67 episodes

Welcome to our Recruiting in Hospitality podcast, a brand new series from Caterer.com. Each episode, we’ll be addressing the most pressing issues in hospitality recruitment, retention and development.

Caterer.com Recruiting in Hospitality Podcast Caterer.com

    • Business
    • 5.0 • 4 Ratings

Welcome to our Recruiting in Hospitality podcast, a brand new series from Caterer.com. Each episode, we’ll be addressing the most pressing issues in hospitality recruitment, retention and development.

    How do people of colour get more support in the hospitality industry?

    How do people of colour get more support in the hospitality industry?

    Be Inclusive Hospitality (BIH) is a not-for-profit organisation, founded by Lorraine Copes in 2020 to build a thriving community to accelerate race equity within hospitality, food and drink. Lorraine is an award-winning advocate and champion of change in the hospitality industry and in this episode of the Caterer.com Recruiting in Hospitality Podcast, Lorraine casts a light on the state of industry from the perspective of people of colour.

    Be Inclusive Hospitality released their annual report was released a few months ago and cast a light on the state of industry from the perspective of people of colour. The report states that Black respondents, at 43%, are most likely to report that ethnicity has hindered career hospitality progression. Asian (37%) and mixed (28%) respondents reported the same. In contrast, just 7% of White respondents believe this. In real terms, what are the knock-on effects from this? How does this affect the individual and the face of the industry as a whole?

    We also spoke to Lorraine about the exciting launch of the Be Inclusive Hospitality Spotlight Awards, which shines a light on exceptional individuals and businesses from Black, Asian and ethnic minority backgrounds within UK #Hospitality, food and drink.

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    • 19 min
    Do you LOVE the industry? Help promote and champion the hospitality industry as a great place to work

    Do you LOVE the industry? Help promote and champion the hospitality industry as a great place to work

    The Springboard Ambassador programme was created to promote the hospitality industry as a great place to work by inspiring the next generation of hospitality professionals. Each Ambassador works hard to champion the industry, but what does the role actually entail?

    In this episode of Recruiting in Hospitality, Lancelot Narayan speaks to The Nerdy Hotelier herself, Catrina Pengelley. She tells us how she became involved in Springboard’s Ambassadors programme, how her role as an ambassador helps others in the hospitality industry and why the Ambassador programme is so important in the midst of this difficult climate.

    Subscribe to Recruiting in Hospitality wherever you listen to podcasts.

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    • 30 min
    Why is learning and development so important in the battle to retain your top talent?

    Why is learning and development so important in the battle to retain your top talent?

    Sam Coulstock a renowned hospitality Learning and Development expert, previously holding positions at Springboard and Umbrella Training. He is currently Head of Professional Development at the Institute of Hospitality and is also Founder & CEO Founder Inspired Community Group CIC, working with schools to showcase and drive talent into the world of work.

    In this episode of Recruiting in Hospitality, Lancelot Narayan talks to Sam about how the hospitality skills shortage deepened since covid and Brexit, why L&D is crucial to an employer’s offering and why it’s becoming more and more important to candidates.

    Subscribe to Recruiting in Hospitality wherever you listen to podcasts.

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    • 31 min
    How can hospitality businesses bridge the skills gap?

    How can hospitality businesses bridge the skills gap?

    Recruiting in Hospitality Podcast with John Holden, Bridging the Skills Gap

    Recently, Caterer.com hosted roundtable discussions to address the current skills crisis and to gauge the opinion of hospitality leaders on sourcing entry level talent. Engaging the next generation of hospitality workers is vital for the industry and forming stronger links with educational organisations could go a long way in ensuring the success and future growth of the sector.

    In this episode, Lancelot Narayan speaks to John Holden. John has worked in the hospitality and catering industry for 30 years, starting his career in a local pub as a waiter and chef. John has started an initiative called ‘Bridging the Skills Gap’ to address shortages within the Chef and Front of House areas of work and is keen to develop and expand the organisation to offer information, help and advice where it is most needed.

    Inspiring new talent with exciting work placements is one of John's main objectives for ‘Bridging the Skills Gap’ and as part of making that happen he is helping UK hospitality employers forge better connections with colleges, providing a direct pipeline of fresh talent, direct from college to the workplace.

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    • 33 min
    How can the industry combat the poor perception of working in the hospitality industry?

    How can the industry combat the poor perception of working in the hospitality industry?

    Amongst our guests were Youth Employment UK, an independent, not for profit social enterprise founded in 2012 to tackle youth unemployment and Umbrella Training, founded in 2012, the company works with hotels, restaurants, food service businesses and many corporate services organisations across the UK. Since its inception, Umbrella Training has supported the recruitment, development and progression of more than 2,000 apprentices. 

    In this edition of Recruiting in Hospitality, Lancelot Narayan speaks to:

    Lauren Mistry - Youth Employment UK
    Laura-Jane Rawlings - Youth Employment UK
    Dan Power - Umbrella Training

    They discuss the skills shortage and how we can combat poor industry perception, how we can attract a diverse talent pool from the beginning of their career journey and how the sector can engage the next generation of hospitality workers.

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    • 40 min
    Tackling Mental Health & Wellbeing in the Hospitality Industry

    Tackling Mental Health & Wellbeing in the Hospitality Industry

    Employee Wellbeing has become a crucial part of recruitment strategy within the past two years. As hospitality workers suffered for a variety of reasons during the pandemic, HR departments had to adapt by discovering the needs of their employees and acting on that information in an empathetic way.

    Malmaison du Vin was one of the 15 winners in the Employee Wellbeing category. Lancelot Narayan spoke to Kate Lees, Head of HR at Malmaison about their win, Malmaison’s Mental Health and Wellbeing Policy and Strategy, how the pandemic and lockdown affected team members, and the amazing results Malmaison continues to have.

     

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    • 30 min

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