KnowTechTalk Barb Paluszkiewicz

A ransomware attack occurs every 14 seconds. Cyber attacks occur once every 39 seconds. The average ransomware attack costs a company $170,000! Does your business need cyber insurance? Is cyber insurance really worth the investment? What is a cyber warranty? Barb speaks with Nick Wolf, part of Cork’s Leadership Team about Cyber Warranties.
 
0:00 – Barb's Introduction
1:21 – Who are Nick Wolf and Cork?
2:05 – Why would a business need supplemental cyber insurance coverage, as opposed to regular cyber insurance?
4:50 – What gaps does the cyber warranty fill in for an MSP’s customers?
5:22 – Since there is no software or hardware to install, what are the requirements for coverage?
10:27 – How does a payout impact an MSP's premium, or is each MSP’s customer's premium calculated independently?
11:07 – What does the payout cover if there is a request for compensation following a breach, fraud or cyber crime?
12:33 – Do businesses need cyber insurance if they have an incredibly awesome MSP taking care of their networks, and have a cyber warranty in place?
14:14 – What is the most important thing Nick has ever learned?
 
This podcast has been brought to you by CDNTechnologies.com. Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario.
Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.

AI – It's everywhere nowadays, reshaping our reality in ways we’ve only begun to explore. Barb goes in depth with Jimmy Hatzell – the intrepid co-founder and CEO of Hatz AI – exploring his vision and expertise to see how AI can empower, enhance and encourage transformation for MSPs and their clients.
0:00 – Barb's Introduction
0:46 – Who is Jimmy Hatzell and Hatz AI?
5:29 – How did Jimmy's compelling vision and strategy attract investment and seed funding from important investors such as Vestigo Ventures?
8:37 – In light of recent embarrassing incidents affecting businesses involved with AI outcomes, what measures are being implemented by Hatz AI to ensure MSPs can offer these services with confidence without negatively impacting their reputation?
14:21 – How does Jimmy's platform deal with problems and queries that fall of out of its scope involving its training data?
18:21 – What do MSPs say in response to clients to ask, “why should I use your AI service”? What are the benefits and value of choosing Hatz AI as a solution?
22:57 – What is the most important thing Jimmy has ever learned?
This podcast has been brought to you by CDNTechnologies.com. Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario.
Technology and threats chage daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.

Our guest, Michael Contento, is a seasoned expert who has journeyed through the whole life cycle of an MSP. We hear about Michael's story and gain invaluable insights on the MSP landscape in Canada, the dynamics of mergers, what to look for in an acquisition, and the hurdles owner-operated MSPs face. Whether you're a budding MSP looking to scale or an established player contemplating a merger, this episode is tailored for you.
0:00 – Barb's Introduction
1:42 – Who is Michael Contento and F12.net?
3:49 – Why did Michael sell his MSP?
8:58 – Aside from money, what should an MSP look for when they are considering who they are going to sell to?
19:43 – What other things should MSPs do when they are preparing to sell?
28:38 – What is the most important thing Michael has ever learned?
This podcast has been brought to you by CDNTechnologies.com. Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario.
Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.

Small businesses require a simple plan to protect themselves from cyber crime. Cyber attacks are unexpected, and these attacks seem to be on the increase. The good news is the majority of cyber crimes can be prevented, and a network assessment performed by an MSP is pivotal to improving security within an organization. Matthew K. Koenig from Nodeware returns to share more insights and the power of IT assessments with Barb.
0:00 – Barb's Introduction
2:33 – Who are Matthew K. Koenig and Nodeware?
6:12 – What do vulnerability scans find when an MSP assesses the network environment of a small business?
15:23 – How can regular vulnerability assessments shift a business' approach from reactive to proactive in terms of cyber security?
20:21 – What is the most important thing Matthew has ever learned?
This podcast has been brought to you by CDNTechnologies.com. Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario.
Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.

In this grand symphony of small business IT, every instrument, every section plays its part. But as we know, in any great performance, a single note change can influence the whole piece. This raises a crucial question: How does a business keep track of all the subtle changes in each section? Shawn Sailer from Liongard joins Barb to explain how tools like Liongard ensure the symphony always plays on, beautifully in tune.
0:00 – Barb's Introduction
2:37 – Who are Shawn Sailer and Liongard?
7:17 – How do MSPs use and leverage Liongard as an opportunity with co-managed IT and other companies?
15:59 – What is the most important thing Shawn has ever learned?
This podcast has been brought to you by CDNTechnologies.com. Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario.
Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.

In today's fast-paced business environment, technology has become an integral part of almost every aspect of operations. From communications, marketing to supply chain management and Cyber Security, ALL businesses rely heavily on technology. Journalists behind industry publications, conferences, social media and research reports provide a deep understanding of the tech industry and can offer valuable guidance to help businesses navigate its complex landscape.
Join Barb as she speaks with Rich Freeman, an industry expert with over two decades of experience in technology journalism. Rich is the go-to source for the latest trends, news, and best practices in the managed services space.
0:00 – Barb's Introduction
2:07 – How did Rich Freeman wind up in technology journalism from Yale?
3:50 – How has writing for technology journalism evolved over the years?
5:00 – Rich's thoughts about the impact of ChatGPT on the industry.
6:43 – What are some of the biggest challenges facing MSPs and their vendors today, and how does Rich see these challenges evolving in the coming years?
15:24 – Will AI play a role in levelling the playing field in the world of MSPs?
19:04 – What are Rich's predictions for the future when it comes to MSPs, vendors and the industry?
24:26 – Rich's thoughts on the decreasing price trends of PCs.
27:20 – What is the most important thing Rich has ever learned?
This podcast has been brought to you by CDNTechnologies.com. Canada's first and only certified outsourced IT Company where we provide IT Service, IT Support and Cyber Security to businesses all throughout North America from out worldwide headquarters in Oakville, Ontario.
Technology and threats change daily, so shift the stress of managing your technology to us, as we're direct to tech 24/7/365. Our mission is to bring you User Friendly, Hands Free, Technology Peace. Call us at 905-542-9759.