast is the audio extension of Sixteen:Nine, an online publication that’s been documenting the growth and filtering the BS of the digital signage industry since 2006.

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