Wrench Turners Podcast Mr Joshua Taylor

"If you don't set your own goals, somebody else will."



This week on Wrench Turners Podcast

Technician and Content Creator

Rob Buttrick aka "TheVWMechanic



Rob shares his early memories of his grandfather working on cars, his first job at a taxi firm, and the challenges he faced in his early years. We discussed his transition to working as a Volkswagen specialist, climbing the ranks, becoming a master technician, and his content creation journey.



Let’s get into it.



J.

—-

I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + 🔔 to get daily automotive service content.



You can find Wrench Turners Merch here:

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Wrench Turners Website/Newsletter

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Chapters

00:00 Introduction

00:56 Early Interest in Cars

06:29 Getting Into the Trade

09:05 First Job at a Taxi Firm

09:44 Challenges in the First Year

15:20 Moving to a Volkswagen Specialist

20:51 Starting Content Creation

27:42 Challenges of Being a Mechanic

29:54 Advice for Mechanics

31:50 Upcoming Content

35:21 Conclusion

Fireman? ...No, Foreman.



"It was kind of an accident if I'm being honest." -Clinton



This week on Wrench Turners Podcast

Mechanic, Foreman, and Leader

Sonic Automotive Group

Clinton Cruz



Key Takeaways:

1️⃣ Unexpected events can lead to discovering a passion

2️⃣ Technicians need to take ownership of their training

3️⃣ Managing different personalities within the shop is challenging



J.

—-

I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + 🔔 to get daily automotive service content.



You can find Wrench Turners Merch here:

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Get into Riverside.fm, Freemium Edition (my recording software)

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Wrench Turners Website

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Episode Summary

Clinton Cruz shares his journey into the automotive trade, starting with a car repair accident that led him to discover his passion for fixing cars. He worked at a gas station repair facility before moving to a Dodge dealership and eventually transitioning to a Toyota dealership. Clinton emphasizes the importance of following instructions and learning from mentors in order to become a good leader. He also discusses his love for working on Supras and reflects on the changes in the automotive industry over the years. In this conversation, Clinton Cruz and Joshua Taylor discuss the challenges of being a leader in a shop and the importance of communication and training in the automotive industry. Clinton emphasizes the need for technicians to take ownership of their training and to surround themselves with good people who can inspire and mentor them. They also discuss the importance of separating personal and professional feedback and the value of building relationships with other technicians. The conversation ends with Joshua sharing his plans for future podcast episodes.



Chapters

00:00 Introduction and Background

00:29 Getting Into the Trade

05:15 Transition to a Dodge Dealer

07:36 Transition to a Toyota Dealer

11:35 Working at Toyota

24:10 The New Supra

24:36 Discussion on the high price of sports cars

27:12 Clinton's progression in the automotive industry

28:21 Challenges of being a leader in the shop

32:05 The importance of separating personal and professional

36:59 Clinton's advice for technicians

49:01 The value of surrounding yourself with good people

50:05 Closing remarks and upcoming episodes



Keywords

automotive trade, car repair, gas station, Dodge dealership, Toyota dealership, following instructions, mentors, leadership, Supra, automotive industry, automotive industry, leadership, communication, training, personal development, relationships

"Be true to you and let them talk." - Wendy



This week on Wrench Turners Podcast

BDC Specialist and Trainer

Serial Student in Automotive and people

Podcast Host of The Human Side of AI

BDC Angels LLC owner, 😇🚐☎️ Wendy Reeves



Wendy Reeves shares her journey in the automotive industry, starting as a title clerk and eventually running a successful BDC business that just hired 40 new agents to support the business growth.



Key Takeaways:

1️⃣ Building a supportive community is crucial for personal and professional growth.



2️⃣ Accountability and work ethic are important qualities for both sales and service professionals.



3️⃣ Open communication and feedback within the dealership are essential for improvement.



You can find Wendy on Linkedin:

https://www.linkedin.com/in/wendy-reeves/



Or check her BDC Angels Website directly

https://bdcangels.com/



Let’s get into it.



J.

—-

I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + 🔔 to get daily automotive service content.



You can find Wrench Turners Merch here:

https://lnkd.in/g9tR8ZcF



Get into Riverside.fm for FREE (my recording software)

https://lnkd.in/g6c9wKk2



Summary

In this episode of the Wrench Turners podcast, Joshua Taylor interviews Wendy Reeves, the founder of BDC Angels, a company focused on improving communication between guests and dealerships. Wendy shares her journey in the automotive industry, starting as a title clerk and eventually running a successful business. She discusses the importance of building a supportive community and the impact of COVID-19 on personal interactions. Wendy also highlights the growth of the SDL (Service Drive Live) community and the positive changes in the automotive industry. The conversation with BDC Wendy focused on the challenges and differences between building BDCs in the past and present. One of the biggest challenges today is the gap between sales and BDC, as well as the presence of too many hands in the BDC. Communication between departments, such as sales, BDC, and service, is crucial for success. The conversation also touched on the importance of accountability, work ethic, and effective communication in both sales and service. BDC Wendy advised mechanics to be true to themselves and not compromise their values, while also emphasizing the need for open communication and feedback within the dealership.



