200 episodes

WIHI is an exciting "talk show" program from IHI. It's free, it’s timely, and it’s designed to help dedicated legions of health and health care improvers worldwide keep up with some of the freshest and most robust thinking and strategies for improving health and patient care. Learn more at ihi.org/wihi.

WIHI - A Podcast from the Institute for Healthcare Improvement WIHI

    • Medicine

WIHI is an exciting "talk show" program from IHI. It's free, it’s timely, and it’s designed to help dedicated legions of health and health care improvers worldwide keep up with some of the freshest and most robust thinking and strategies for improving health and patient care. Learn more at ihi.org/wihi.

    WIHI: Workload, Stress, and Patient Safety: How Human Factors Can Help

    WIHI: Workload, Stress, and Patient Safety: How Human Factors Can Help

    January 23, 2020
    The relationship between workload and stress and the risk this poses for practitioners and patients alike need more attention. On this episode of WIHI, IHI's longtime senior safety expert Frank Federico, RPh, and James Won, PhD, talk about the field of human factors in health care, and the role that human factors can play in reducing today’s work-related stress.
    Featuring:
     Frank Federico, RPh
    James C. Won, PhD
    Featured Links:  
    What is Human Factors in Healthcare?
    Cognitive Overload, Medical Errors, and a 5-point Communication Strategy to Help Clinicians Stay Focused.
    IHI's Patient Safety Executive Development Program

    • 1 hr
    WIHI: Special Edition Podcast: Creating a Culture of Continuous Improvement that Outlasts Your Leaders

    WIHI: Special Edition Podcast: Creating a Culture of Continuous Improvement that Outlasts Your Leaders

    December 10, 2019
     Featuring:
    John Toussaint, MD, Catalysis Executive Chairman
    Aravind Chandrasekaran, PhD, Academic Director MBOE, Fisher College of Business, The Ohio State University
     WIHI is pleased to present a Special Edition Podcast: Creating a Culture of Continuous Improvement that Outlasts Your Leaders, featuring John Toussaint and Aravind Chandrasekaran.
     We can all point to leaders who have championed improvement at our organizations, helping to move the dial and motivate many others. But too often organizations see their QI gains stall or, worse, reverse when a leader departs. Drs. Toussaint and Chandrasekaran have been studying this phenomenon and have identified evidence-based approaches that ensure a culture of improvement lasts beyond the tenure of any senior individual – and can be sustained during times of transition and succession.
     This keynote was recorded on December 10, 2019, at IHI’s annual National Forum on Quality Improvement in Health Care in Orlando, Florida. The podcast is approximately one hour and six minutes; we recommend that you have the presentation slides handy for reference as you’re listening.  The first person speaking is John Toussaint. “AC” refers to Aravind Chandrasekaran. 
    We recommend that you have the presentation slides handy for reference. 
     

    • 1 hr 7 min
    WIHI: The Benefits of Behavioral Health in the ED

    WIHI: The Benefits of Behavioral Health in the ED

    Thanks for listening to WIHI. As an organization dedicated to continuous improvement, we hope you will take a moment to give us feedback on this particular episode of WIHI. We’ll use this information to ensure we keep producing the high-value, cutting-edge conversations on health and patient care. Take the 1-minute survey here: ihi.org/PodcastSurvey.
     Date: November 14, 2019 
    Featuring:
    Arpan Waghray, MD, System Director, Behavioral Medicine, System Medical Director, Telepsychiatry, Providence St. Joseph Health; Chief Medical Officer, Well Being Trust
    Scott Zeller, MD, Vice President of Acute Psychiatry, Vituity
    Scott M. Surico, BSN, RN, MICN, Education Coordinator for Emergency Services, Hoag Memorial Hospital Presbyterian
    ​Marie Schall, MA, Senior Director, Institute for Healthcare Improvement (IHI)​
     Emergency departments (EDs) constantly handle behavioral health-related emergencies, but what if EDs were able to take a more proactive approach toward behavioral health patients, initiating treatment and better connecting individuals to optimal care?
     Tune into this episode of WIHI, The Benefits of Behavioral Health in the ED, to hear about an eight-hospital system, 18-month IHI initiative, Integrating Behavioral Health in the Emergency Department and Upstream (ED and UP). With support from the Well Being Trust, the ED and UP initiative sought to improve ED culture surrounding patients with behavioral health issues, emphasizing trauma-informed care, and the need to build awareness of, and partner with, community resources. The WIHI panel highlights the importance of changing hearts and minds and practices in the ED with behavioral health patients when they’re most vulnerable, and the impact well-conceived interventions can have on patients, family members, and staff. Treating patients with the care most appropriate to their condition is of critical importance in health care, and we hope you’ll appreciate and learn from this WIHI. 

