AI at Scale: Lessons from Gusto's $9.5 billion journey with Eddie Kim & Ali Rowghani

In this week’s episode of the High Agency podcast, Humanloop Co-Founder and CEO Raza Habib sat down with Eddie Kim, co-founder and Head of Technology at Gusto and guest host Ali Rowghani to discuss how Gusto has applied AI to revolutionize ops-heavy processes like payroll and HR admin. Eddie also elaborates why Gusto is choosing to build, and not buy, the majority of their GenAI tech stack.

Chapters
00:00 - Introduction and Background
02:15 - Overview of Gusto's Business
05:59 - Operational Complexity and AI Opportunities
08:51 - Build vs. Buy: Internal vs. External AI Tools
10:07 - Prioritizing AI Use Cases
13:53 - Human-in-the-Loop Approach
19:39 - Centralized AI Team and Approach
22:53 - Measuring ROI from AI Initiatives
32:25 - AI-Powered Reporting Feature
38:46 - Code Generation and Developer Tools
42:52 - Impact of AI on Companies and Society
47:22 - AI Safety and Risks
49:54 - Closing Thoughts

I hope you enjoy the conversation and if you do, please subscribe!

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Humanloop is an Integrated Development Environment for Large Language Models. It enables product teams to develop LLM-based applications that are reliable and scalable. To find out more go to humanloop.com/podcast