Skip the Queue

Rubber Cheese
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Skip the Queue Podcast

Skip the Queue is for visitor attraction owners, directors and suppliers who want to improve their organisations and deliver a better experience for their guests. Each episode we speak with inspiring industry experts who share their knowledge of what really makes an attraction successful. This podcast is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers.

  1. Roller Coaster Royalty: The UK Theme Park Awards Unveiled

    1 DAY AGO

    Roller Coaster Royalty: The UK Theme Park Awards Unveiled

    Paul Marden kicked off the first Rubber Cheese get-together of the season. The team is virtually reunited after an epic day at the UK Theme Park Awards at Thorpe Park. Joining Paul for this chat are Oz Austwick, Sinead Kimberley, and Andy Povey, who will be talking about all the cool stuff they saw at the awards. Special guests from the awards include: Paul Kelly (BALPPA) Neil Poulter (Thorpe Park) Ross Ballinger (Drayton Manor) Danielle Nicholls & Sophie Tickle (Alton Towers) Jennifer Howlett & Charlotte Peirce-Gregory (Legoland)

    38 min
  2. Viral Monkeys and Marketing Magic - A recipe for social media success

    11 SEPT

    Viral Monkeys and Marketing Magic - A recipe for social media success

    In this episode Oz travels to Trentham Monkey Forest near Stoke on Trent to speak to Josh Torlop, Marketing and Pr Manager. Josh talks about the challenges of being a one man marketing team, the downside of globally viral social media content, and what life is like working with a forest full of monkeys.

    34 min
  3. Putting the customer at the heart of everything we do. CX in the real world

    7 AUG

    Putting the customer at the heart of everything we do. CX in the real world

    On today's episode, I speak to Stephen Priestnall, the CEO of oomph, a CX focused agency based in the UK and UAE who help clients to understand people and design better experiences. We're going to go back to first principles and understand what customer experience is all about and understand what attractions can do better to serve the needs of their customers.

    42 min
  4. Why you absolutely should take part in the 2024 Visitor Attraction Website Survey

    17 JUL

    Why you absolutely should take part in the 2024 Visitor Attraction Website Survey

    In today's episode, Oz Austwick and Paul Marden talk about the Rubber Cheese Visitor Attraction Website Survey. After six weeks of data collection, we've seen some really interesting insights that we'll share and we'll also announce a new digital sustainability initiative that we're really excited about.

    42 min
  5. Digital Sustainability and the Elephant in the Room

    3 JUL

    Digital Sustainability and the Elephant in the Room

    The last twelve months have been the warmest of any twelve month period since records began. And while over 70% of attractions have a sustainability policy, only 12% have actually tested the CO2 emissions of their website. In today's episode, we're joined by James Hobbs, Head of Technology at aer studios and a member of the Umbraco Community Sustainability Team. James shares some easily actionable tips to reduce the emissions of your website.

    40 min
  6. From Lockdown to LEGO: Crafting History and Building the Future

    19 JUN

    From Lockdown to LEGO: Crafting History and Building the Future

    Today I’m joined by Andrew Webb. By day Andrew is a content marketer for a tech business, but in his spare time he helps attractions to use Lego as a tool to attract and engage diverse audiences, and enable them to interpret history and culture. We’re going to talk about what it means to be an AFOL, building a model of an Anglo Saxon helmet, and the 24 skills used when building with lego.

    54 min
  7. A surprise election, a dip in the sea, and all the glass cases in the world

    5 JUN

    A surprise election, a dip in the sea, and all the glass cases in the world

    Today's episode is hosted by Oz Austwick, the Head of Commercial at Rubber Cheese, and he’s joined by Paul Marden, Rubber Cheese’s CEO. It's been a busy few weeks in the visitor attraction industry and the world at large. So in today's episode we take some time to talk about what's happened, including the recent M+H Show, the upcoming election, the Family Friendly Museum Awards, and of course, the Rubber Cheese Visitor Attraction Website Survey.

    41 min
  8. How the 2024 Visitor Attraction survey is different, and a new face at Rubber Cheese

    22 MAY

    How the 2024 Visitor Attraction survey is different, and a new face at Rubber Cheese

    On today's episode, I'm joined by my new co host, Oz Austwick, the Head of Commercial at Rubber Cheese. Following the success of the Rubber Cheese Visitor Attraction Website Survey in 2022 and 2023, we look back at how the previous data has stories still to be told and look forward to what the 2024 survey has to offer.

    33 min
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About

Skip the Queue is for visitor attraction owners, directors and suppliers who want to improve their organisations and deliver a better experience for their guests. Each episode we speak with inspiring industry experts who share their knowledge of what really makes an attraction successful. This podcast is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers.

Information

  • Creator
    Rubber Cheese
  • Years Active
    2019 - 2024
  • Episodes
    112
  • Rating
    Clean
  • Copyright
    © 2024 Carbon Six Digital Limited trading as Rubber Cheese and Skip the Queue
  • Show Website
    Skip the Queue

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