41 Min.
The connection to the T-Bar and Marco Bill Peter Katrina Talks Humanising IT
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- Technologie
Think about the focus needed to get on that fast-moving T-Bar under the butts of skiers ranging from clumsy amateurs to world class skiers – that laser focus on the customer is exactly what Marco Bill Peter Senior Vice President - Customer Experience and Operations at Red Hat demonstrates in Episode 1 of Katrina Talks Humanising IT podcast
This episode showcases the human dimension of all of us who “work in IT”, to promote and elevate the critical role played by IT.
Marco shares with us the importance of customer experience and we learn about his passion for his people, his products and his company.
Red Hat operates in an open code environment - customers can use without paying, so without that absolute focus on customer experience, there is no Red Hat.
Key Insights
Even when it seems the right outcome for the customer is contra to company policy, proceed anyway. It is possible the policy is wrong or just misunderstood. This was exactly the situation in an example given by Marco when the response (from the policy architect) “What you did is what we want. We want to tinker and learn”. This was the right thing and turned Red Hat from a ‘Start Up’ to an Enterprise Company.
One of the questions during the interview was “What is your dream job?” Marco didn’t respond with a somewhat typical response; travel the world, live on a deserted island, chocolate tester etc. Marco’s dream job was to be a T-Bar operator for a ski season (he loves the snow). Marco could have responded very differently based on his love of snow; design chair lifts or even be a tester for snowboards.
Marco’s dream job is to help and support people so they can have a great experience. To me, that is a trait of a true leader.
Think about the focus needed to get on that fast-moving T-Bar under the butts of skiers ranging from clumsy amateurs to world class skiers – that laser focus on the customer is exactly what Marco Bill Peter Senior Vice President - Customer Experience and Operations at Red Hat demonstrates in Episode 1 of Katrina Talks Humanising IT podcast
This episode showcases the human dimension of all of us who “work in IT”, to promote and elevate the critical role played by IT.
Marco shares with us the importance of customer experience and we learn about his passion for his people, his products and his company.
Red Hat operates in an open code environment - customers can use without paying, so without that absolute focus on customer experience, there is no Red Hat.
Key Insights
Even when it seems the right outcome for the customer is contra to company policy, proceed anyway. It is possible the policy is wrong or just misunderstood. This was exactly the situation in an example given by Marco when the response (from the policy architect) “What you did is what we want. We want to tinker and learn”. This was the right thing and turned Red Hat from a ‘Start Up’ to an Enterprise Company.
One of the questions during the interview was “What is your dream job?” Marco didn’t respond with a somewhat typical response; travel the world, live on a deserted island, chocolate tester etc. Marco’s dream job was to be a T-Bar operator for a ski season (he loves the snow). Marco could have responded very differently based on his love of snow; design chair lifts or even be a tester for snowboards.
Marco’s dream job is to help and support people so they can have a great experience. To me, that is a trait of a true leader.
41 Min.