The Turndown: The Podcast for Hoteliers

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The Turndown: The Podcast for Hoteliers

Ever wonder what keeps hoteliers up at night? Or what helps them sleep easy? In “The Turndown,” host Sebastien Leitner of Cloudbeds chats with hospitality executives and industry leaders about their latest challenges and breakthroughs, the inspirations and innovations that keep them going, and the life lessons that go along with working in this chaotic, yet rewarding, industry.

  1. 30 ABR

    Jennifer Barnwell: Empowering independent hotels in a brand-centric market

    Jennifer Barnwell is an advocate for independent hotels. As President of Curator Hotel & Resort Collection, she offers independents the opportunity to harness the power of scale and access cost savings through vendor negotiations, ultimately helping them stay independent and be more profitable. She discusses the challenges and opportunities for independents in terms of funding, brand awareness, and loyalty programs, as well as which key technology investments to prioritize.

    47 min

  2. 23 ABR

    Claire Jollain: Appealing to the next generation in hospitality

    With hospitality students graduating with skills that can be applied to other industries with better salaries and work-life balance, how will the industry retain its top-tier talent? As Dean of Hotel Institute Montreux and Assistant Dean of Swiss Hotel Management School, Claire Jollain has direct contact with future hospitality professionals and shares her perspective on how the industry needs to adapt to appeal to the upcoming generation of leaders.   Additional resources on this topic:   A 2024 guide to hotel automation  What is a hotel chatbot? 9 benefits and key features to look for

    44 min

  3. 16 ABR

    Kristen Vasan: The greater purpose in exploring the great outdoors

    When was the last time you spent the night camping? As Global Director of Partnerships at Hipcamp with over 15 years of experience in the outdoor hospitality and tech industry, Kristen Vasan is dedicated to getting travelers to experience nature as a way of promoting environmental stewardship. She shares her transition from working in New York City to spending half the year sleeping in a tent and her thoughts on the transformative power of nature in sparking collective humanity.  Additional resources on this topic:  6 ways to make your hotel more sustainable  10 types of hotel guests who might walk through your door

    29 min

  4. 9 ABR

    Julia Krebs: Inspiring young minds to join the hospitality field

    As someone who joined the hospitality industry right after high school, lecturer Julia Krebs has deep passion, understanding, and experience in the field that she draws from to connect with students at Les Roches International School of Hotel Management. She emphasizes the importance of inspiring young adults to choose a career in hospitality and discusses the need to balance technology in hospitality education with the human touch.    Additional resources on this topic:  Infinitely scalable: Build your ideal hotel tech stack with a modern platform  A guide to hotel operations: Strategies, trends, and technology

    44 min

  5. 2 ABR

    Gavin Gray: Essential tools and tips for running a successful vacation rental business

    The vacation rental industry has become highly lucrative – and competitive – in recent years. As Global Head of Connectivity Account Management at Vrbo, Gavin Gray has a wealth of insights to share about the vacation rental industry, including top trends, hot destinations, and essential technology tools needed to gain a competitive edge. He highlights the differences between hotels and vacation rentals, as well as the increasing similarities in the experiences they offer.  Additional resources on this topic:  23 Airbnb competitors and alternative booking sites  How to choose a revenue management system (+18 top RMS solutions)

    33 min

  6. 26 MAR

    Dr. Stowe Shoemaker: The business of educating future hospitality leaders

    During his long career in hospitality education, Dr. Stowe Shoemaker (Ph.D. Cornell University) has witnessed the hospitality curriculum evolve into a business-focused teaching. But should hospitality be all business? He discusses the challenges of educating and attracting a new generation to the hospitality industry and explores the value of applying hospitality principles in other industries, especially healthcare.  Additional Resources on this topic:  Exclusive interview: How to empower hospitality’s future leaders with modern tech skills and innovation  6 trends shaping the travel landscape

    49 min

  7. 19 MAR

    Dallin Tait: The wild adventures of building a destination hotel

    Running a resort & spa in the middle of remote Utah has proven to be one of life’s greatest adventures for Dallin Tait. After spending the better part of his career running an excursion company, Dallin also took on the role of General Manager at his family-owned hotel in Bluff, Utah – a sanctuary for outdoor enthusiasts. He shares his success journey, from starting a destination hotel business and building a strong team to navigating challenges and scaling for growth.  Additional resources on this topic:  From idea to execution: 10 sections to include in your hotel business plan Starting a lodging business: The complete technology guide

    38 min

  8. 12 MAR

    Jacqueline Nunley: Innovation, adaptation, and the future of hospitality

    Jacqueline Nunley has been at the forefront of revolutionizing travel industry technology for over two decades. As the Industry Advisor for Travel & Hospitality at Salesforce, she has dedicated her career to guiding companies to transform with innovative solutions. She shares her perspective on the importance of discovering and adopting new tools, the impact technology has on hospitality job roles, and the future of travel – including potential disruptions that may occur.   Additional resources on this topic:  14 hotel technology trends that every hotelier needs to know PMS Technology: The evolution and future of the hospitality platform

    44 min
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Ever wonder what keeps hoteliers up at night? Or what helps them sleep easy? In “The Turndown,” host Sebastien Leitner of Cloudbeds chats with hospitality executives and industry leaders about their latest challenges and breakthroughs, the inspirations and innovations that keep them going, and the life lessons that go along with working in this chaotic, yet rewarding, industry.

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