SPOCcast Episode 24 - Ben Brennan on Customer Experience for IT

Episode 24 is an interview with Ben Brennan. (Twitter: @why) Ben is the author of "Badass IT Support", and inventor of the QSTAC™ metric for IT customer experience. A former psychotherapist and musician, Ben brought his unique background to IT Support in San Francisco a decade ago. Since then, Brennan has helped transform IT teams for some of the country's leading tech firms including Box, Yahoo, Twitter, Jawbone, AOL, and Verizon Media, showing them how great communication, clearly defined and measurable goals, and an irreverent sense of humor can revolutionize a company's IT Department. The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2020 HDI, all rights reserved.