    • 59 min
    WIHI: Increasing Joy in Work: Notes from a Cardiac ICU Team

    WIHI: Increasing Joy in Work: Notes from a Cardiac ICU Team

    As an organization dedicated to continuous improvement, we hope you will take a moment to give us feedback on this episode of WIHI. Take the 1-minute survey here: ihi.org/PodcastSurvey.
    Featuring:
    Jamie Beach, BSN, RN, Quality Data Manager, Frankel Cardiovascular Center, Michigan Medicine
    Diane Lopez, RN, MSN, Clinical Nursing Director, Michigan Medicine
    Jessical Perlo, MPH, Network Director, Institute for Healthcare Improvement
    Caregiver burnout is well documented and on the rise. To address some of the underlying issues and improve patient and provider safety, the Institute for Healthcare Improvement (IHI) has developed a framework and set of recommendations known as "Joy in Work." Organizations across the country are testing how to apply the principles with encouraging results. If you want to learn how one clinical team at Michigan Medicine, spearheaded by Diane Lopez with help from Jamie Beach, has changed what was once a toxic culture in a medical unit, this episode of WIHI is for you.
     IHI Joy In Work Tools and Resources:
     The IHI Framework for Improving Joy in Work is the North Star for this work. Other key and helpful materials include:
    IHI Blog Post: In Defense of the Word “Joy”
    Journal of Healthcare Management: Why Focusing on Professional Burnout Is Not Enough
    NEJM Catalyst: Applying Community Organizing Principles to Restore Joy in Work
    IHI Tool: "What Matters to You?" Conversation Guide for Improving Joy in Work
     Currently, IHI is gearing up for a Results-Oriented Learning Network around Joy in Work. The network will kick off in January 2020. Register here to save your spot in a free informational call with Network faculty on November 15, 2019, at 11:00 AM ET.
    Looking for in-person trainings? Join us at this year’s National Forum, where Joy in Work is a featured track. (You can browse all National Forum sessions here.) 

    • 31 min
    WIHI: Let’s Get to Work on Waste in Health Care

    WIHI: Let’s Get to Work on Waste in Health Care

    October 3, 2019
    Featuring:
    Derek Feeley, President and CEO, Institute for Healthcare Improvement
    Helen Macfie, PharmD, Chief Transformation Officer, Providence St. Joseph Health
    Kelly Logue, MA, Senior Director of Affordability, HealthPartners
    The notion of waste in healthcare has expanded in recent years. Today, waste encompasses everything from diagnostic errors and hospital-acquired infections to EHR workarounds and staff burnout. Experts suggest this waste in the US health care system totals roughly one trillion dollars per year. And, as Derek Feeley writes in the foreword to the IHI Leadership Alliance’s Call to Action: “The most precious resources – the [health care] workforce’s time, spirit, and joy – are being unnecessarily drained by wasteful processes every day.”
     So, what if this one trillion dollars could be cut in half by 2025? It’s no pipe dream if every health system doubles down. And, this episode of WIHI, Let’s Get to Work on Waste in Health Care, talks about how. Among our panelists, Helen Macfie will trace how the IHI Leadership Alliance waste workgroup arrived at its key interventions and savings calculations in the Call to Action; IHI’s Derek Feeley will share why he’s championing waste reduction in health care; and Joanna Roberts, and Kelly Logue will discuss the encouraging trajectory of current strategies in their organizations. We hope you’ll tune in.  

    • 59 min
    WIHI: NO LET UP ON SAFETY

    WIHI: NO LET UP ON SAFETY

    September 19, 2019
    Featuring:
    Tejal K. Gandhi, MD, MPH, CPPS, Chief Clinical and Safety Officer, Institute for Healthcare Improvement (IHI)​
    Rear Admiral Jeffrey Brady, MD, MPH, United States Public Health Service, Director, Agency for Healthcare Research and Quality's Center for Quality Improvement and Patient Safety 
    Helen Haskell, President, Mothers Against Medical Error and Consumers Advancing Patient Safety

    Jay Bhatt, DO, MPH, MPA, FACP, Senior Vice President & Chief Medical Officer, American Hospital Association; President, Health Research and Educational Trust

    It’s been 20 years since the renamed National Academy of Medicine (former Institute of Medicine) first shined light on the unintended consequences of medical errors in American health care. Their report, To Err is Human: Building a Safer Health System, has served as a catalyst for safety initiatives at health systems, and progress has been made on multiple fronts — from significant reductions in health care - associated infections, to an embrace of quality improvement and patient safety solutions that now encompass the entire continuum of care.
    Even with this progress, obstacles to safe and reliable care persist. Systems are confronting a new payment environment, it remains difficult to sustain improvement gains, there are EHR headaches, and ongoing concerns about physician and staff burnout. These are just some of the reasons IHI convened national safety leaders and stakeholders to form the National Steering Committee for Patient Safety (NSC). Co-chaired by IHI and the Agency for Healthcare Research and Quality (AHRQ), the NSC is hard at work on a new National Action Plan it expects to release in early 2020. In light of these developments, and in support of World Patient Safety Day on 9/17, we’re focusing this edition of WIHI: No Let Up on Safety, on the work of the NSC and their bold intention to re-energize the safety movement in the US with foundational safety principles and priorities.
     If you’re looking to continue the conversation, join industry leaders at this year’s IHI National Forum on Quality Improvement in Health Care and attend a special interest breakfast with members of the NSC.

    • 46 min

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