The Reasons Why Large Enterprises Haven’t Switched to CCaaS... Yet CX Today - Customer Experience Tech News

Watch on YouTube.According to Gartner - as of 2023 - at least 70 percent of contact center agents work from legacy infrastructure.That reflects the hesitancy that many contact centers - particularly those within large enterprises - have in migrating to the cloud.CX Today's Charlie Mitchell is joined by Jon Arnold, Principal of J Arnold & Associates, and Matt McKernan, SVP of the Americas at Content Guru, to dive deeper into this trend.In doing so, we consider:The critical blockers to ente...