PAC's All Access Pass Podcast Elizabeth Woodcock

VP of Access Services at New York-based Memorial Sloan Kettering, Kelly Turner, MHA, discusses the pivotal role that she and her team are playing in the post-pandemic recovery of one of the nation’s most prestigious cancer centers. Kelly and Elizabeth discuss the opportunities for ambulatory access to improve volume by elevating the role, reducing barriers – and focusing on the patient.

Guests:

Chris Profeta, MPH, Senior Director of Research and Instruction, Patient Access Collaborative 

Rebecca Carey, PMP, MBA, Senior Director, Patient Journey Optimization, Stanford Health Care

For patient access leaders, collecting, monitoring and reporting data is essential to identify challenges and opportunities. Since the founding of the Patient Access Collaborative, we have issued annual benchmarking data to support our leaders' need for data. Join Elizabeth as she sits down with Rebecca Carey, PMP, MBA, Senior Director, Patient Journey Optimization for Stanford Health Care and the Collaborative's Senior Director of Research and Instruction, Chris Profeta, MPH, to discuss patient access data. We'll discuss the importance of data as evidence as we work with physician scientists to manage change; identify how we're using academic research to support management decision-making; and recognize that caution is necessary so that using data doesn't facilitate unintended consequences. 



https://pubmed.ncbi.nlm.nih.gov/32970013/

The evidence demonstrates that access to primary care is associated with positive health outcomes, yet challenges abound. Elizabeth sits down with three primary care physicians who serve as leaders in their health systems, tackling the issue of access limitations head-on. Guests include Dr. Melissa Blakeman, the Medical Director for Patient Access at Johns Hopkins Community Physicians; Dr. J Nordstrom, the Access Medical Director for Baylor Scott & White Medical Group; and Dr. Gina Engel, the Associate Chief Medical Officer of Ambulatory for UVA Health. Learn their strategies for addressing primary care access - and their hope to solve this pressing challenge in the future. 

Learn about ambulatory access from the nation’s top physician leaders in access: Mount Sinai Medical Center’s Dr. Angela Lamb and UCSF Health’s Dr. Jennifer Perkins.  Elizabeth sits down with Angela and Jen to discuss the impact of the pandemic, responding to the changing needs of patients, addressing the novel ways that patients are accessing care, and focusing on the wellbeing of providers. Change management is at the forefront of these remarkable leaders’ skill sets – and it’s no wonder, as the very nature of how we deliver care in the ambulatory setting is changing.

As health systems improve access to care, it puts more pressure on the ambulatory practices to operate efficiently and effectively.  Join Elizabeth as she sits down with three seasoned ambulatory leaders -- Mike Condrin, Interim Chief Administrator, UC Davis Medical Center and Interim COO, UC Davis Health Hospital Division; Jennifer Hayden, Associate Vice President, Patient Access and Ambulatory Facilities, Atrium Health Wake Forest Baptist; and Alpa Prashar, Director of Operational Performance Improvement, Ambulatory Care Services, NewYork Presbyterian Hospital, as they discuss the changes to the ambulatory enterprise propelled by access improvements.

Getting a doctor’s appointment is undoubtedly difficult. To unpack the challenges that got us to this point – and pivot to improvement, we sat down with the nation’s leading expert on failure, Dr. Amy Edmondson.  Dr. Edmondson is the Harvard Business School professor and author of the recently released book, The Right Kind of Wrong, The Science of Failing Well.  Long-time Patient Access Collaborative member, Victor Hassid, MD, the Executive Medical Director of Access Strategic Operations and an Associate Professor of Plastic Surgery at MD Anderson Cancer Center, joins Elizabeth and Amy to discuss the importance of psychological safety in patient access. Join us to discover how to nurture a culture that favors learning over knowing.