SPOCcast

HDI

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SPOCcast

The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. ©2020 HDI, all rights reserved. HDI is on the web at https://ubm.io/spoccast For over 30 years, HDI has partnered with thousands of organizations to improve their customer service and service management performance by educating their people, elevating their processes, and empowering their strategy.

06/08/2020

SPOCcast Episode 28 - Rae Ann Bruno on Customer Wow for IT

Episode 28 is an interview with Rae Ann Bruno. Rae Ann is the President of Business Solutions Training, Inc (BST), an organization focused on training and consulting in various areas of ITIL, Knowledge-centered Service (KCS), Service Desk Improvement, Internal Marketing, Metrics and ITIL Process Improvement. Rae Ann was inducted into the HDI Hall of Fame in 2017 and was named one of Cherwell's IT Legends that same year. Rae Ann delivers session 601: Wow Your Customers, Don’t Just Satisfy Them at SupportWorld Live—A Digital Experience. https://supportworldlive.com The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. ©2020 HDI, all rights reserved.

31 min
28/07/2020

SPOCcast Episode 27 - Jason Wischer on Leadership and Listening

Jason Wischer is a well-known leader in the HDI Local Chapter community. He'll be delivering Session 405 on this topic at SupportWorld Live - A Digital Experience https://www.hdiconference.com/ The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. ©2020 HDI, all rights reserved.

29 min
23/06/2020

SPOCcast Episode 26 - David Moskowitz on Systems Thinking

A conversation with David Moskowitz on systems thinking The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2020 HDI, all rights reserved.

26 min
19/03/2020

SPOCCast Episode 25 - Claire Agutter on Service Management - E-Learning - Women in Tech - More

Episode 25 of SPOCcast is an interview with Claire Agutter. Claire is the lead tutor of ITSM Zone, an organisation that specialises in best practice e-learning. Claire is also director of Scopism, and was lead architect for VeriSM, an approach for managing the digital organization. Claire is one of HDI’s top 25 thought leaders for 2020. Scopism: https://www.scopism.com/ ITSMZone: https://itsm.zone/ The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2020 HDI, all rights reserved.

29 min
28/02/2020

SPOCcast Episode 24 - Ben Brennan on Customer Experience for IT

Episode 24 is an interview with Ben Brennan. (Twitter: @why) Ben is the author of "Badass IT Support", and inventor of the QSTAC™ metric for IT customer experience. A former psychotherapist and musician, Ben brought his unique background to IT Support in San Francisco a decade ago. Since then, Brennan has helped transform IT teams for some of the country's leading tech firms including Box, Yahoo, Twitter, Jawbone, AOL, and Verizon Media, showing them how great communication, clearly defined and measurable goals, and an irreverent sense of humor can revolutionize a company's IT Department. The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2020 HDI, all rights reserved.

29 min
14/01/2020

SPOCcast Episode 23 - Charles Araujo on Digital Transformation

Episode 23 of SPOCcast is an interview with Charles Araujo, industry analyst, keynote speaker and best-selling author of The Quantum Age of IT. Charlie is the founder of The Institute for Digital Transformation, and believes that “what’s coming next represents as fundamental a change in how the world works as did the rise of the industrial age hundreds of years ago.” His email journal, Your Digital Future, is available at https://www.charlesaraujo.com/ The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2020 HDI, all rights reserved.

28 min
04/11/2019

SPOCcast Episode 22 - Deborah Monroe on EQ and the Future of Work

Deborah Monroe is a Master EQ Practitioner, an associate with the Institute for Organizational Performance, and an HDI business associate. Her session at Service Management World is called, "If it Weren't for These Freaking People: A Deep Dive into the Pool of Relationships" https://www.smworld.com/conference/Session?session=Session-407-If-it-Weren-39-t-for-These-Freaking-People-A-Deep-Dive-into-the-Pool-of-Relationships-2019-11-12 The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.

29 min
09/10/2019

SPOCcast Episode 21 - Julie Mohr on Disrupton and Knowledge

This episode is an interview with international speaker, trainer, and writer Julie Mohr (https://julielmohr.com) on disruption, building a chatbot, and the need for knowledge management. The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. © 2019 HDI, all rights reserved.

28 min

The SPOCcast logo, podcast theme, and all content are the property of HDI, a part of Informa Tech. ©2020 HDI, all rights reserved. HDI is on the web at https://ubm.io/spoccast For over 30 years, HDI has partnered with thousands of organizations to improve their customer service and service management performance by educating their people, elevating their processes, and empowering their strategy.

Creador

HDI
Años de actividad

2019 - 2020
Episodios

28
Clasificación

Apto
Copyright

© All rights reserved
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SPOCcast