Chapters

00:00 Introduction and Mama Shark

03:00 The Power of Community

04:55 Early Automotive Career

08:51 First Year as a Title Clerk

13:14 Transition to BDC Angels

20:01 Challenges of Building a Service BDC

20:55 Evolution of BDCs and Challenges

22:07 Communication Gap between Sales and BDC

22:52 Too Many Hands in the BDC

23:23 Broken Culture in BDCs

24:03 The Importance of Communication

25:23 The Role of Technicians in the BDC

26:19 Different Sales Approaches in BDC

27:16 The Importance of Empathy in BDC

27:39 Selling Appointments, Not Cars

28:23 The Impact of Communication on Customer Experience

29:19 The Need for Improved Communication

30:22 The Role of High-Value Leaders in Improving Communication

31:12 The Challenges of Communication in the Automotive Industry

32:16 The Importance of Accountability and Communication in the Shop

34:07 The Impact of Communication on Work Ethic

35:29 The Power of Conversation and Communication

36:36 The Importance of Sharing Information and Feedback

37:46 The Consequences of Dirty Data and Poor Communication

39:06 The Importance of Accountability and Coaching

41:21 Being True to Yourself and Letting Others Talk

44:18 Taking Care of Yourself and Minding Your Own Business

"I'm not a desk person. There's no way I could sit at a desk and sit there all day and do nothing." - Madison



This week on Wrench Turners Podcast

RSE Mechanic

Madison Wheeler



Key Takeaways:

1️⃣ Stable routines lead to success.

2️⃣ Old vs New; not the same diagnostic steps.

3️⃣ Having faith in yourself can change outcomes.



Let’s get into it.



J.

—-

I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + 🔔 to get daily automotive service content.



You can find Wrench Turners Merch here:

https://lnkd.in/g9tR8ZcF



Get into Riverside.fm for FREE (my recording software)

https://lnkd.in/g6c9wKk2



Summary

In this conversation, Joshua Taylor interviews Madison Wheeler, a female mechanic, about her journey into the automotive industry. Madison shares how her interest in trucks and a desire for a more stable routine led her to pursue a career as a mechanic. She started in heavy-duty vehicles and then transitioned to working at a Toyota dealership before moving to a Nissan dealership. Madison discusses the differences between working on Toyota and Nissan vehicles, highlighting the engineering and manufacturing variances. She also mentions the challenges of diagnosing and repairing custom and classic cars at an independent shop. In this conversation, Madison discusses the challenges of transitioning from working on old cars to new cars within the same day. She also shares her experiences working at a Toyota dealership, Nissan dealership, and an independent shop. Madison highlights the importance of leadership and how it can impact a mechanic's happiness and productivity. She advises mechanics to have faith in themselves, work smarter not harder, and appreciate the support and guidance of their leaders.



00:00 Introduction and Technical Difficulties

01:32 Getting Into the Automotive Industry

06:03 First Year as a Mechanic

08:43 Transition to Nissan and Meeting Richard Mueller

11:19 Difference Between Toyota and Nissan

12:40 Different Car Brands and Models

13:16 Simplicity in Manufacturing

14:08 Working on German Cars

14:53 Challenging Repairs and Diagnostics

16:28 Switching Between Old and New Cars

17:04 Advancements in Diagnostic Tools

18:01 Working on Different Car Models

19:00 Importance of Leadership in the Workplace

20:00 Advice for Mechanics

21:42 Appreciating Good Leadership

24:55 Overcoming Challenges as a Female Mechanic

31:03 Importance of Appreciation and Respect

"Be more concerned about the job you're getting paid for than getting paid for the job you're doing" - Christopher



This week on Wrench Turners Podcast

Master Technician, Race Car Mechanic, and Shop Foreman

Cobourg Mazda

Christopher Johnson



Key Takeaways:

1️⃣ Christopher's passion for racing sparked his career in automotive. "Personal Interests" can drive a long career in automotive.



2️⃣ Bringing outside experiences into a dealership can help provide a perspective that the team and business may have never experienced before.



3️⃣ Accountability and a willingness to learn from mistakes are key to professional development and respect in the automotive industry.

Let’s get into it.



J.

—-

I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + 🔔 to get daily automotive service content.



You can find Wrench Turners Merch here:

https://lnkd.in/g9tR8ZcF



Get into Riverside.fm for FREE (my recording software)

https://lnkd.in/g6c9wKk2



Summary

In this episode, Christopher Johnson shares his journey in the automotive industry, from his early fascination with racing to his experiences working at race shops and dealerships. He emphasizes the importance of holding oneself accountable and taking pride in the work being done. Christopher's advice for mechanics is to focus on doing the job they are getting paid for, rather than worrying about how much they are getting paid for the job. Overall, his story highlights the passion and dedication required to succeed in the automotive industry.



Chapters

00:00 Introduction

00:36 Getting into Automotive

02:23 Early Racing Experiences

04:42 First Year Working on Cars

06:04 Apprenticeship Experience

07:57 Working at a Race Shop

08:54 Transition to a Dealership

12:04 Working on Race Cars

16:57 Transition to Mazda Dealership

19:27 Moving Back to Coburg

23:33 Advice for Mechanics

26:19 Conclusion

Retaining Knowledge - 10 Mill Mastery - Series 9 - Episode 2



The Lads:
Marshall Sheldon
Stephan Dos Santos
Richard Mueller
Russell Wickham



Summary

The conversation revolves around the topic of how to remember and retain knowledge in the field of automotive repair. The participants discuss various strategies, including teaching others, writing things down, creating Google Docs, and sharing information with colleagues. They also mention the importance of accessing stored bulletins and notes, as well as the value of hands-on experience and learning from the school of hard knocks. The conversation highlights the need for continuous learning and the challenges of staying up-to-date in a rapidly evolving industry.



Takeaways


Teaching others helps in revisiting and retaining knowledge.
Writing things down, creating Google Docs, and storing information online can aid in remembering and recalling information.
Accessing stored bulletins and notes can provide valuable guidance when working on older vehicles.
Hands-on experience and learning from the school of hard knocks are essential for retaining knowledge.
Continuous learning is crucial in the automotive repair industry to keep up with advancements and changes.



J.
—
I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + 🔔 to get daily automotive service content.

You can find Wrench Turners Merch here:
https://lnkd.in/g9tR8ZcF

Check out the Website here:
www.wrenchturners.online